Credit Union Job Opportunities

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Below is a listing of open credit union job opportunities submitted by NAFCU member credit unions. To include a job opening on this site, please send the description to Chris Anne Sanyer, NAFCU's Director of Membership, at csanyer@nafcu.org. Ms. Sanyer may also be reached by phone at (703) 842-2209.    


Vice President of Lending – Sussex County Federal Credit Union

Sussex County FCU, with assets of $250 million. is seeking an experienced Vice President of Lending. The VP of Lending is responsible for developing, implementing and administering all aspects of direct and indirect consumer, mortgage, and commercial loan programs as well as its lending related compliance, pricing, production, quality, servicing and secondary marketing functions. Also responsible for collection strategies, practices, and results. Develops, recommends, and implements programs, policies, or procedures for the lending function. This position reports directly to the Chief Executive Officer, serves on the executive management team and includes significant interaction with the board of directors, government regulators and other third parties. Please submit resume to hr@sussexcfcu.com. SCFCU has a smoke-free hiring policy.

Date posted 7/14


Collections Coordinator - GEICO Federal Credit Union

GEICO Federal Credit Union is looking for a collections coordinator to collect all late, delinquent and potentially delinquent accounts including consumer loans, credit cards, mortgage loans, charge-off loans and overdrawn accounts. Must have knowledge of state and federal collection laws and regulations. Process court orders including attachments, tax levies and garnishments and ensures compliance with state laws pertaining to these actions. Respond to and ensure compliance of all credit reporting disputes. Post payments and process return deposit items. Travel to regional branches and represent the credit union in court. Identify, recommend and manage the services of law firms and collection agencies. File bankruptcy claims, attend meeting of creditors, negotiate re-affirmations and completes internal bankruptcy procedures. Assist in the evaluation of short sale and foreclosure processes and makes appropriate recommendations. 
Minimum of three years related experience in a financial institution.  High school degree required. Individual must be detail oriented, customer service oriented, have good communications skills, flexible, dependable, and able to work in a fast paced environment. 
Please send resume to marcy.berman@geicofcu.org

Date posted 7/14


Call Center and Member Service Representatives – Washington Gas Light Federal Credit Union  

Washington Gas Light Federal Credit Union, a $91+ million dollar Credit Union located in Springfield, Virginia, is looking for experienced Call Center and Member Service Representatives. These positions will be responsible for providing quality member service which includes answering calls in a Call Center environment, cross-selling credit union products and services and processing and balancing each day’s transactions. Applicants should be able to respond to questions and/or provide information upon request from members in person and over the telephone in a Call Center environment. These positions require the chosen applicants to possess strong verbal, written, interpersonal communication skills and the ability to represent the credit union in a courteous and professional manner.
 
The Credit Union offers an excellent benefits package with above market benefits including medical insurance and a 401K Plan. If you are enthusiastic, reliable and have good people skills, the credit union would like to hear from you.
 
Requirements:
  • High school diploma or equivalent (GED)
  • Minimum twelve months financial institution experience
  • Previous teller, member service, loan processing and call center experience preferred
  • PC proficient including Microsoft Word, Excel, and Powerpoint
  • Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: CRT, PC, fax, copier, telephone, postage machine, etc.
 
 
Contact Information: Sarah E Johnson / email: sjohnson@wglfcu.org

Date posted 7/14


Several Positions - Treasury Department Federal Credit Union 

 

The Treasury Department Federal Credit Union is looking for talented employees to provide exceptional services to our members.  Below are some of the positions available.  For more information or to submit a resume, contact:  

 
Attention: Human Resources Department
Treasury Department Federal Credit Union
PO Box 27301
Washington DC 20038
Email: careers@tdfcu.com
Fax:     (202) 289-0409 - Telephone (202) 289-1950 extension 1804
 
Manager – Technology Department
Information technology professional, hands-on fully engaged, capable of direct action and/or managing the process to achieve effective results. Lead efforts to maximize the effective use and management of information technology to increase our ability to serve our members. Directs, develops and manages IT plans, schedules, and programs for data processing, network communications, business operations, disaster recovery, computer services and management information systems, according to established goals and objectives. Coordinating organizational compliance with Third Party Vendor Policy and managing all Technology Department vendor relationships.
Experience and Education
Master's degree desired, with a minimum of 5 years of relevant experience working in a financial institution (credit union experience preferred).  Minimum requirement: Bachelor's degree with a minimum of 7 years financial institution experience, including 5 years of staff management experience. 
 
Loan Servicing Representative – Lending Services
Obtain approved loan applications from underwriter; ensure approval is in accordance with written policies, procedures and underwriting guidelines; effectively communicate approved loan decisions to members; provide detailed explanation of product features, review terms and conditions; obtain signed documents, book and disburse loans.  Maintain quality records of status of numerous approved loans in various stages of documentation.  Effective at handling multiple applications; organized and relentless in pursuit of completed documentation in order to book loans, with a strong desire to provide member satisfaction.Provide administration and guidance of Collateral Protect Protection, GAP insurance, and title tracking.  Work closely with Manager of Lending Services.
Experience and Education
Associate Degree (preferred), Bachelor’s Degree (preferred).  Minimum requirement – three years of customer/member service experience in a financial institution.
 
Junior Loan Servicing Representative - Lending Services
Primarily responsible for day to day processing of collateral protection transactions, processing titles to perfect liens, and processing disability and life insurance payments.  Handle member inquiries related to loan payments and other loan related questions.  Provide back-up to Loan Servicing Representative and works closely with the Loan Servicing Representative.
Experience and Education
Associate Degree (desired).  Minimum requirement – two years of relevant customer/member service experience.
 
Member Service Representatives/Teller – Branch Services
Process members and potential members financial transactions; explain products and services; acquire new account holders, loan applications and resolve member concerns at the first point of contact.  Identify member’s financial needs and cross-sell products and services to meet those needs.
Experience and Education
Associate Degree (desired) with one year of relevant work experience required.  Bachelor’s Degree (preferred) with no experience required.  Minimum requirement – two years of relevant work experience. 
 
