Credit Union Job Opportunities

Below is a listing of open credit union job opportunities submitted by NAFCU member credit unions. Also, view NAFCU job openings.


Contact Center Manager - Arlington Community Federal Credit Union

Position Overview

If you would feel fulfilled by working for a dynamic organization that is passionate about providing remarkable service to the Arlington Community, then you should consider a career at Arlington Community Federal Credit Union. As the Contact Center Manager, you will be responsible for managing the day-to-day functions of the contact center operations, and leading the team in enhanced relationship building with the membership. You will foster and exemplify our culture of positivity, empathy, and integrity. You will monitor, observe, coach, and provide guidance and assistance to service staff to ensure delivery of REMARKABLE service in every member interaction. You will support the Credit Union's sales culture by ensuring staff has the ability to and is accountable for cross-selling ACFCU products and services to our members. In addition you will have a knowledge of call center queues, metrics and Contact Center technology platforms to enable efficient and effective service delivery.  The ability to analyze, design, and provide recommendations to executive management on process and service efficiency improvements will be essential. Most importantly, you will have the ability to drive our contact center operations into the future as we keep pace with our changing industry and further our remote delivery strategy in our contact center.

What You'll Bring

  • A sense of positivity, belief, and a can do attitude
  • A desire to work in a dynamic, highly collaborative work environment
  • A desire to work in a fast paced environment, that strives for excellence 
  • A four year college degree
  • 3+ Years managing in a call center environment
  • Effective sales and customer service skills
  • A working knowledge of call center operations to coordinate the daily functioning of the department and to resolve employee and customer problems
  • A working knowledge of credit union products and services, as well as familiarity with the related policies and guidelines, loan programs, qualifications, etc. to provide the full array of financial services
  • High levels of communication, interpersonal and leadership skills necessary to represent ACFCU in a positive manner in dealing with members and team members
  • A desire to be a part of a work family and have fun!

What You Can Expect From ACFCU

ACFCU is a values led organization that is committed to providing REMARKABLE service to our members and co-workers alike.  We are recipients of NAFCU's Credit Union of the Year Award and pride ourselves in having a culture that celebrates  internal and external opportunity, excellent service, acting with  integrity, and loving the Arlington community.  We are proud of that!  We also offer a highly competitive compensation and benefits  package: including medical, dental, life, short and long-term disability insurance, 401k plan and profit sharing, holidays, paid time off (accruing 20 days/year), and a fun work environment with a REMARKABLE culture.  Come join our team!  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with a disability. 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=acfcu&jobId=25365&lang=en_US&source=CC2

Posted 3/2016


Multiple Positions at State Department Federal Credit Union

Recognized by the city of Alexandria as a Gold Employer, State Department Federal Credit Union is committed to providing the very best in opportunity and professional development. Headquartered in Alexandria, Virginia with assets exceeding $1.5 billion dollars, we recognize that our people make it happen.

We are dedicated to attracting and retaining top talent to ensure our continued success. Our legacy of exceptional service not only reaches the members we serve, but SDFCU employees. Through internal training and workshops, professional strengths are cultivated, and employees are given opportunities for advancement. Do you have what it takes to join our dynamic team? Enjoy competitive salaries, outstanding Health, Dental and Vision insurance within the first 30 days of service, matched 401(k) plan with 3% SDFCU contribution, tuition reimbursement, and monetary travel compensation.

Please visit our website at www.sdfcu.org to view position descriptions for the following vacancies:

  • Compliance Manager
  • Loan Processor/Disburser 2 vacancies
  • ACH Coordinator
  • Sales and Service Training Coach
  • Member Service Representative-AR
  • ATM Program Specialist
  • Web Application Developer
  • IT Service Delivery Engineer

State Department Federal Credit Union is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

State Department Federal Credit Union Participates in E-Verify

Posted 3/2016


Wire Originator - IDB-IIC Federal Credit Union

Full-time/Non-Exempt position 
Reports to Business Development & MS Back-Office Operations Manager
Location: Ashburn, VA (Possible relocation to HQs in DC)

Objective

The Wire Originator is responsible for processing all domestic and international wire requests accurately and efficiently, ensuring that they meet policies and regulations, as well as performance standards.

Key responsibilities include, but are not limited to:

  • Initiates outgoing domestic and international wire transfer transactions through an automated funds transfer system
  • Reviews wire transfer request forms for accuracy and completeness
  • Analyzes outgoing wire requests to determine if it is in strict compliance with policies and procedures
  • Reviews the purpose of the wire transfer to determine whether it effectively eliminates potential fraud situations
  • Determines if the wire transfers violate any established regulations
  • Contacts member to confirm outgoing wire transfer requests for wire above $10,000
  • Assists with resolving any wire transfer system issues
  • Works closely with other staff involved in wire transfers daily
  • Reviews system reports and internal logs to ensure that all requests are processed in a timely manner
  • Monitors wire transfer activity for any suspicious and potentially fraudulent transactions
  • Maintains log of daily wire transfer transactions
  • Complies with Bank Secrecy Act responsibilities including identifying suspicious activity, reporting suspicious activity to management, monitoring high-risk accounts, helping to identify high-risk customers (accounts) adhering to the Customer Identification Program (CIP), and performing an Office of Foreign Assets Control (OFAC) check
  • Participates in all required training sessions for compliance.
  • Fills in as a Member Services Representative II (Call Center Agent) and assists with any other assignment delegated by the Manager, when wire activity is low.

Requirements:

  • High school diploma or General Education Degree (GED) required, college education preferred
  • Proficient using Microsoft Word and Excel
  • Strong computer skills and ability to navigate multiple computer systems and programs
  • Previous credit union or banking experience preferred, at minimum 2-3 years
  • Previous telemarketing experience is a plus
  • Strong organizational, communication, and problem-solving skills as well as attention to detail
  • Ability to multitask and thrive in a fast-paced, high-pressure environment
  • Proactive and team-oriented
  • Spanish/English fluency required
  • Excellent communication and writing skills in Spanish and English

All applicants should send a copy of their resume and cover letter to the Human Resources Department at cu.humanresources@iadb.org

Posted 3/2017


Bank Secrecy Act Compliance Associate - IDB-IIC Federal Credit Union

IDB-IIC FCU Compliance Risk Department
Job Description
Full-time/Non-Exempt position 
Reports to Compliance Risk Management Officer

Location: HQs in DC

SUMMARY
Under the direction of the Compliance and Risk Management/ BSA Officer, the Bank Secrecy Act (BSA) Compliance Associate will be responsible for investigating and identifying cases for possible Suspicious Activity Report (SAR) filings, researching and determining if a SAR should be filed; ensuring all required filings, reports, reviews, audits and duties are completed and submitted timely, meeting all regulatory guidelines.  This position will also provide guidance and determination and support regarding possible Suspicious Activity Report (SAR)/Currency Transaction Report (CTR) filings or other BSA requirements within the Credit Union.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Investigates potentially suspicious reported activity, making a risk based SAR recommendation and prepare SARs for reporting.

