NAFCU 2010 Management Development Institute

November 15-19, 2010
Duke University | Durham, NC

Save $100 when you register before September 17!

NAFCU non-members welcome! 

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Advance Your Career in Just One Week!

Get the knowledge and skills needed to be prepared for a top leadership role in your credit union! NAFCU’s Management Development Institute (MDI) has been a top choice for senior and mid-level managers looking to increase their knowledge of credit union management for the past 20 years.

Whether you have been in the industry for one year or many years, you can benefit from our credit union leadership experts educating you on important topics such as:

• Leadership
• Strategic planning
• Accounting cost analysis
• Board management roles
• Marketing, advertising and communications
• Future challenges for credit unions
• Human capital strategy
• Case studies, open discussions and more!

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Agenda-at-a-Glance

Monday, November 15   

8:00 am – 8:45 am         Registration

8:00 am – 8:45 am        Breakfast          

8:45 am – 9:00 am        Welcome             

9:00 am – 12:00 pm      Leadership session           

12:00 pm –1:00 pm        Lunch            

1:00 pm  – 4:00 pm        Strategic Planning 

5:00 pm – 6:30 pm        Group Project Meetings

Tuesday, November 16  

8:00 am – 9:00 am         Registration

8:00 am – 9:00 am         Breakfast

9:00 am – 10:15 am       Accounting Basics 

10:30 am – 2:30 pm       Board/Committee/Management Roles

12:00 pm –1:00 pm       Lunch

2:45 pm – 4:00 pm         Window into the World of CEOs

5:00 pm – 6:30 pm        Group Project Meetings

Wednesday, November 17         

8:00 am – 9:00 am         Registration

8:00 am – 9:00 am         Breakfast

9:00 am – 12:00 pm       Marketing Overview

12:00 pm –1:00 pm        Lunch

1:00 pm – 2:15 pm         Future Challenges for Credit Unions

2:30 pm – 4:00 pm         Managing the Changing ALCO

5:00 pm – 6:30 pm         Group Project Meetings

Thursday, November 18

8:00 am – 9:00 am         Registration

8:00 am – 9:00 am         Breakfast

9:00 am – 12:00 pm      Effective Communications 

12:00 pm –1:00 pm       Lunch

1:00 pm – 2:15 pm        Accounting Cost Analysis

2:30 pm – 4:30 pm         Human Capital Strategy

5:00 pm – 7:00 pm        Group Project Meetings

Friday, November 19   

7:00 am – 8:00 am         Registration

7:00 am – 8:00 am         Breakfast

8:00 am – 12:00 pm      Group Project Presentations

12:00 pm – 1:00 pm      Farewell Luncheon

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Session Descriptions

Enhanced Individual, Team and Organizational Leadership
Sim Sitkin, Faculty Director of the Center on Leadership and Ethics, Duke University’s Fuqua School of Business  

Explore Duke University’s research-based and practical framework for learning and specific steps to improve your leadership. You will:

• Develop your knowledge of optimum interpersonal, team and organizational leadership effectiveness, and explore the specifics challenges and skills associated with achieving it; and
• Increase your awareness and appreciation of leading in credit union environments.

Strategic Planning

Rory Rowland, President, Rowland Consulting

Learn how to create a strategic plan that is forward thinking and not just an exercise. Discover:

• How to go beyond the strategic planning of the past and look into your future;
• 10 key questions to ask before you start the planning cycle;
• How to use pre-planning surveys effectively;
• How to graduate from a “SWOT” to “POST” or “SDC”;
• Two simple ways to monitor the plan and make sure everyone is on the same page;
• How to maximize performance and maintain results; and
• How to use mind-mapping to create a strategic plan.

Accounting Basics

Mike Lussier, President/CEO, Webster First FCU

This session will introduce you to:

• Accounting resources and regulatory agencies; and
• Financial statement interpretations.

Navigating Board/Committee/Management Roles

Glenn Strebe, CEO, Air Academy FCU

Discover how the roles of the board and staff should unite to formulate your credit union’s future, through:

• Strategic forecasting and planning for the next 10 years;
• Developing the organizational structure of the future;
• Creating the tactical plan to support the strategic plan; and
• Translating the plan to staff members.

Window into the World of CEOs

Mike Lussier, President/CEO, Webster First FCU

Learn the intricacies and responsibilities of becoming a credit union’s next CEO.

A Marketing Overview

Christine Moorman, T. Austin Finch Professor, Duke University

Focus on the key elements of a member centered strategy as applied to the management of marketing at credit unions, including:

• Creating member value;
• Innovating new value for members;
• Understanding, attracting and retaining members;
• Leveraging the brand for member value; and
• Leading a member-focused organization.