Electronic Payments Processor – Support Services
Download daily ACH files from Federal Reserve Bank within required service and compliance standards.  Generate exceptions reports, review and analyzes the daily Non-Sufficient Funds (NSF) return file for both share drafts and ACH transactions posted against members accounts in an NSF status.  Determine pay, pay and charge, or no pay status of NSF items.  Balances the return file and transmits the returns file electronically within the regulatory deadlines.  Process and approve incoming wires and outgoing Domestic and International wire transactions accurately and in a timely manner ensuring OFAC and data verification is completed. Provide back-up for plastic card maintenance and support.  Assists in other operations functions as needed. 
Experience and Education
Requires strong working knowledge of Federal Reserve regulations and NACHA guidelines; knowledge of wire transfer systems, processes, security and regulations; and general knowledge of accounting. Associate Degree (desired), Bachelor’s Degree (preferred).  Minimum requirement – two years relevant work experience. 

Date posted 7/14


Client Program Manager – Vendor Management,  Affinion Group – Franklin, TN. 

 

JOB DESCRIPTION
The Client Program Manager will report to the sales and client services organization and work across all Affinion Benefits Group departments to build a strategy ,infrastructure and ongoing management of our due diligence/vendor management approach with clients.  This will include communication of Affinion policies, processes, regulatory updates and data as it relates to client vendor management.  This person will work closely with all organizations to drive initiatives and projects that assist our sales and client services team in working with our clients and their due diligence processes.

Key Responsibilities

  • Drive key initiatives forward that support the ABG business goals while keeping a focus to client management and their vendor management requests.
  • Act as an internal Center of Excellence for key Affinion/Affinion Benefits Group processes, adherence to regulatory and compliance challenges and overall vendor management processes.  Participate in client calls as needed to walk through these processes.
  • Provide internal leadership and external presence required to ensure that Affinion consistently meets and exceeds client expectations
  • Work closely with creative, legal, Insurance carriers and client services to proactively build compliant and effective sales tools and presentations.
  • Share best practices across clients to ensure effective communication and management of vendor adherence and compliance requirements
  • Communicate & Collaborate with internal legal and compliance teams to build  to create white papers, small seminars and ongoing communications for our brokers and clients on the regulatory and compliance trends in the industry
  • Create and distribute internal reports to teams and management on our client audit schedule and key trends
  • Manage the flow and information for client audit requests 
  • Build a repository of Affinion/ABG process flows and procedures for consistent and effective communication to clients
  • Identify regulatory and compliance trends across clients and the industry and work across internal teams to implement new processes or documents to align to these trends.
 
Qualifications:
  • Senior level position who can manage efforts across teams
  • 5-7 years of bank, credit union or insurance compliance/regulatory experience 
  • Strong communication (both verbal and written) and collaboration skills with the ability to communicate at different levels of the organization
  • Leadership and project management skills to facilitate large scale projects and communications
  • Ability to manage, implement and deliver client/regulatory projects on time
  • Marketing and/or sales knowledge preferred
  • Ability to work in a team based environment
  • Experience building and maintaining relationships across functional teams
  • Data driven and detail oriented approach
  • Strong personal initiative
 
To apply, please go to Affinion Group’s Career section and click on the Search Openings section:  https://sjobs.brassring.com/TGWebHost/home.aspx?partnerid=26027&siteid=5343

Date posted 7/14


Vice President Human Resources - CME Federal Credit Union

CME Federal Credit Union, a $228 million financial institution, seeks a full time, exempt Vice President of Human Resources. Position implements HR and training initiatives; manages the recruiting process/candidate selection; proactively diagnoses current and future talent and training needs; drives and monitors the effectiveness of  performance management and staff development; provides guidance in employee relations; manages all benefits and payroll related items.  
Candidate must have at least five years experience in business or HR, Bachelor’s degree in HR or related field, SPHR certification, and high level interpersonal skills.  Master’s degree and financial institution experience preferred.  Pay is commensurate with education, background, experience.
 
Position offers a unique professional environment and a variety of benefits including health, dental, vision and more! In addition, CME offers an attractive 401(k) plan. Send a resume and cover letter via email to employment@cmefcu.org or via mail to CME Federal Credit Union, Attn: HR Manager, 365 S. Fourth Street, Columbus, OH 43215.  No agencies please. CME Federal Credit Union is an equal opportunity employer.  

Date posted 6/14

 


Marketing Director - Parsons Federal Credit Union 

Pasadena, California

Bring Your Full Talents to Work Every Day

Parsons Federal Credit Union
For 36 years Parsons Federal Credit Union (PFCU) has served the financial needs of Parsons Corporation employees and their family members. Today we proudly serve more than 8,000 members worldwide and our field of membership has grown to include Perot Employees at Parsons locations and WorleyParsons USA employees. PFCU always has been, and always will be, financially safe and sound. We achieve this through prudent investments and operational integrity.
 
Parsons
Founded in 1944, Parsons is an engineering, construction, technical, and management services firm with revenues of $3 billion in 2013; it is 100% owned by the Employee Stock Ownership Trust. We conquer the toughest logistical challenges and deliver design/design-build, program/construction management, professional services, and innovative alternative delivery solutions to private industrial customers worldwide—as well as to federal, regional, and local government agencies. Parsons is a leader in many diversified markets with a focus on transportation, environmental/infrastructure, defense/security, and resources. Currently, more than 15,000 Parsons’ employees are engaged in more than 3,000 projects in 50 states and 28 countries. Collectively, our dedicated workers speak more that 80 languages and hold more than 10,800 college degrees and professional registrations. Parsons' employees continue to go anywhere in the world, meet every technical and management challenge, and persevere until the job is done.  
 
Need
Parsons is seeking a Marketing Director for PFCU who will be based in Pasadena, California.  Under the direction of the President of the credit union, this key team member will be responsible for the credit union’s marketing plan and business development. The successful candidate will develop a strategic marketing plan, prepare, implement & supervise the budget for the department that is consistent with the overall strategic plan for the credit union, design, develop & implement marketing programs and then track and evaluate results of the marketing activities.  
 
We have recently acquired new companies with different employee demographics and are in the process of implementing improved internal communication tools.  Our new Marketing Director will have the opportunity to review these demographics, develop appropriate marketing campaigns, and recommend new services.  As we launch or new internal Social Media platform, the Marketing Director will be able to take advantage of this tool to promote PFCU.
 
The successful candidate will travel to Parsons locations nationwide to build relationships with the Talent Management departments and promote the credit union.
 