  • Files all required regulatory reports and documents with the appropriate federal agency and responds quickly to all lawful requests for information regarding suspicious activity; including the filing of Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) to FINCEN.
  • Provides day to day compliance assistance, supports and information to all departments/functional units within the Credit Union.
  • Monitors and tracks BSA-AML high-risk members and accounts.  Conducts alert analysis, specific to transactions for 6-month review scope to identify suspicious activity.  Decision alerts to warrant further review and case establishment.
  • Reviews monetary instrument transaction logs; cashier checks, pre-paid cards, travelers check, wires, and transfers (PEP).
  • Understands and maintains a thorough knowledge of government regulations with particular emphasis on the Bank Secrecy Act and related regulations, policies, procedures, industry best practices, criminal activities and developing trends; including BSA, USA Patriot Act and OFAC.
  • Monitors account activity to ensure compliance with OFAC requirements.  Clears OFAC false positive hits on wires.
  • Completes FINCEN 314A daily and biweekly reviews.
  • Prepares monthly packet of filed CTRs and SARs for management month-end review.
  • Maintains report logs, monitor FINCEN advisories and conduct Branch training and traditions presentations.
  • Assists with administration of BSA/AML/OFAC related training programs to employees, Management, as well as Board of Directors.
  • Acts as liaison/contact for Federal and State examinations and internal/external independent reviews or audits of the BSA/AML/OFAC compliance programs.  Participates in response to exam and audit concerns and provides assistance with corrective action of all related compliance deficiencies or violations.
  • Perform other duties as assigned.

QUALIFICATIONS
EDUCATION:  Bachelor's degree preferred or equivalent experience in BSA/AML related position. 

EXPERIENCE: 2-4 years of previous work related experience in a BSA related position and or compliance in a financial institution; direct compliance experience with FFEIC manual, OFAC screening, and Banking Regulations.  Experience with Verafin BSA/AML Software or other AML similar software, a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:  Sound knowledge and understanding of BSA/AML, OFAC and USA PATRIOT Act regulations.  Knowledge of financial institution rules and regulations; human relations, written and oral communications and organization skills; ability to work independently with a high level of initiative, and to research, and problem solve; Strong decision making, analytical and investigative abilities with attention to detail and accuracy; Proficient in Microsoft Office Suite (Word, Excel Excellent communications and writing skills in Spanish and English.

All applicants should send a copy of their resume and cover letter to the Human Resources Department at cu.humanresources@iadb.org

Posted 3/2017


Business Development & Member Services Operations Manager - IDB-IIC Federal Credit Union

Member Services Back-Office Department
Job Description

Full-time/Exempt position 
Reports to COO
Location:  Ashburn, VA (with possible relocation to HQs in DC)

Objective

The Business Development & Member Services Operations Manager is responsible for leading the Member Services back-office operations team and optimizing their performance to drive membership acquisition and retention by providing strong customer service, efficient inquiry and request processing, as well as implementing solutions that support business plan objectives.

Key responsibilities include, but are not limited to:

Call Center Team

  • Prepares Annual Call Center Plan to support Marketing Plan and Business Plan objectives specifically related to membership growth and member service satisfaction.
  • Monitors productivity of customer service representatives and generates reports to achieve call center objectives.
  • Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies.
  • Implements enhancements and new initiatives to improve call center performance.
  • Staffs call center properly based on business plan projects or membership growth which could increase volume of calls.

Wire Operation Team

  • Supervises wire operation to successfully process all outgoing wires and incoming wires/ACH in a timely manner.
  • Escalates issues related to delays caused by OFAC screening and intermediary banks.
  • Prepares monthly reports that provides information on the efficiency of the wire operations staff.
  • Identifies potential areas for improvement in the wire process.
  • Provides cross function training to ensure coverage across the Member Services back-office team.

Member Services Back-Office Procedures

  • Supervises back-office Member Services Officer to ensure that daily Member Services back office procedures are processed in a timely manner.
  • Monitors the inbox designated for member inquiries and requests to ensure that Member Services Officer is replying in a professional timely manner.
  • Ensures that quarterly projects assigned to the Member Services Officer are executed accurately, efficiently and timely.

Business and Product Development

  • Works with COO to implement and maintain the cross-selling efforts required to meet organizational goals including recruiting and increasing penetration of current membership base.
  • Measures and analyzes results of membership recruitment efforts and provides an update to include areas for improvement.
  • Conducts market research to identify improvements for member support for the Member Services back office performance to further increase member satisfaction and net promoter score.
  • Assists the COO with the research and implementation of new service delivery solutions.
  • Overseas execution of the deposit growth and retention strategy.
  • Performs membership segmentation analysis to align services and cross-selling efforts to membership demographics.
  • Creates and updates monthly reports for the Executive team including Membership reports, business plan dashboards, call center reports, and others as needed.
  • Manages successful execution of the new member onboarding program; identifies opportunities for enchantments and expansion.
  • Works with the Marketing Department to coordinate public relations efforts including community involvement activities and special events.
  • Works with the IDB Communications and Cisco team to implement new software enhancements and maintain a good relationship with vendors.
  • Assists COO with other projects as needed.

Manager Responsibilities

  • Keeps up with IDB-IIC FCU's product offerings, campaigns, events, procedures, and policies.
  • Provides training as needed so staff is informed of the benefits and features of the IDB-IIC FCU products and services and communicates current marketing promotions and events.
  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Studies and standardizes procedures to improve efficiency of member services support staff.
  • Maintains harmony among workers and resolves issues.
  • Provides ongoing training to keep performance at desired levels.
  • Performs employee evaluations.
  • Requests any supplies and equipment needed by the back-office operations team to perform their job.

Requirements:

  • Bachelor's degree (B.S.) in a Business Administration or Management related field required, a Master's Degree (M.S.) preferred.
  • Data entry skills and proficiency in Microsoft Office, Excel, and experience designing reports necessary.
  • Minimum 1-2 years of experience working/supervising a call center and handling call center software and/or Member Services operations department. 
  • Working knowledge of Credit Union's products and services, policies, and procedures.
  • Prior experience training others in a professional environment.
  • Ability to maintain confidentiality regarding Credit Union records and data. Strong organizational, communication, and problem-solving skills.
  • Excellent writing and editing skills.
  • Superior attention to detail.
  • Ability to multitask and thrive in a high-paced, high-pressure environment.
  • Ability to think critically and present ideas effectively.
  • Professional, proactive and team-oriented at all times.
  • Excellent communication, reading, and writing skills in both Spanish and English languages.