Future Challenges for Credit Unions

G. Lee Fogle, CCUE, CEO, Duke Federal Credit Union

Explore the challenges of credit union leadership in a changing environment, including:

• Credit union philosophy;
• Economic factors affecting the financial industry;
• Impact of government agencies on credit unions; and
• An update on NCUA and NCUSIF.

Managing The Changing ALCO
Dave Koch, CEO, Farin & Associates; and Ralph Reardon, SVP, CFO, Coastal Federal Credit Union

Delve into a detailed outline of the top issues and expectations in moving to dynamic ALCO management. You will learn about:

• Integrating policy limits on interest rate, credit and liquidity risks;
• Assessing reasonable interest rate projections;
• Managing production based ALCO;
• Reporting dynamic ALCO results in a meaningful and actionable format; and
• Setting your internal benchmarks before they are set for you!

Effective Executive Communications

Stacey Hanke, Expert, Author and Speaker, 1st Impression Consulting, Inc.

Speak to be heard and influence others to take action! You'll learn how to:

• Cultivate long-term relationships and prevent misunderstandings;
• Eliminate the static that plagues communicative delivery;
• Persuade, influence or position yourself in the marketplace to increase your visibility; and
• Positively impact those you lead while influencing your listeners to take action on what you have to say and build stronger relationships.

Accounting Cost Analysis

Mike Lussier, President/CEO, Webster First FCU

This valuable session will cover:
• Financial statement interpretations;
• Statements of condition; and
• Cost accounting and analytics.

Human Capital Strategy

Loretta P. Dodgen, Ed. D., Consultant and Managing Partner, Human Capital Solutions Group

Minimize risk and maximize returns on what is usually our single largest investment of credit union resources of time, energy and money – your employees. You will:

• Learn tools for measuring human capital return;
• Use metrics to evaluate if the human capital strategy is yielding the desired results; and
• Identify needs and strategic solutions to maximize return and to create a performance driven culture.

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Industry Leading Speakers

Michael N. Lussier is the moderator for NAFCU's MDI and is the President and CEO of Webster First FCU. He has over 20 years of credit union experience. Currently he is NAFCU chair on the NAFCU Board of Directors. His past service includes Member Small Business Loan Review Board, director at the CULM Insurance Agency, chairman of MSIC and a credit union ambassador aiding Australia   and New Zealand.

Dr. Loretta P. Dodgen is the Managing Partner of Human Capital Solutions Group and brings over 20 years of experience building the capacity of organizations and their leaders.  In addition to her doctoral studies in leadership, business and organizational change, she completed sessions on Compensation Issues through the Harvard Executive Management Program.  

G. Lee Fogle, CCUE has served as CEO of Duke University Federal Credit Union in Durham, NC for 13 years. In this role, he has successfully developed and implemented an ongoing strategic planning process that has reshaped the credit union to include services and service delivery, and a technology-driven strategy of convenience for the members. Fogle and his team’s success in managing the Balanced Scorecard has been recognized by several awards: NAFCU’s 2002 Federal Credit Union of the Year Award, NAFCU’s 2003 Volunteer of the Year Award and Duke University’s Presidential Blue Ribbon Teamwork Award.

Stacey Hanke is co-author of the book; Yes You Can! Everything You Need From A To Z To Influence Others To Take Action. Ms. Hanke helps individuals eliminate the static that plagues communicative delivery - to persuade, sell, influence and communicate face-to-face with a clear message. She has trained over 15,000 people to rid themselves of bad body language habits and choose words wisely.  Her client list is vast from Coca-Cola, Kohl’s, United States Army, Navy and Air Force, Leo Burnett, AT&T and the FDA. She has inspired thousands as a featured guest on media outlets including; SmartMoney magazine, Business Week, The Balancing Act, Chicago WGN and WLS-AM.

Dave Koch is an industry lecturer and consultant for the financial institution industry.  He has delivered educational programs for national and state industry trade groups, in addition to several Federal Home Loan Banks and Corporate Credit Unions. Mr. Koch actively consults with clients from all industries on ALCO issues and strategies to help find creative solutions to their business challenges.

Christine Moorman, PhD is the T. Austin Finch, Sr. Professor and founder of The CMO Survey (www.cmosurvey.org) at The Fuqua School of Business, Duke University. Professor Moorman is the author of over 60 journal articles, reports, and conference proceedings. She is the author of Strategy from the Outside In (with George S. Day), has co-edited the book Assessing Marketing Strategy Performance (with Don Lehmann), and has made over 100 presentations of her work at companies and universities all over the world. She has served on the Board of Directors and chair of the Marketing Strategy Special Interest Group for the American Marketing Association, as Director of Public Policy for the Association for Consumer Research, and as a Trustee for the Marketing Science Institute. Professor Moorman’s research has won two best paper awards and been published in Journal of Marketing Research, Journal of Consumer Research, Marketing Science, Journal of Marketing, Journal of Public Policy & Marketing, International Journal of Research in Marketing, Academy of Management Review, and Administrative Science Quarterly. Her research has been supported by grants from the Marketing Science Institute, the Institute for the Study of Business Markets, and the National Science Foundation.