Requirements
  • At least 2 years of experience in the Marketing Department of a Credit Union with a distributed membership or a marketing company specializing in serving Credit Unions is required.  
  • Knowledgeable about new media marketing techniques. 
  • 4-year degree in Marketing, or related field (or equivalent) and 3-5 years of related marketing work experience.   
 
Parsons offers an ethical, challenging, diverse, rewarding and fun work experience where enthusiastic, responsible people use their energy, talent and dedication to make a difference in the world. 
 
We provide career growth and development, a competitive compensation and benefits package which includes medical, dental, vision, and life insurance; tuition reimbursement program; credit union membership; Employee Stock Ownership Plan and a 401(k) plan. Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace.  M/W/D/V.
 
To apply, please visit www.parsonsjobs.com

Date Posted 6/14


Several Positions – Andrews Federal Credit Union

 

Chief Lending Officer   
The Chief Lending Officer (CLO) reports directly to the President/CEO and is responsible for developing, implementing and administering all aspects of Andrews Federal Credit Union’s (CU) direct and indirect consumer, mortgage, commercial and education loan programs as well as its lending related compliance, pricing, production, servicing and secondary marketing functions. The CLO develops and executes the credit union’s level lending strategies; directs the processing, underwriting, funding, servicing and secondary marketing of all lending products; develops and administers the credit union’s loan participation program. Also responsible for collection strategies, practices, and results for the CU.
In addition, maintains continued appraisal of general economic conditions. Anticipates changes as they may impact areas of responsibility and the CU overall. Develops, recommends, and implements programs, policies, or procedures commensurate with the situation in order to best utilize the lending function for the CU.
This position directs the CU's loan-to-asset ratio to ensure the improvement of this ratio over the short term, and maintaining a strong ratio over the long term.
Requires seven to ten years similar or related experience with senior management of a financial institution and experience in managing a business, mortgage, and consumer loan portfolio and collections. Extensive involvement within the CU industry is highly desirable. Educational requirement:
Equivalent to a college degree (BS or BA in a relevant field). Master’s degree preferred
Join our team! Apply online: www.andrewsfcu.org
 
FT and PT Tellers

Assist members in performing various business transactions to include processing deposits and withdrawals, loan payments, money orders, and various other transactions. Provide members with account information and responds to member inquiries.

One year of teller experience or cash handling experience which would have included balancing responsibilities. Prior sales experience is preferred. One year of general office experience. Knowledge of various equipment, including calculator, computer terminal and word processing systems. Excellent interpersonal, verbal and written communication skills. 
Join our team! Apply online: www.andrewsfcu.org
 
Telephone Sales and Service Representative
Respond to inbound calls from members. Assess service and resolve members’ needs. Perform transactions by phone. Promote products and services appropriate to the members’ needs. Assist members with consumer loan products and intake loan applications by phone.
Highly effective customer service and sales skills. Must possess excellent computer navigation skills and a working knowledge of MS Office Word, Outlook, and Excel. Must exhibit excellent organization skills and attention to detail. Excellent written, verbal and interpersonal communication skills are a must.
Join our team! Apply online: www.andrewsfcu.org
 
PT Financial Services Representative Springfield VA
The Financial Service Representative position is responsible for the tactical initiatives as they relate to building member primary relationships, providing world-class service and achieving branch goals. Continually improve financial center and operational performance while remaining committed to the credit union’s core values. Promote and build positive relationships with members and provide solutions to their financial needs. Build positive relationships with other lines of business by interacting with other business units. Demonstrate effective communication with all internal and external business partners, including the retail partner, while effectively communicating upwards and across the organization. Provide solutions to member problems, complaints and dissatisfaction. Apply approved processes to ensure branch security is in alignment with credit union policies and in compliance with state and federal regulations.
Minimum of year cash handling and balancing experience; or one year of, customer service experience which would have included sales responsibility in a goal and/or commission-based environment within the past three years.
Must be available to work Monday- Sunday for 20-30 hours per week.
Join our team! Apply online: www.andrewsfcu.org
 
Date posted 6/14

IT Manager – First Financial Federal Credit Union  

Wall, New Jersey (Relocation assistance not available)

The IT Manager's role is to help plan and coordinate the day-to-day activities of the Department. The Manager will oversee the IT Department staff activities, ensure all internal data processing and procedures are followed, and that staff are meeting daily, weekly and monthly goals.  The Manager position will report to VP of IT and work closely with Executives to identify, recommend, develop, implement, and support technology solutions for all aspects of the organization.

Responsibilities:
  • Host systems maintenance (Datasafe USERS)
  • Administration of desktop, servers and network
  • Help define and implement IT policies, procedures, and best practices.
 Qualifications: 
  • Seeking certifications:  MCSE Windows Server 2003/2008, MCSE – Security MCSA – Security
  • Bachelor degree preferred
  • Minimum 3 years of experience in deploying, monitoring, maintaining, developing, upgrading, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals. 
  • Previous experience in managing financial industry IT infrastructure helpful 
  • Keywords: Networking, Active Directory, MS Exchange, Programming, Antivirus, patch management, Datasafe USERS, SQL Database Administrator, user support, helpdesk management, project management, business continuity, VOIP communications.  
 
As a First Financial employee, you'll enjoy a challenging work environment.  We offer a great benefit package including Medical, Dental, Rx, Vision, Life Ins. and Retirement Plan. Please visit our website at:  http://www.firstffcu.com/
 
Qualified Candidates may email resume to Helga Britton at:  hbritton@firstffcu.com/.  Please put “IT-NAFCU" in the subject line.  Include salary history and/or requirements.

Date posted 6/14


FULL TIME BRANCH FLOATER – Prince George’s Community Federal Credit Union 

Under general supervision, but following established policies and procedures, provides a variety of member service functions, such as processing savings account, checking account, and loan transactions; cashing checks, and so forth.  Is responsible for providing quality member service, cross-selling the Credit Union's services, and balancing each day’s transaction and verifying cash totals.  Responds to questions and/or provides information upon request from members (internal and external).  Processes requests/transactions, as appropriate.  Assists members and potential members in understanding and utilizing the Credit Union's products and services.  
This position also requires knowledge, skills, and abilities to be a Member Service Representative on an as-needed basis.  
 