All applicants should send a copy of their resume and cover letter to the Human Resources Department at cu.humanresources@iadb.org

Posted 3/2017


Call Center Associate - IDB-IIC Federal Credit Union

IDB-IIC FCU Member Service Back Office Department
Job Description

Full-time/Non-Exempt position 
Reports to Business Development & MS Back-Office Operations Manager
Location: Ashburn, VA (Possible Relocation to HQs in DC)

Objective

The Call Center Member Service Representative is responsible for answering incoming calls and conducting outgoing calls regarding member accounts, transactions, and automated services using a consultative approach to assist members and uncover needs that lead to the cross selling of IDB-IIC FCU services. 

Key responsibilities include, but are not limited to:

  • Handles all incoming calls in a timely manner
  • Responds to member inquiries professionally by providing thorough and accurate information
  • Processes member requests and resolve their issues utilizing all of the applications that are utilized in this position
  • Conducts research to fully understand the cause of members' issues and provide a timely solution
  • Identifies cross-selling opportunities and provide the necessary information so members can apply for CU products and services 
  • Connects members with the appropriate credit union representative when necessary
  • Conducts outgoing and follow up calls to address missed incoming calls
  • Retrieves department voice mail messages and conducts a follow up call to address the reason of the call
  • Maintains a current and ongoing knowledge and understanding of the IDB-IIC FCU's product offerings, campaigns, events, procedures, and policies
  • Educates members on the benefits and features of IDB-IIC FCU products and services and communicate current marketing promotions and events
  • Reaches and maintains target goals for individual and group performance and customer service satisfaction set by management
  • Assists Manager with projects as assigned
  • Serves as Wire Operations Back-Up

Requirements:

  • High school diploma or General Education Degree (GED) required, college education preferred
  • Proficient using a PC and Microsoft Suite and ability to navigate multiple computer systems and programs
  • Previous credit union or banking experience preferred
  • Previous telemarketing experience is a plus
  • Strong organizational, communicative, and problem-solving skills as well as attention to detail
  • Ability to multitask and thrive in a high-paced, high-pressure environment
  • Proactive and team-oriented
  • Spanish/English fluency required
  • Excellent communication and writing skills in Spanish and English

All applicants should send a copy of their resume and cover letter to the Human Resources Department at cu.humanresources@iadb.org

Posted 3/2017


Member Services Officer - IDB-IIC Federal Credit Union

IDB-IIC FCU Member Service Back Office Department
Job Description

Full-time/Non-Exempt position 
Reports to Business Development & MS Back-Office Operations Manager
Location: Ashburn, VA (possible relocation to HQs in DC Location)

Objective

The Member Services Officer (MSO) is responsible for answering incoming emails regarding member accounts, transactions, and automated services using a consultative approach to assist members and uncover needs that lead to cross selling opportunities of IDB-IIC FCU services.  Additionally, the MSO is responsible for executing member services back-office procedures related to account maintenance, in addition to other member services projects, efficiently and accurately.

Key responsibilities include, but are not limited to:

  • Handles all incoming member emails (creditu@iadb.org and secure channels) in a timely manner.
  • Responds to all incoming member suggestions and complaints.
  • Responds to member inquiries professionally and timely by providing thorough and accurate information.
  • Processes member requests and resolves member issues utilizing the applications that are available to the incumbent
  • Conducts research to fully understand the cause of members' issues and resolve them in a timely manner.
  • Identifies cross-selling opportunities and provides the necessary information for members to apply for CU products and services.
  • Implements the deposit growth and retention strategy by contacting members with deposits over $100,0000.
  • Generates new leads for lending products.
  • Current and ongoing knowledge and understanding of the IDB-IIC FCU's product offerings, campaigns, events, procedures, and policies.
  • Educates members on the benefits and features of IDB-IIC FCU products and services and communicates current marketing promotions and events.
  • Reaches and maintains target goals for individual performance and customer service satisfaction set by management.
  • Processes change of address requests in a timely manner and accurately.
  • Works on bad address, dormant accounts, and W8 and W9 tax form updates and projects as requested by manager.
  • Assists Manager with projects as assigned.
  • Serves as Wire back-up as needed.
  • Serves as HQs Member Services Officer back-up as needed with opening deposit accounts.

Requirements:

  • High school diploma or General Education Degree (GED) required, B.S. degree preferred.
  • Proficient using a PC and Microsoft Suite and ability to navigate multiple computer systems and programs
  • Previous credit union or banking experience
  • Working knowledge of Credit Union's products and services, policies, and procedures
  • Ability to maintain confidentiality regarding Credit Union records and data
  •  Strong communication skills and customer service orientation
  • Superior organizational skills and the ability to follow up on sales opportunities
  • Previous telemarketing experience is a plus
  • Strong writing and problem-solving skills as well as attention to detail
  • Ability to multitask and thrive in a high-paced, high-pressure environment
  • Proactive and team-oriented
  • Excellent communications and writing skills in both English and Spanish

All applicants should send a copy of their resume and cover letter to the Human Resources Department at cu.humanresources@iadb.org

Posted 3/2017


Senior Staff Accountant - IDB-IIC Federal Credit Union

IDB-IIC FCU Accounting Finance Department
Job Description
Full-time/Exempt position 
Reports to Controller
Location: HQs in DC

Objective

With minimal guidance and instruction, the Senior Staff Accountant will perform a wide variety of accounting activities in compliance with generally accepted accounting principles (GAAP) including, but not limited to, Asset and liability Management , analyzing and reconciling financial statements as well as reviewing and preparing management reports, reviewing the trial balance, P&L's, analyzing and reconciling various GL accounts, assisting with the maintenance and improvement of internal controls,  cross training with the Controller and mentoring two Staff Accountants.

Key responsibilities include, but are not limited to:

GL & Reporting

  • Reconciles complex General Ledger accounts and posts entries to clear balances monthly.
  • Analyzes complex financial reports and records.
  • Regulatory and statistical ratio reporting.
  • Interfaces with management in the preparation of various accounting reports including, but not limited to, month end statistical reports, projections and budget, profit and loss trending, allowance for loan loss, FHLB mortgage sales, Notes Payable maturities and ad-hoc analysis reports.
  • Reconciles all month end accounts payable accruals and reversals.
  • Responsible for creating report schedules to assist in the preparation of the NCUA 5300 call report.
  • Assists with the preparation of the monthly financial statements and creation of various month-end closing activity reports.