Ralph Reardon is senior vice president and chief financial officer of Coastal FCU and is responsible for financial accounting operations and board reporting which includes strategic financial planning, corporate bonding, security and risk management, facilities and real estate acquisition, construction and renovation, and leasing and management.  Reardon is also responsible for Coastal's risk & recovery management and corporate business contingency planning.  He serves as a member of Coastal’s Asset Liability Management Committee (ALCO) and was a contributor/co-author of the book titled Asset/Liability Management of Financial Institutions.

Rory Rowland has been the president of two Credit Unions and has an MBA in Finance from the University of Missouri, Kansas City, and a BS degree in Economics from CMSU.

Sim Sitkin is Professor of Management, Staudenmeyer Research Fellow, and Faculty Director of the Center on Leadership and Ethics at Duke University’s Fuqua School of Business, where he was previously Management Department Chair, Health Sector Management Program Director, and Academic Director at Duke Corporate Education.  He is a Founding Partner at Delta Leadership, Inc.  His current research, teaching and consulting focus on leadership and control systems and their influence on how organizations and their members become more or less capable of change and innovation. His research concerns the effect of formal and informal organizational control systems and leadership on risk taking, accountability, trust, learning, change, and innovation.  Mr. Sitkin is Deputy Editor of Behavioral Science and Policy.   

Glenn Strebe is the CEO of Air Academy FCU. Prior to joining the credit union movement, he was an auditor and a financial analyst.  He has authored a credit union finance book, a white paper, and published in various credit union periodicals.   Glenn received his Bachelor of Science degree from the US Air Force Academy and an MBA from Colorado State University.  He was an adjunct faculty member of a local university for seven years teaching various finance and strategic planning courses. 

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Hotel Information

Washington Duke Inn
3001 Cameron Boulevard

Durham, NC 27705

The Inn is named for Washington Duke (1820-1905), a classic example of the American dream. From his modest beginnings as a soldier, Duke prospered to become an internationally known industrialist and philanthropist. Since then, the Duke family name has represented excellence and achievement in Durham, North Carolina.

Continuing a proud legacy, the Inn opened in 1988 in the style of an old English Country Inn. The Inn is the only 4-diamond hotel in Durham that also features a 4-diamond dining room. As part of Duke University, the Inn overlooks the University’s renowned golf club and offers many on-campus activities. Work out at the fitness center, cheer some of the nation’s finest collegiate teams or enjoy an exciting “Broadway at Duke” performance.

The Inn is near Duke University Medical Center, Research Triangle Park and Raleigh-Durham International Airport. Local attractions include historic sites, science centers, famous gardens and art museums.

Room Reservation Deadline: October 22, 2010

Room reservations received after the deadline will be confirmed subject to rate and room availability.

Room Rates: Single/Double: $180 (plus 13.75% room tax)
Federally chartered credit unions are exempt from tax, if payment is made by the credit union’s official check or credit card and you must present a tax-exempt form upon arrival.

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Directions

The nearest airport is Raleigh Durham International Airport (RDU). Cabs from RDU cost roughly $30 each way. Amtrak has stations in Durham (DNC), Raleigh (RGH) and Cary (CYN). Durham is the closest station to the Washington Duke Inn. Please refer to http://www.rdu.com/groundtrans/groundtrans.htm for ground transportation information.


Discounted Airfare

NAFCU has partnered with American Airlines to provide attendees a 5% discount for NAFCU Regulatory Compliance Seminar. You can easily access American’s fares and apply this discount by going to www.aa.com to book your flight. Place the Authorization Code 57H0AX (5-7-H-ZERO-A-X) in the promotion code box and your discount will be calculated automatically. This special discount is valid off any applicable published fares listed for American Airlines, American Eagle, and American Connection. You may also call 1-800-433-1790 to book your flights, please refer to NAFCU’s Authorization Number when you call. Please note there is a reservation service charge for all tickets issued by phone.

Car Rental

Special discounted rates are available for all NAFCU conference attendees through AVIS and Budget rental car companies. For AVIS, please call 800-331-1600 and specify the NAFCU code B469299. For Budget, please call 800-772-3773 and specify the NAFCU code Y305099.

Registration Fees

Call NAFCU's Member Service Center at 800-344-5580 for more information or to register via phone today!

NAFCU reserves the right to change dates, cities, venues or speakers should circumstances warrant. NAFCU’s members will be apprised of any such changes.

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