Work a minimum 40 hours per week (Monday thru Friday) and 2 Saturdays per month
Full-time benefits (health, dental, vision) offered 
 
Job Summary/Qualifications: 
  • Requires High School Diploma or equivalent (GED). 
  • Minimum of six to twelve months of teller and/or member service in a credit union or retail environment is preferred. 
  • Requires sales excellence.   
  • Requires strong written, interpersonal and verbal communication skills. 
  • Ability to function with minimal supervision.   
  • Data entry skills required
  • Requires basic knowledge of Microsoft Word and Excel. 
  • Excellent math ability and attention to detail.
 
For more information, contact Christina Clark at 301.627.2666 ext 1012 or via email at cclark@princegeorgescfcu.org  

Date posted 6/14 


FULL TIME TELLER - Prince George’s Community Federal Credit Union  

Under general supervision, but following established policies and procedures, provides a variety of member service functions, such as processing savings account, checking account, and loan transactions; cashing checks, and so forth.  Is responsible for providing quality member service, cross-selling the Credit Union's services, and balancing each day’s transaction and verifying cash totals.  Responds to questions and/or provides information upon request from members (internal and external).  Processes requests/transactions, as appropriate.  Assists members and potential members in understanding and utilizing the Credit Union's products and services.  

Work a minimum 40 hours per week (Monday thru Friday) and 2 Saturdays per month
Full-time benefits (health, dental, vision) offered
 
Job Summary/Qualifications:
  • Requires High School Diploma or equivalent (GED). 
  • Minimum of six to twelve months of teller and/or member service in a credit union or retail environment is preferred. 
  • Requires sales excellence.   
  • Requires strong written, interpersonal and verbal communication skills. 
  • Ability to function with minimal supervision.   
  • Data entry skills required
  • Requires basic knowledge of Microsoft Word and Excel. 
  • Excellent math ability and attention to detail.  
 
For more information, contact Christina Clark at 301.627.2666 ext 1012 or via email at cclark@princegeorgescfcu.org

Date posted 6/14


Part time Teller – DVA Federal Credit Union

 
DVA Federal Credit Union, Philadelphia, PA is seeking a highly motivated customer service oriented candidate for a part-time Teller/MSR position.  
 
Responsibilities: processing member’s financial transactions in an accurate, timely and professional manner; informing members about DVA FCU products and services.  
 
Requirements: High School diploma or general education degree (GED), good oral and written communication skills, detail oriented and basic computer skills.  Prior cash handling experience is preferred.  Email resumes to greynolds@dvafcu.org or fax to 202-737-2992

Date posted 6/14

 


Collection Manager: - Sussex County Federal Credit Union 

Sussex County FCU with assets of $250 million is seeking an experienced Collection Manager. 

Responsibilities:
Direct, supervise and coordinate the day to day operations of the Collections Department to minimize the delinquency levels of loans and credit cards and maximize the charge-off recovery in compliance with state and federal regulations and Sussex County Federal Credit Union policies and procedures. Performs all the duties of a Collector including delinquent loans, legal actions, bankruptcies, repossessions and foreclosures; interfacing with attorneys; and monitoring the work and workload of staff. 

Basic Qualifications:
  • The Collections Manager is expected to maintain a collection program and processes that result in acceptable charge-off and delinquency ratios, as well as limited errors. 
  • Loss mitigation and collections practice standards are determined from time to time to reflect current market conditions.
  • Strong verbal, written communication skills, organization and attention to detail required.
  • Proficient use of personal computers including Microsoft Office (Word, Excel and Outlook) required.
  • Periodic lifting of up to thirty-five pounds will be occasionally required.
  • Bending, squatting, twisting, kneeling, and reaching above and below shoulder level may be occasionally required.    
 
Preferred Skills/Experience:
  • Bachelor's degree (B. A.) from four-year college or university; plus three to five years’ related experience at a financial institution; or equivalent combination of education, training and experience. 
  • Technically savvy and experience managing a team and vendors preferred. 
  • Knowledge of bankruptcy, repossession and foreclosure required.
  • Thorough knowledge of SCFCU’s products and service.   
 
Please send resume to hr@sussexcfcu.com. SCFCU has a smoke-free hiring policy.

Date posted 6/14


Vice President of Retail Delivery - Sussex County Federal Credit Union  

Sussex County FCU with assets of $250 million is seeking an experienced Vice President of Retail Delivery. 

Responsibilities
The VP of Retail Delivery is responsible for ensuring consistently excellent member service in all retail delivery channels. This individual will oversee the administration and efficient operation of managing full service branches including operations, product sales, member service, and security and safety in accordance with the Credit Union's objectives. Ensures consistent policy adherence; compliance with regulations; and procedural execution. Monitors member service results, and leads member service escalations to successful outcomes.  Provides strong leadership, training and supervision to member service staff; delegate’s day to day operations to subordinate managers and other branch team members; leads talent recruiting and staff development. 

Preferred Experience:

  • Bachelor’s degree from four-year college or university; degree in business administration or related field preferred; and five to ten years of similar or related management experience. 
  • A minimum of five years in branch operation oversight is strongly desired. 
  • Eight to ten years of experience in operational management with a financial institution with increasing responsibilities for multi-faceted direction and planning.
  • Strong knowledge of core processing system- Episys experience preferred.
  • Thorough knowledge of regulatory, policy and compliance issues. 
  • Thorough knowledge of human resources issues, including performance management and progressive discipline.
  • Embraces modern technology and is willing to learn/adapt business practices towards that technology while maintaining high standards of customer service.    
 
Please send resume to hr@sussexcfcu.com. SCFCU has a smoke-free hiring policy.

Date posted 6/14


Vice President of Human Resources – Congressional Federal Credit Union  

Congressional Federal Credit Union, headquartered in Oakton, VA, seeks to hire a Vice President of Human Resources. Congressional Federal provides financial services to the House of Representatives and Capitol Hill. Our Credit Union is growing in remarkable ways, many new career opportunities abound as we drive toward our goal of being the best financial services provider in the D.C. area. With energetic, inspiring new leadership, a historically consistent membership base, and a legacy of helping our community one member at a time, our engaging culture encourages our employees to connect with each other to deliver exceptional service so we can enrich the lives of our members. Together we can make a difference!
 