Asset Liability Management

  • Performs accounting functions as assigned, for areas including, allowance for loan losses, loan and share valuation adjustments, loan servicing, corporate bank account reconciliation, abandoned property, capital expenditures, payroll and benefit accounting.
  • Performs investment research advisory, reporting and recording
  • Develops and documents business processes and accounting policies and procedures to maintain and strengthen internal controls.
  • Performs cost-benefit analyses to compare operating programs, review financial requests, or explore alternative financing methods.
  • Analyzes business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
  • Manage Cash management position and note payable borrowings daily.
  • Other duties as assigned

Budgeting and Analysis

  • Analyzes monthly budgeting and accounting reports to maintain capital expenditure controls
  • Reviews income statement and balance sheet budgets to analyze trends affecting budget variances.

Accounting Compliance

  • Assists with annual external audit and NCUA examination. Completes requested materials. Assists in preparing assigned schedules for the audit and examination.
  • Develops and documents business processes and accounting procedures to maintain and strengthen internal controls.
  • Completes required Bank Secrecy Act and OFAC training annually.

Requirements:

  • Bachelor's degree in Accounting or Business Administration with two college-level Accounting classes, MBA preferred with a minimum of seven years related experience preferably in a financial institution
  • Proven knowledge of accounting principles
  • Advanced Proficiency with Excel or other spreadsheet software
  • Proficiency with Word or equivalent word processing software
  • Excellent analytical and organizational skills
  • Excellent accounting and math skills
  • Knowledge in all accounting areas
  • Strong computer skills and ability to navigate multiple computer systems and programs
  • Previous credit union or banking experience preferred
  • Strong organizational, communicative, and problem-solving skills as well as attention to detail necessary
  • Excellent communication skills - Spanish/English fluency preferred

All applicants should send a copy of their resume and cover letter to the Human Resources Department at cu.humanresources@iadb.org

Posted 3/2017


Staff Accountant - IDB-IIC Federal Credit Union

IDB-IIC FCU Accounting Finance Department
Job Description
Full-time/Exempt position 
Reports to Controller
Location: HQs in DC

Objective

With minimal guidance and instruction, the Staff Accountant will perform a wide variety of accounting activities in compliance with generally accepted accounting principles (GAAP) including, but not limited to, record keeping, bank and subsidiary account reconciliations, financial and statistical reporting, routine and complex financial analysis, corporate bank reconciliations, fixed assets, prepaid expenses and accounts payable.

Key responsibilities include, but are not limited to:

GL & Reporting

  • Manages the reconciliation process for general ledger accounts, including preparation of designated accounts in addition to journal entries, month-end close, and preparation of weekly, monthly and quarterly financial statements and reports.
  • Responsible for the reconciliation of accounts to the general ledger, bank reconciliations, preparation of the trial balance, performing month end close and adjusting entries as needed, preparation of financial statements, preparing cash flow and analysis reports, budgeting and forecasting as well as any ad hoc reports or projects as needed.
  • Property tax reporting
  • Generates financial reports and performs variance analysis
  • Analyzes complex financial reports and records.

Daily Operation Balancing

  • Compiles data from internal and external reports, researches discrepancies and post transactional exceptions activity daily.
  • Balances, reconciles, audits daily critical accounts and reports including, but not limited to, Corporate banks, teller suspense, shares and loans trial balances, share drafts, mobile deposits, ATM cash balancing and Credit card settlements.
  • Assists with the preparation of the monthly financial statements and various month-end closing activities.
  • Interfaces with management in the preparation of various accounting reports.
  • Processing of the accounts payables and receivables
  • Records and reconciles Fixed Assets and Prepaid expenses.
  • Other duties as assigned.

Accounting Compliance

  • Assists with annual external audit and NCUA examination. Completes requested materials. Assists in preparing assigned schedules for the audit and examination.
  • Develops and documents business processes and accounting procedures to maintain and strengthen internal controls.
  • Completes required Bank Secrecy Act and OFAC training annually.

Requirements:

  • Bachelor's degree in Accounting or Business Administration with two college-level accounting classes, with a minimum of five years related experience preferably in a financial institution; MBA preferred.
  • Proven knowledge of accounting principles
  • Advanced proficiency with Excel and other spreadsheet software
  • Proficiency with Word or equivalent word processing software
  • Excellent analytical and organizational skills
  • Excellent math skills
  • Knowledge in all accounting areas
  • Strong computer skills and ability to navigate multiple computer systems and programs
  • Previous credit union or banking experience preferred
  • Strong organizational, communication, and problem-solving skills as well as attention to detail/detail oriented
  • Ability to multitask and thrive in a high-paced, high-pressure environment
  • Excellent communication skill
  • Spanish/English fluency preferred

All applicants should send a copy of their resume and cover letter to the Human Resources Department at cu.humanresources@iadb.org

Posted 3/2017


Wire & ACH Processor - IDB-IIC Federal Credit Union

IDB-IIC FCU Member Services Back-Office Department
Job Description

Full-time/Non-Exempt position 
Reports to Business Development & MS Back-Office Operations Manager
Location:  Ashburn, VA (Possible relocation to HQ in DC)

Objective

The Wire & ACH Processor is responsible for processing all incoming ACH and outgoing wires efficiently, ensuring that they meet policies and regulations, as well as performance standards.

Key responsibilities include, but are not limited to:

  • Verifies and releases all outgoing domestic and international wires efficiently
  • Processes all incoming ACH transfers proficiently
  • Performs wire investigation with PNC Bank
  • Analyzes outgoing and incoming wire requests to determine if they are in strict compliance with policies and procedures.
  • Reviews the purpose of the wire transfer and considers if reasonable to effectively eliminate potential fraud situations
  • Determines if the wire transfers violate any established regulations
  • Handles calls regarding inquiries on the status of specific wire and ACH transfers
  • Assists with resolving any wire and ACH issues
  • Works closely with other staff involved in wire transfers daily
  • Reviews system reports and internal logs to ensure that all requests are processed in a timely manner
  • Monitors wire transfer activity for any suspicious and potentially fraudulent transactions
  • Maintains log of daily wire transfer transactions
  • Complies with Bank Secrecy Act responsibilities including identifying suspicious activity, reporting suspicious activity to management, monitoring high-risk accounts, helping to identify high-risk customers (accounts) adhering to the Customer Identification Program (CIP), and performing an Office of Foreign Assets Control (OFAC) check.
  • Participates in all required training sessions for compliance.
  • Fills in as a Member Services Representative II (Call center Agent) and/or assists Manager with any other assignment delegated, when wire activity is low.