Position Summary: The Vice President of Human Resources oversees all of the people functions and provides the direction necessary to align them with business needs, organizational philosophy, policies and practices, and ethical and compliant practices and regulations. The VP provides strategic human resource guidance and planning to attract, reward, develop, manage and retain the best talent available; and develops and manages a fiscally-responsible department budget that provides resources and programs to meet business needs.
 
Responsibilities:
Contribute to the development of the organization’s overall strategies and plans, providing a talent management perspective. Translate strategic and tactical business plans into high-impact HR plans and programs that align with business needs and promote compliance and risk mitigation. Develop a full life-cycle talent acquisition and retention strategy. Provide direction to the recruiting function and lead recruitment for executive positions. Provide guidance and training to management on organizational communication, organizational effectiveness, organization development, employee rewards, employee relations, performance management, change management and leadership development. Direct, mentor, and coach HR and training staff, and provide tactical, hands-on HR support as necessary for the effective and timely delivery of HR services and programs. Provide strategic direction with regard to and ensure cost effective, compliant benefits programs that meet employee needs. Oversee benefits and salary administration, payroll, and time reporting and tracking. Develop engagement programs including employee rewards, training, recognition, and communications. Oversee Credit Union sponsored employee service, award, communication, and social activities.
 
Requirements:
15+ years of increasingly responsibility HR experience, preferably in financial services organizations with 100-200 employees, including 5 years in a senior management position, and experience participating on an executive management team. Also required are a college degree and SPHR or other relevant certification, or advanced degree; ability to work and relate professionally and effectively at an executive level with members of the Board of Directors and executives; superior oral and written communication skills; and skill persuading, motivating, mediating, resolving disputes, and negotiating. Significant experience managing employee benefits including pension plans, employee rewards, employee development, employee relations, recruitment, training, payroll, organizational effectiveness and change management programs is required.
 
Congressional Federal Credit Union is an equal opportunity employer. Our employment decisions are based on merit, qualifications, and abilities, and we do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. Congressional Federal will make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in an undue hardship. 
 
Qualified candidates please apply to http://www.congressionalfcu.org/careers.html.

Date posted 6/14


Business Development Officer - Allied Healthcare Federal Credit Union - CA  

Allied Healthcare FCU ($66M) located in Long Beach, CA, is conducting a search for a Business Development Officer. This is an exceptional opportunity to work for a financially strong and growing healthcare credit union located in the South Bay area. The Business Development Officer will report to the SVP/COO and will be responsible for increasing new member penetration and of current SEGs with a focus on lending. The BDO is a highly motivated team player, organized, and self-starter with excellent interpersonal and communication skills. Requirements include extensive credit union sales experience with successful results and experience with consumer and mortgage lending. Experience in with medical and healthcare is a plus.
 
For immediate consideration email resume and salary requirements to HR@AHFCU.org, or FAX to (562) 933-0921.

Date posted 6/14


Member Relationship Advisor – Arlington Community Federal Credit Union 

Arlington Community Federal Credit Union (ACFCU), a $200 million dollar credit union located in Arlington, Virginia, has an immediate opening for a Member Relationship Advisor to join our Ballston Branch center team that focus on consistently exceeding member expectations in sales and service.
 
This highly public contact position requires an ability to communicate effectively with prospective and current members and to represent the Credit Union in a positive, upbeat, patient and professional manner. The Member Relationship Advisor is responsible for promoting and explaining Credit Union products and services. They will interview and initiate processing for all new memberships and new product sales. They will provide remarkable member service establishing and maintaining a personal financial relationship with the members. They will support the Credit Union business model by presenting the service/sales experience in an knowledgeable and confident manner. 
ESSENTIAL FUNCTIONS
  • Interviews members and initiates processing for all new memberships and new product sales.
  • Ensures deposit agreements and related documents are complete and accurate according to policy and requirements set out in regulation.
  • Coordinate the Opening Act process and perform all tasks associated with online membership/deposit accounts. 
  • Generate monthly Opening Act performance reports, track trends, and look for areas of improvement. Share reports and ideas with management. 
  • Establishes and maintains a financial advisory relationship with members by conducting follow-up telephone calls and maintaining a running Contact Calendar for scheduling future member conversations. 
  • Seeks opportunities to initiate and increase deposits and related products and services, strengthening the member relationship and consistently refers members to Credit Union investment, insurance and mortgage partners. Utilizes credit report data to identify opportunities to cross sell services and products that fulfill member needs. Makes outbound calls to solicit additional sales from “mined” credit reports.
  • Process a variety of financial transactions for members including the closing of accounts, issuing checks, processing deposits and withdrawals from accounts.
  • Respond to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
 
EDUCATION AND SKILL EXPERIENCE
The successful candidate must possess a minimum high school diploma and 1-3 years of related experience.  Proficiency in the use of personal computers and related electronic processing equipment; strong working knowledge of spreadsheet, database, and word processing applications (Microsoft Excel and Word preferred). Excellent communication skills, phone demeanor and etiquette are required. Additional specialized or technical training is desired. The ideal candidate must be energetic, personally driven to achieve sales goals, and focused on providing REMARKABLE member service.
 
**Symitar experience is a plus. 
 
This is a full-time position and the candidates must be able to work between the hours of 8:00am and 6:00pm Monday - Friday, and work every Saturday morning.

Date posted 6/14


 

Comptroller – Energy Federal Credit Union

$100M full service credit union located in Rockville Maryland seeks an experienced financial officer for its Comptroller position. Responsibilities include budgeting, strategic planning, cost analysis and management, investment planning and responsible for the management of the accounting department. Individual must be familiar with general ledger postings and reconciliations as well as handling of full payroll cycles and associated journal entries and reporting. Profitstar ALM software knowledge preferred, Qualified candidates will have a bachelor’s degree in accounting or finance combined with a minimum of 5 years experience with a credit union.  Must have knowledge of NCUA call reports, month end closings and detailed financial reporting. Strong written and verbal skills required along with proficiency with Microsoft software applications. Competitive salary commensurate with experience, 401(k) retirement program, and health benefits with generous leave policy. Qualified candidates please submit resume to: jottoviani@energyfcu.org

Date posted 5/14


Training Specialist – Arlington Community Federal Credit Union  

Arlington Community Federal Credit Union (ACFCU), a $200 million dollar credit union located in Arlington, VA, has an immediate opening for a full-time Training Specialist. The Training Specialist will be responsible for assisting with building and promoting a culture of REMARKABLE service through ongoing staff and leadership development, establishing continuous blending learning processes and enhancing the culture of performance at the Credit Union. 
 
Duties will include:
  • Facilitate technical and soft skills training 
  • Assist in analyzing and evaluating Credit Union policy and training gaps on an on-going basis to keep training
  • current and effective 
  • Assist in selecting appropriate instructional procedures or methods such as individual training, group
  • instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based
  • training 
  • Create / update course content, designing presentations and creating job manuals, job aids and other materials to ensure trainees effectively learn the material. Also, monitor version control and updates training content as appropriate. 
  • Work collaboratively with key shareholders to distill key training points for inclusion in training materials 
  • Perform training administration functions, such as managing course enrollment, marketing, surveys, schedules, printing materials, track results, compile evaluation and assessment results report for monthly manager report and etc. 
  • Manage learning management system by imputing instructor led training, managing grade book and attendees, managing annual required learning, creating reports for the management team, and managing users.  
  • Help manage staff communication by preparing and sending information to staff about changes, updates, or new products, services, processes, or campaigns.  
  • Support development and deployment of compliance training Company-wide 
  • Perform other duties as assigned. 
 
Required Skills:
  • Associate degree with focus on Training and/or Organizational Development OR at least 2 years of exempt level experience in designing and delivering employee development programs. 
  • Effective facilitation and communication skills with the ability to effectively elicit / provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills 
  • Strong written and oral communication skills 
  • Must be proactive and self-managed with a desire to continuously improve current training programs; works with minimal supervision 
  • Strong self-organization skills with emphasis on self-initiation and follow-through 
  • Versatile and flexible based on the schedules and special needs of the trainees 
  • Perceptive in knowing which training methods are working and which ones are not based on the results of the trainees as they are tested and/or when they complete training 
  • Demonstrate ability to create / demonstrate system user scenarios to ensure training content is accurate and reflective of business processes 
  • Must continually be a team player and demonstrate positive interpersonal/communication skills with all levels within the organization 
  • Ability to organize and manage time effectively; excellent prioritization and organization skills, especially the ability to manage multiple projects and schedules 
  • Work independently and interdependently 
  • Ability to adapt to rapidly changing priorities and subject matter   
 
 
 
Date posted 5/14

 Bilingual Consumer Lending Representative – Arlington Community Federal Credit Union 

 
Arlington Community Federal Credit Union (ACFCU), a $200 million dollar credit union located in Arlington, Virginia, has an immediate opening for a Bilingual Consumer Lending Representative to join our Lending Call Center team that focus on consistently exceeding member expectations in sales and service.
The Lending Representative serves our members and prospective members as the primary selling agent for Credit Union consumer loan products and services, which includes personal and auto loans, credit cards, and lines of credit.  The ideal candidate must be energetic, personally driven to achieve sales goals, and focused on providing REMARKABLE member service. 

ESSENTIAL FUNCTIONS

  • Interviewing members in order to compile critical information regarding loan needs, earnings and financial condition to determine credit worthiness and processing requests for consumer and real estate loans via phone, online, and in branch. 
  • Preparing and reviewing all loan documentation for completeness, accuracy and compliance and BSA and other regulatory requirements and Credit Union policy and procedure.
  • Analyzing and determining the credit worthiness of members applying for credit and providing credit guidance as appropriate.
  • Contacting members to explain loan decisions, including denials, approvals, and counteroffers. 
  • Discussing, as appropriate, loan alternatives, credit criteria, interest rates, and loan documentation. 
  • Collecting and preparing documentation needed to fund and disburse loans.
  • Establishing and maintaining a financial advisory relationship with members by conducting follow up telephone calls. 
  • Maintaining expert level sales knowledge of all ACFCU products and services in order to identify cross-sell opportunities and offer appropriate products and services to members. 
  • Analyzing potential lending opportunities involved in each member’s situation to further assist members in acquiring the right products and services for their needs/wants and to meet individual and Credit Union sales goals. 
  • Cross-selling loan ancillary products and refer members to Credit Union mortgage, investment, and insurance partners.
  • Working as liaison with indirect dealers and indirect loans. 
 
REQUIRED EXPERIENCE AND SKILLS
  • Bilingual Spanish required.
  • 2-5 years of consumer lending experience. 
  • Understanding of consumer loan products, policies, and underwriting guidelines. 
  • Prior experience reading and interpreting credit reports.
  • Strong service and sales background.
  • Excellent communication skills, phone demeanor and etiquette. 
  • Proficiency in the use of personal computers and related electronic processing equipment.  
  • Proficiency in Microsoft Excel and Microsoft Word, or comparable spreadsheet and word processing applications. 
  • Must be able to work M-F between the hours of 8:00AM and 6:00PM and alternating Saturday mornings.
 
PREFERRED EXPERIENCE AND SKILLS
  • Prior experience using Symitar.
  • Additional specialized or technical training in sales and lending.
 

 

Fraud Analyst – MIDFLORIDA Credit Union  

 
At MIDFLORIDA Credit Union, we are proud to be defined by the excellent service and convenience offered to our membership. We recognize that this image is uniquely tied to recruiting and maintaining well-qualified, service-oriented employees. MIDFLORIDA is currently seeking a qualified and service-oriented Fraud Analyst in Lakeland, Florida.
The Fraud Analyst identifies and analyzes the credit card fraud cases and card holder information. Communicates with merchants and cardholders to ensure their account safety and prevent loss. Investigates and analyzes the causes, methods and process of fraud activities and generates credit card fraud prevention and analysis reports.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
  • Manage fraud cases through Verafin fraud software.
  • Complete moderately complex research and analysis of account activity to assess levels of risk and fraud type.
  • Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently. 
  • Analyze transaction patterns and respond quickly to high-risk situations.
  • Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss.
  • Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls.
  • Process Lost/Stolen account calls.
  • Maintain daily and monthly performance standards, including those pertaining to quality and quantity.
  • Prompt, friendly and accurate service to internal and external customers.
  • Attend meetings and training sessions as requested or required.
  • Perform other duties as assigned by management.  
 