Requirements:

  • High school diploma or General Education Degree (GED) required, college education preferred
  • Proficient using Microsoft Word and Excel
  • Strong computer skills and ability to navigate multiple computer systems and programs
  • Previous credit union or banking experience preferred
  • Previous telemarketing experience is a plus
  • Strong organizational, communicative, and problem-solving skills as well as attention to detail
  • Ability to multitask and thrive in a high-paced, high-pressure environment
  • Proactive and team-oriented
  • Spanish/English fluency required
  • Excellent communication and writing skills in Spanish and English

All applicants should send a copy of their resume and cover letter to the Human Resources Department at cu.humanresources@iadb.org

Posted 3/2017


IT End-User Support - IDB-IIC Federal Credit Union

Temporary/Non-Exempt Position – Reports to IT & Operations Manager
Location:  HQs, Washington, DC

Objective:

The End-User Support is responsible for providing Technical Support to ensure proper computer operations for end-users to be able to accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Primary Responsibilities:

  • Provides assistance for incoming help requests from end-users via telephone, email or in person in a professional and courteous manner.
  • Records, tracks, and documents the helpdesk request problem-solving process, actions taken through the final resolution.  
  • Access software updates, drivers, knowledge base and frequently asked questions resources on the Internet to aid in problem resolution.
  • Assists in the testing and implementation of software and hardware upgrades, updates, and system solutions approved by management and in coordination with third-party vendors, as required.
  • Ensures service related documentation is accurate and kept up-to-date always.
  • Identifies and learns appropriate software and hardware used and supported by the organization.
  • Performs hands-on fixes at the desktop level, including installing and upgrading software, file backups, and configuring systems and applications, as required.
  • Performs post-resolution follow-ups to help requests.
  • Performs related duties consistent with the scope and intent of the position.

Requirements:

  • Associate or Bachelor's degree in Computer Sciences or equivalent.
  • At least 2 years of experience in related field.
  • Strong experience with hardware and software installation and configuration.
  • Experience supporting on both LINUX and Windows Platform.
  • Experience troubleshooting different issues related to hardware and software, including printer problems.
  • Experience using Active Directory to manage and maintain user and computers accounts.
  • Experience working with Microsoft Office, SQL Server, VMware Platform.

Skills, Abilities, and Personal Attributes

  • Excellent written and verbal communication skills; team player; highly motivated self-starter; strong relationship builder with strong diplomacy skills.
  • Excellent documentation skills.
  • Must be a self-starter, proactive and have the ability to work in a high pressure environment.
  • Ability to deliver technical presentations to end-users and management upon demand.
  • Ability to undertake other tasks as needed and approved by management.
  • Ability to absorb and retain information quickly.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Work Condition:

  • Continual moving back and forth to the end-user desktop to resolve reported issue.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals, if necessary.
  • Work extended periods of time as requested.

Posted 3/2017


Electronic Services Coordinator - Washington Gas Light Federal Credit Union

Washington Gas Light Federal Credit Union, a $99+ million dollar Credit Union located in Springfield, Virginia, is looking for an experienced Electronic Services Coordinator. This position will be responsible for overseeing and assuming responsibility for the efficient and effective operations of the Electronic Services Department, including but not limited to, overseeing the debit and credit card program and ACH and Share Draft processing. This position assists members in understanding and utilizing credit union products and services and processes requests/transactions as needed.

The Credit Union offers an excellent benefits package with above market benefits including medical insurance and a 401K Plan. If you are enthusiastic, reliable, and have excellent people skills, the credit union would like to hear from you.

Requirements:

  • High school diploma or equivalent (GED)
  • AA degree in Accounting preferred
  • Minimum two (2) years financial institution experience, preferably in electronic/cards services, lending, accounting, branch operations area
  • Previous experience with credit, debit or ATM processing, ACH/Share Draft processing
  • PC proficient including Microsoft Word, Excel, and PowerPoint
  • Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: CRT, PC, fax, copier, telephone, postage machine, etc.

Contact Information: Sarah E Johnson / email: sjohnson@wglfcu.org

Posted 3/2017


Credit Union Manager - Lynchburg Municipal Employees Federal Credit Union

Lynchburg Municipal Employees Federal Credit Union (LMEFCU) located in Lynchburg, VA is seeking applicants to implement sound management practices to achieve the Credit Union strategic plan and financial goals. Responsibilities include planning, organizing, and directing the quality of services and daily operations. Become a part of a growing, thriving organization of qualified individuals who are committed to serving our members, to help them secure a better financial future.

LMEFCU is owned and operated by its members.  The field of membership includes Lynchburg City and School employees, Constitutional offices, and other Select Employee Groups (SEG).  The Credit Union provides financial services and is subject to standard LMEFCU policy and guidelines as well as the rules and regulations of the National Credit Union Administration (NCUA) and the Federal Government.  There is a seven-member Board of Directors elected by the membership.

Bachelor's degree in business administration, finance or related field with 4 – 6 years supervisory experience and 5 years financial institution experience or equivalent combination of education and experience.

Interested candidates may submit a resume to:  info@travellovers.com

Posted 2/2017


Business Development Rep - Tinker Federal Credit Union

Tinker Federal Credit Union has an immediate opening for a full-time Business Development Representative in OKC.  The position will help TFCU achieve its goal of becoming a community leader in financial education as well as be responsible for promoting TFCU, thereby increasing membership, by creating top-of-mind awareness and affinity for TFCU in the community.

Qualified candidates will have a Bachelor's degree in business, marketing, public relations or advertising with 2 years related experience in contract negotiations, event planning, B2B sales and banking processes. Valid driver's license with acceptable MVR required. Ability to work flexible work schedule including irregular hours, including evenings and weekends as well as availability for travel non-locally required.  Apply online: https://careers-tinkerfcu.icims.com/jobs/1320/business-development-rep/job

Credit verification will be evaluated prior to interview.  Education, employment, and professional certifications will be verified for final candidates.  Selected candidate is subject to substance/alcohol testing and background screening.  We promote a substance-free workplace: "Equal Opportunity Employer, M/F/Disability/Vet"

Posted 2/2017


Lending Manager - Western Division FCU

Western Division FCU, one of the largest credit unions in Western New York, is seeking a team oriented individual with consumer and real estate underwriting experience, supervisory experience, and a marketing sales orientation.

WDFCU offers a great work environment and comprehensive benefits package: Paid health insurance, 401(k) with employer match, profit sharing plan, paid time off, and a variable pay program.