Qualifications: 
  • Microsoft Office Suite experience of at least intermediate required- knowledge of pivot tables, charts, access queries required
  • Prefer Bachelor’s degree in related field or experience of at least 2 years in the field or in a related area 
  • Prefer Business Objects and cView Crystal Reports Viewer 
  • Prefer Verafin and Client Workstation automated software experience 
  • Since our founding in 1954 MIDFLORIDA has grown to include 38 branches, nearly 700 employees and more than $2 billion in assets. Presently, we are servicing 200,000 members in the Central Florida area with products and services that rival any local bank, while maintaining the Credit Union philosophy of excellent personal attention.  Learn more at www.midflorida.com.  
 
MIDFLORIDA is pleased to offer generous pay and benefits programs with include affordable Health/Life/Dental coverage, Annual Performance Based Pay Increases, Annual Bonus, Matching 401(k) Contributions, Defined Benefit Plan, Paid Holidays and Vacation, and Tuition Assistance. 
 
Learn more about MIDFLORIDA and complete an online application by visiting https://www.vscyberhosting2.com/midflorida/

Date posted 5/14 


 

Card Services Manager – AllSouth Federal Credit Union  

 
Join an industry leader! AllSouth Federal Credit Union is searching for a Card Services Manager to join our team. The Card Services Manager will be responsible for organizing, planning, directing, and controlling all activities and work flow related to plastic card services. 
 
Primary responsibilities
  • Demonstrates expert knowledge/proficiency related to plastic card services and ATM products and processes;
  • Ensures that card services functions are completed in accordance with established Credit Union policies, procedures, standards, and government regulations (including BSA requirements) and integrates changes into current practices;
  • Maintains a general working knowledge of card network and associate rules and regulations; 
  • Ensures compliance and implementation of operational changes as directed by various vendors, third party processors, regulatory agencies, Visa, and STAR;
  • Opens new plastic card accounts, orders plastic cards, processes unauthorized transactions, monitors negative accounts due to plastic card transactions, closes abusive card accounts, processes returned cards, performs card mailing file maintenance, and updates pin offsets;
  • Balances provisional credits, charged off accounts, etc. to the general ledger account, and balances OSI transactions against the network to determine debits, credits, reversals, and chargebacks; 
  • Ensures that dispute and fraud processing activities are completed timely and in compliance with applicable rules and regulations;
  • Compiles, analyzes, and reports data pertaining to income and expenses generated from card products, dispute and fraud losses, etc; 
  • Assists supervisor in developing short-term and long-term goals and plans for area and conducts research for new products and services as directed;
  • Conducts periodic reviews of existing card services policies and procedures to ensure maximum efficiency and service delivery and makes recommendations for improvement as needed. Seeks better methods to accomplish goals;
  • Develops and maintains card services business continuity plan;
  • Provides assistance with complex card services functions/transactions and problem resolution;
  • Provides leadership through effective communication and informing employees of legal/policy/procedure changes;
  • Develops appropriate training programs and cross-trains other employees on card services functions.
 
Qualifications:
  • At least five (5) years of credit or debit card operational experience in a financial institution; 
  • Associates degree in Finance, Business, or related field or an equivalent combination of education, training, and experience;
  • Problem solving, analytical, and negotiating abilities;
  • Strong written and oral communication skills;
  • Simultaneously manage and coordinate projects and tasks with multiple individuals;
  • Well organized, attentive to detail, and deadline-oriented; and
  • Strong customer service orientation.  
 
AllSouth Federal Credit Union offers an awesome benefits package that includes the following:
  • Medical, dental & vision insurance;
  • Company paid life insurance;
  • Company paid short-term disability insurance;
  • Company paid long-term disability insurance;
  • Medical and Dependent Care Flexible Spending Accounts;
  • Paid time off;
  • Paid holidays;
  • 401(k) plan;
  • Company funded Defined Benefit Pension Plan;
  • Wellness Program;
  • and much more.  
 
Visit our Careers page at www.allsouth.org for more information!  
 
All candidates must consent to pre-employment inquiries, including criminal background and consumer investigations, as well as pre-employment drug screening. Thank you for your interest in employment with AllSouth Federal Credit Union!  

Date posted 4/14


Bilingual Consumer Lending Representative  -Arlington Community Federal Credit Union 

 
Arlington Community Federal Credit Union (ACFCU), a $200 million dollar credit union located in Arlington, Virginia, has an immediate opening for a Bilingual Consumer Lending Representative to join our Lending Call Center team that focus on consistently exceeding member expectations in sales and service.

The Lending Representative serves our members and prospective members as the primary selling agent for Credit Union consumer loan products and services, which includes personal and auto loans, credit cards, and lines of credit. The ideal candidate must be energetic, personally driven to achieve sales goals, and focused on providing REMARKABLE member service. 

ESSENTIAL FUNCTIONS
  • Interviewing members in order to compile critical information regarding loan needs, earnings and financial condition to determine credit worthiness and processing requests for consumer and real estate loans via phone, online, and in branch. 
  • Preparing and reviewing all loan documentation for completeness, accuracy and compliance and BSA and other regulatory requirements and Credit Union policy and procedure.
  • Analyzing and determining the credit worthiness of members applying for credit and providing credit guidance as appropriate.
  • Discussing, as appropriate, loan alternatives, credit criteria, interest rates, and loan documentation. 
  • Maintaining expert level sales knowledge of all ACFCU products and services in order to identify cross-sell opportunities and offer appropriate products and services to members. 
  • Working as liaison with indirect dealers and indirect loans.   
 
REQUIRED EXPERIENCE AND SKILLS
  • Bilingual Spanish required.
  • 2-5 years of consumer lending experience. 
  • Understanding of consumer loan products, policies, and underwriting guidelines. 
  • Prior experience reading and interpreting credit reports.
  • Strong service and sales background.
  • Excellent communication skills, phone demeanor and etiquette. 
  • Proficiency in the use of personal computers and related electronic processing equipment. 
  • Proficiency in Microsoft Excel and Microsoft Word, or comparable spreadsheet and word processing applications. 
  • Must be able to work M-F between the hours of 8:00AM and 6:00PM and alternating Saturday mornings.  
 
PREFERRED EXPERIENCE AND SKILLS
  • Prior experience using Symitar.
  • Additional specialized or technical training in sales and lending.  
 

Date posted 4/14 


Assistant Branch Manager - Arlington Community Federal Credit Union

Arlington Community Federal Credit Union (ACFCU), a $200 million dollar credit union located in Arlington, Virginia, has an immediate opening for a full-time Assistant Branch Manager for its Ballston branch. 
 