Duties:

  • Management of the loan department
  • Loan underwriting and collection management
  • Lending compliance

Requirements:

  • Bachelor's degree in business, finance or equivalent experience
  • 3-5 years consumer and real estate loan underwriting experience
  • 3-5 years supervisory experience
  • Proficient in PC/Windows environment

Interested applicants, contact resumes@westerndivision.org

Posted 2/2017


Executive Vice President - Lincoln County Credit Union

Lincoln County Credit Union is $109 million, financially strong with 20% capital, and has a main office with 2 grocery store branches. 

Location:  Located at the base of the Cabinet Mountain and just 50 miles from Canada and 35 miles from Idaho, our area hosts an abundance of outdoor activities fishing on a myriad of mountain lakes, streams and on the Kootenai River; and year round outdoor recreation for the avid or beginning recreationalists – including skiing, golfing, hiking and mountain or road biking, whitewater kayaking, and world class stream & river fishing. Lincoln County has an approximate population of 18,000. About our area: http://explorelibbymontana.com/.

Compensation:  DOE and includes a generous benefits package.

To apply:  email a cover letter and resume to lindsay@lincolncountycu.com.

More information:  lindsay@lincolncountycu.com or 406-293-0303.

Closing date:  February 20 or until filled.

Title:  Executive Vice President  

REPORS TO:  CEO

SUPERVISION EXERCISED

6-10 staff including tellers, receptionist/greeter, member service representative, and consumer loan officers. 

JOB SUMMARY

Responsible for the front line and lending operations, which includes sales and service initiatives, efficiency and productivity measurements, all aspects of loan recovery and regulatory compliance

Function as a member of the senior management team of the Credit Union providing input on strategic decisions and direction.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  1. Hire, train, schedule, and assign work, assess performance and coach or practice redirecting and progressive discipline as needed.
  2. Educate and train staff to recognize cross selling opportunities based on the members' needs.  Establish goals and coach staff for performance.
  3. Participate in underwriting and making lending decisions on loan requests that are outside other loan officer's approval limits.
  4. Assist in the development of new or revised member service programs, products, policies or and procedures to best meet member service, business development and organizational goals.  Work closely with other management in new product/service proposals. 
  5. Ensure that all procedures and policies are consistently followed. Conduct training sessions and testing. Assist in the revision or drafting of new procedures or policies as necessary. 
  6. Stay aware of loan a deposit account pricing and fee pricing strategies.  Make recommendations and be involved in pricing and fee changes. 
  7. Oversee the new account and loan review file process/reports.  Recognize trends and address errors and omissions to decrease error rates.  
  8. Submit required or requested reports to President and Board of Directors. 
  9. Actively participate in planning, implementation, action plans, and monitoring of strategic goals. 
  10. Participate in community and business related events.
  11. Perform other duties or projects as assigned or requested.

JOB QUALIFICATIONS

Experience/Requirements:  A minimum of five years progressive financial institution operations, lending, financial, and management experience.   Trustworthy character traits and proven leadership skills. 

ABILITIES:

  • Ability to prioritize work and meet established deadlines.
  • Ability to establish and maintain effective working relationships with members, employees, and the public.
  • Demonstrated ability to effectively coach employees to achieve Credit Union goals.
  • Ability to establish goals and meet or exceed acceptable levels of achievement. 

ENVIRONMENTAL/WORKING CONDITIONS:

Work is performed in an office environment.  Involves frequent telephone contact.    Interaction with others is constant and interruptive.  Contact involves dealing with members, staff, business professionals, and vendors.   

PHYSICIAL/MENTAL DEMANDS:

  • Frequently walk, talk or hear, and reach with the hands and arms.  Occasional stooping and bending.
  • Have sufficient visual acuity to check member files and other written documents.
  • Sitting for extended periods of time.

Posted 2/2017


GENERAL LEDGER ACCOUNTING COORDINATOR - GEICO Federal Credit Union

GEICO Federal Credit Union is seeking an individual with a minimum of 3 years of accounting experience in a credit union or other financial institution.  Candidate must have knowledge of GAAP and other related regulations to be able to perform various general ledger account reconciliations, post journal entries, including ATM and credit card settlements, perform other accounting processes and payments, and work with minimal supervision.    

The successful candidate is flexible, self-motivated, organized, detailed and process oriented, with excellent communication and problem solving skills, has the ability to work in a high productivity, fast-paced and deadline oriented environment.  Individual must be proficient with a 10-key calculator, Excel, Word and comfortable with technology.  Knowledge of Harland, Efunds and FIS systems a plus.

Our associates' quality of life is important to us. Full-time GEICO associates are offered a comprehensive Total Rewards Program*, including:

  • 401(k) and profit-sharing plans
  • Medical, dental, vision and life insurance
  • Paid vacation, holidays and leave programs
  • Tuition reimbursement
  • Associate assistance program
  • Flexible spending accounts
  • Business casual dress
  • Fitness and dining facilities (at most locations)
  • Associate clubs and sports teams
  • Volunteer opportunities
  • GEICO Federal Credit Union

* Benefit offerings for positions other than full-time may vary.

GEICO FCU is an equal opportunity employer. GEICO FCU conducts drug screens and background checks on applicants who accept employment offers.

Interested applicants, please apply to http://geico.referrals.selectminds.com/jobs/general-ledger-accounting-coordinator-4392

Posted 2/2017


Deposit & Electronic Operations Manager - Michigan Tech Employees Federal Credit Union

The Michigan Tech Employees Federal Credit Union (MTEFCU) is growing and seeks a highly-qualified Deposit & Electronic Operations Manager to join their team in Houghton, Michigan. This position serves a key role in a workplace that is upbeat and positive and with assets totaling over $70 million.

AREAS OF RESPONSIBILITY
The Deposit & Electronic Operations Manager reports to the President/CEO and is primarily responsible for:

  • Management and coordination of the following:
    • Online banking, mobile banking, ATM banking and telephone banking
    • Debit and credit card processing
    • Fraud prevention and card disputes
    • Check transit items
    • Core system administration
    • Credit Union software application support
    • Deposit documentation
    • Information technology support
    • Automated data file processing
  • Supervise operations staff.
  • Research and correct member deposit account issues.
  • Develop and maintain management reporting on all areas of responsibility.
  • Ongoing review and analysis of all departmental procedures to identify areas of improvement.
  • Implementing procedural improvements to increase efficiency/quality of service to members & co-workers.

COMPENSATION
$35,000 - $60,000 annually, commensurate with experience.

BENEFITS OFFERED
MTEFCU places great value in its team and offers a comprehensive package of benefits including medical, dental, vision and prescription drug coverage; flexible spending account and wellness program; life insurance and short-term/long-term disability insurance; 401k retirement plan; profit sharing plan; paid time off, paid holidays and tuition reimbursement.

WHAT YOU NEED TO BE SUCCESSFUL

  • Degree in Accounting, Finance, Business Administration, Information Technology, Information
    Systems or related fields, desired.
  • 3 years' relevant work experience, preferably in a credit union, bank, or financial institution, preferred.
  • Excellent technology skills and an ability to learn new concepts quickly, required.
  • Possess a high attention to detail and accuracy along with an ability to remain organized, required.
  • Ability to maintain and promote a positive attitude and work environment.
  • Supervisory experience, preferred.
  • Possess exceptional written and verbal communication skills.
  • Proficiency with Microsoft Office software (Word, Excel, Outlook, PowerPoint), required.
  • Unrestricted right to work in the United States, required.
  • MTEFCU is an Equal Opportunity Employer.

NO PHONE CALLS or WALK-INS PLEASE.
APPLY ONLINE AT mtefcu.sdsjobs.com
LEARN MORE ABOUT THE MTEFCU AT mtefcu.org

Posted 1/2017


Call Center Representative - Washington Gas Light Federal Credit Union

Washington Gas Light Federal Credit Union, a $99+ million dollar Credit Union located in Springfield, Virginia, is looking for an experienced Call Center Representative. This position will be responsible for providing quality member service which includes answering calls in a Call Center environment, processing transactions on members accounts, cross-selling credit union products and services and processing and balancing each day's transactions. Applicants should be able to respond to questions and/or provide information upon request from members in person and over the telephone in a Call Center environment. This position requires the chosen applicants to possess strong verbal, written, interpersonal communication skills and the ability to represent the credit union in a courteous and professional manner.

The Credit Union offers an excellent benefits package with above market benefits including medical insurance and a 401K Plan. If you are enthusiastic, reliable, and have excellent people skills, the credit union would like to hear from you.

Requirements:

  • High school diploma or equivalent (GED)
  • Minimum twelve months financial institution experience
  • Previous teller, member service, loan processing and call center experience in a financial institution preferredPC proficient including Microsoft Word, Excel, and PowerPoint
  • Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: CRT, PC, fax, copier, telephone, postage machine, etc.

Contact Information: Sarah E Johnson / email: sjohnson@wglfcu.org

Posted 1/2017


Assistant Accounting Manager - Treasury Department Federal Credit Union

Washington, D.C.

Summary
Responsible for directing the daily operations of the Accounting Department while maintaining Treasury Department FCU's general ledger and ensuring accurate and timely completion of the financial statements.  Must implement department procedures and maintain strong internal controls and comply with policies, GAAP and NCUA guidelines.  Ensure staff tasks are performed within acceptable parameters, including reconciliation of all bank and general ledger accounts; manage month-end general ledger closing and financial statement preparation; allocate department resources to address department's work flow in order to meet completion targets.  Work with Vice President of Finance and CEO to prepare the annual budget and track organization performance over time.

Major Duties and Responsibilities

  • Directs the administration of the Accounting Department to ensure financial activities follow sound financial principles and comply with all organization policies, NCUA regulations and GAAP. Develop and enhance accounting procedures to ensure compliance and safe and sound departmental operations. Works with auditors, examiners and third party vendors to ensure proper control, compliance and reporting of Credit Union activities.
  • Review daily and monthly general ledger accounts reconciliations; ensure all reconciling items are researched and adjusted immediately.
  • Works with the Vice President of Finance on preparation of Credit Union financial reports, annual budget and financial forecast.
  • Maintain effective communication with other departments to maximize organizational controls, coordination and synergy.
  • Directs, develops, motivate and disciplines direct reports; administers performance evaluation and recommends appropriate personnel actions.
  • Perform other related duties as assigned.

Experience and Education
Bachelor's degree in Accounting desired, with 4 years financial service industry experience including accounting management experience.  Minimum requirement: Bachelor's degree in accounting related major with a minimum of 7 years financial institution experience, including 3 years of accounting management experience.

Send resume to:  careers@tdfcu.com

Posted 1/2017


Network Systems Administrator - SkyOne Federal Credit Union

We are seeking an experienced Network Systems Administrator to join our team! The right candidate will know how to maintain and provide technical support for LAN/WAN Network systems, Data/Telecommunication systems and PC systems. This person will be expected to interface with vendors, the IT team, and all end users for the resolution of software and hardware problems. 

Essential Functions Include:

  • Maintaining security, system integrity and user setup for LAN/WAN Network; includes setting up and configuring PC workstations, routers, printers, FAX, copiers, and servers, password protection plan, firewall upgrades, develops a virus screening scheme for Internet users and performs daily and monthly network/user PC backups. 
  • Troubleshooting and logging all LAN/WAN Network and integrating this with the Credit Union's Business Continuity Plan (BCP).
  • Installing and testing new releases of application software, new modules, and network/server system software.
  • Performing system maintenance as required.  Includes system configuration changes, creating and maintaining system documentation and procedures. 
  • Providing "backup" to other levels of Technical Support Specialists.
  • Complying with regulations within area of responsibility.

Qualifications

  • Minimum of three years experience in the setup and maintaining of LAN/WAN Network systems.
  • Minimum of three years experience with personal computers, hardware, and software such as (MS Office, etc…).
  • Working knowledge of telephone and data communications systems.
  • Effective troubleshooting skills.
  • Excellent written and verbal communication skills.
  • Proficient project management skills.
  • Thorough knowledge of network, Internet, intranet, and extranet systems.
  • Working knowledge of web development software and language.
  • Thorough knowledge of applicable networking protocols.    

Why SkyOne is a great place to work

We're in the business of people helping people. While our work is providing banking services to those responsible for transporting America safely through the skies, our mission is providing them and their family members financial peace of mind.

We understand that it's our employees that make us great, and we treat them as our greatest asset, with a comprehensive and competitive compensation and benefits package that include:

  • Health, dental, and vision plans to take care of you and your family's healthcare needs.
  • 401(k) plan to help you plan for retirement.
  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work!
  • Paid holidays so you can celebrate our nation's holidays just as our members would.
  • A wellness program designed to help you develop and maintain a healthy lifestyle, and have fun at it.

We have a strong corporate culture that embodies these core values:

  • Integrity
  • Family
  • Passion
  • Communication
  • Teamwork
  • Empowerment

If you share these values and are looking for a place to build a long-term, meaningful career, we're the right place for you. Please apply online at https://skyone.applicantpro.com/jobs/.

We are proud to be an Equal Opportunity Employer.

Posted 1/2017


Chief Technology Officer - SkyOne Federal Credit Union

We are seeking an experienced Chief Technology Officer to join our team!  This person manages the operations of the Information Technology Division and ensures that the support provided by the e-Commerce, Facilities, Information Technology and Operations Support departments is sufficient to enable the Credit Union to meet its operating and reporting objectives.   

Essential Functions Include:

  • Recommends and develops division short and long-term strategic initiatives to achieve Credit Union goals.
  • Researches, recommends, and implements new programs, systems, and products as they pertain to the division.
  • Manages partnerships with core system provider and technology vendors. 
  • Overseas disaster recovery and business continuity programs.
  • Researches  and recommends solutions to improve and enhance our ecommerce channels and the member online and mobile banking experience
  • Manages the implementation of all online and mobile banking programs, enhancements, modules, third party SSOs and integrations
  • Oversees facilities management and maintenance.
  • Manages VISA Credit, ATM, and VISA Check card program.
  • Manages SkyOne's proprietary ATMs located throughout the country.

Qualifications

  • Bachelor's degree in Business Administration, Economics, or Information Technology preferred.    
  • Excellent understanding of computer mainframe, Internet, and LAN capabilities.
  • Minimum of five years of information technology management experience in a financial institution.
  • Strong strategic planning and organizational skills.
  • Demonstrated leadership and management skills.
  • Well-developed time management skills with the ability to manage multiple priorities.
  • Excellent verbal and written communication skills.

Why SkyOne is a great place to work

We're in the business of people helping people. While our work is providing banking services to those responsible for transporting America safely through the skies, our mission is providing them and their family members financial peace of mind.

We understand that it's our employees that make us great, and we treat them as our greatest asset, with a comprehensive and competitive compensation and benefits package that include:

  • Health, dental, and vision plans to take care of you and your family's healthcare needs.
  • 401(k) plan to help you plan for retirement.
  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work!
  • Paid holidays so you can celebrate our nation's holidays just as our members would.
  • A wellness program designed to help you develop and maintain a healthy lifestyle, and have fun at it.

We have a strong corporate culture that embodies these core values:

  • Integrity
  • Family
  • Passion
  • Communication
  • Teamwork
  • Empowerment

If you share these values and are looking for a place to build a long-term, meaningful career, we're the right place for you. Please apply online at https://skyone.applicantpro.com/jobs/.

We are proud to be an Equal Opportunity Employer.

Posted 1/2017


Internal Auditor - SkyOne Federal Credit Union

We are seeking an experienced Internal Auditor who will be responsible for the overall audit function of the credit union.  This person will continually monitor the credit union to assure compliance with state and federal laws and regulations, and will be responsible for the following:

  • Under general supervision, performs, reviews, and audits operations and various departments of the organization. 
  • Compiles and issues reports detailing conclusions and providing recommendations for improvements.
  • Serves as primary contact or liaison between all external audit firms, and regulatory agencies. 
  • Assumes the Bank Secrecy Act (BSA) role/function for the credit union.
  • Proficient in state and federal guidelines and regulations as they relate to conducting audits, and ensuring compliance throughout the organization.
  • Ability to write audit reports independently for management's review, and approval.
  • Assists the Director of Risk Management as required.    

Qualifications

  • Minimum two to five years experience of related experience in financial institutions.
  • A two year college degree or completion of specialized course, or equal experience.
  • Excellent verbal and written communication skills.
  • Proficient knowledge of the host system and its capabilities.
  • Ability to handle multiple tasks/projects at one time.
  • Must be P.C. proficient and have extensive knowledge of MS Office (Word, Excel).
  • Excellent interpersonal skills required.  A significant level of trust and diplomacy is required. 
  • Detail-oriented, with strong organizational skills.
  • Well-developed time management skills.
  • A high degree of confidentiality.

Why SkyOne is a great place to work

We're in the business of people helping people. While our work is providing banking services to those responsible for transporting America safely through the skies, our mission is providing them and their family members financial peace of mind.

We understand that it's our employees that make us great, and we treat them as our greatest asset, with a comprehensive and competitive compensation and benefits package that include:

  • Health, dental, and vision plans to take care of you and your family's healthcare needs.
  • 401(k) plan to help you plan for retirement.
  • Life insurance to protect your loved ones in case of the unexpected.
  • Employee Assistance Program that provides complimentary and confidential counseling services for a variety of topics, including marital counseling, work-life balance, and more.
  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work!
  • Paid holidays so you can celebrate our nation's holidays just as our members would.
  • A wellness program designed to help you develop and maintain a healthy lifestyle, and have fun at it.

We have a strong corporate culture that embodies these core values:

  • Integrity
  • Family
  • Passion
  • Communication
  • Teamwork
  • Empowerment

If you share these values and are looking for a place to build a long-term, meaningful career, we're the right place for you. Please apply online at https://skyone.applicantpro.com/jobs/.

We are proud to be an Equal Opportunity Employer.

Posted 1/2017


Member Services Representative - SkyOne Federal Credit Union

We are seeking an experienced Member Services Representative to join our team.

This position is responsible for:

  • Assisting in building valued financial relationships with our members by actively recommending and cross-selling credit union products and services that best meets our members' financial needs.
  • Providing outstanding professional service while answering all member inquiries. 
  • Supporting business development efforts by performing outbound telemarketing calls and provides frontline coverage at the branches and call center.

Qualifications

  • Minimum of one-year experience in a financial institution, in either branch banking or a call center.
  • Strong cross-selling and telemarketing skills.
  • Excellent member service and telephone communication skills.
  • Strong knowledge and understanding of financial products and services.
  • Windows, Word, Excel and Internet proficiency.
  • A high degree of confidentiality.

Why SkyOne is a great place to work

We're in the business of people helping people. While our work is providing banking services to those responsible for transporting America safely through the skies, our mission is providing them and their family members financial peace of mind.

We understand that it's our employees that make us great, and we treat them as our greatest asset, with a comprehensive and competitive compensation and benefits package that include:

  • Health, dental, and vision plans to take care of you and your family's healthcare needs.
  • 401(k) plan to help you plan for retirement.
  • Life insurance to protect your loved ones in case of the unexpected.
  • Employee Assistance Program that provides complimentary and confidential counseling services for a variety of topics, including marital counseling, work-life balance, and more.
  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work!
  • Paid holidays so you can celebrate our nation's holidays just as our members would.
  • A wellness program designed to help you develop and maintain a healthy lifestyle, and have fun at it.

We have a strong corporate culture that embodies these core values:

  • Integrity
  • Family
  • Passion
  • Communication
  • Teamwork
  • Empowerment

If you share these values and are looking for a place to build a long-term, meaningful career, we're the right place for you. Please apply online at https://skyone.applicantpro.com/jobs/

We are proud to be an Equal Opportunity Employer.

Posted 1/2017