POSITION SUMMARY: The Assistant Branch Manager is responsible for managing the day-to-day operations of the staff functions within the branch. They will guide branch staff in providing remarkable service to members in the areas of account transactions, loan applications, new memberships, account maintenance, and solving problems within established policies and guidelines. The Assistant Branch Manager is responsible for responding to questions and/or provides information upon request from members (internal and external) and processing requests/transactions, as appropriate. They will assist members and prospective members in understanding and utilizing Credit Union products and services and will support the Branch manager in creating and maintaining a sales culture within the branch. They will ensure that the Head Teller, Tellers, and NMA’s transactions are processed in accordance with the Credit Union policies and procedures and are in compliance with all federal state and NCUA and other regulatory agencies rules and regulations.
 
EDUCATION AND EXPERIENCE
  • High school diploma or GED; 2-5 years of similar or related experience. 
  • Demonstrated knowledge of sales techniques including the ability to summarize data, ask open-ended questions and recommend appropriate products and services to meet or exceed member needs. 
  • Proficiency in the use of modern office equipment. 
  • Strong working knowledge of spreadsheet and word processing applications (Microsoft Excel and Word preferred); ability to integrate technology into work processes to improve productivity and control.
  • Ability to collect data, establish facts and draw valid conclusions. Ability to determine and correct more complex operating problems.
  • Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills, proficient interpersonal relations, communicative, and sales skills; knowledge of the features and benefits of all bank products and services; a working knowledge of bank operating policies and procedures; demonstrated management and supervisory skills’ visual and auditory skills.
  • Ability to effectively listen and respond to individual members and the general public. 
  • Bi-lingual Spanish and Symitar experience is a plus.   
 
This is a full-time position and the candidates must be able to work between the hours of 8:00am and 6:00pm Monday - Friday, and work every Saturday morning.
 

Date posted 4/14 


Assistant General Counsel – Tinker Federal Credit Union 

 
2014-023
 
Tinker Federal Credit Union has an immediate opening for a full-time Assistant General Counsel in Oklahoma City. The primary role for this position is to provide legal advice to all levels of staff by identifying and analyzing legal issues, draft documents and memoranda, present recommendations and negotiate agreements ensuring TFCU remains in compliance with applicable laws.  This position will also support the General Counsel in addressing compliance issues and employment issues, negotiating agreements and providing sound legal advice to the executive office, the Board, Senior Management and other departments.  Negotiate transactions, including but not limited to, agreements and contracts, often involving substantial organizational assets and commitments for TFCU and its subsidiaries.  Draft, review, and revise various legal instruments involving the interests of credit union, subsidiaries and members.  Keep informed of legislation, regulations, judicial and other legal developments and trends affecting federal credit unions and related matters.  Act as a member of management staff, working with other staff to develop goals and strategies in order to meet the objectives set by Senior Management.  Provide legal advice and expertise to various departments and special project teams, conforming proposed practices and procedures to legal requirements. 
 
The qualified candidate will possess a Juris Doctorate degree from an ABA accredited law school; 5 or more years experience in consumer or financial law, real estate, insurance, employment, or bankruptcy and creditor’s rights preferred; good standing member of the Oklahoma Bar Association.
 
Full benefits are extended to full-time employees.  Salary range is $83,370 - $104,215.  Apply Online:  www.tinkerfcu.org
 
Credit verification will be evaluated prior to interview.  Educational, employment, and professional certifications will be verified for final candidates.  Selected candidate is subject to substance/alcohol testing.  NO PHONE CALLS PLEASE. 

Date posted 4/14   


 

Several Positions Available – State Department Federal Credit Union 

 
At State Department Federal Credit Union our mission is to find and retain exceptional people, provide excellent service and achieve extraordinary results for our members!  If you are up to the challenge, take a look at the exciting opportunities we have for you!
 
Please visit our website at www.sdfcu.org to view position descriptions for the following vacancies: 
  • Programmer Analyst
  • Real Estate Mortgage Closer/Disburser
  • Manager, Member Service Center (Call Center)
  • Advisory Programmer Analyst  
 
At SDFCU, we benefit from competitive salaries and outstanding benefits including:
  • Health, Dental, & Vision Plans the first day after 30 days of employment 
  • Matched 401K plan including 3% contribution by SDFCU
  • Education Reimbursement Program
  • Travel Incentive Program
  • Casual dress (with the exclusion of Branch positions)  
 
State Department Federal Credit Union is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
 
Posted 4/14  

Senior Software Developer  - Patriot Federal Credit Union 

Location: Chambersburg, PA 

Patriot Federal Credit Union is seeking an experienced software developer.  Qualified candidates will be familiar with database concepts, components, practices, and procedures. You will work closely with a business analyst to modify and test changes to existing software programs and products using text-based and object-oriented design methodologies and product specifications. You will be expected to be able to independently resolve moderately complex production problems across multiple hardware platforms, software packages and programming languages. Successful candidates will possess at least 5 years experience in PowerOn programming and a major object oriented language such as .NET or Java.  For confidential consideration please forward your resume to employment@patriotfcu.org          


Director of Call Center Operations – Apple Federal Credit Union

Location: Fairfax, VA

 
Apple Federal Credit Union, a dynamic & growing organization with assets in excess of $1.8 billion, seeks a Director of Call Center Operations. The successful candidate is responsible for delivering exceptional service to Apple FCU’s members and for creating a service and sales culture based on integrity selling and motivating staff.  We strive to inspire members to promote Apple FCU to family and friends through the delivery of friendly, quality service by well-trained, coached and motivated employees. Our benefits package includes: paid time off, health & dental insurance, supplemental vision, 401(k) savings plan & much more! Satisfactory credit & background check required. To apply, visit our website at www.applefcu.org/careers.
 
Duties and Responsibilities:
  • Responsible for directing a 30 seat call center that handles inbound phone calls and chat for member service calls and consumer loan applications.
  • With the assistance of three Team Leaders, directs the day-to-day activities to ensure Apple FCU members receive superior service from a trained, motivated, and professional staff.
  • Establishes service, sales and cross-sales goals for the call center and develops supporting plans to reach those goals.  Ensures overall service level goals are met.
  • Ensures regular, ongoing feedback through quality call monitoring is provided to staff.
  • Monitors activity within the department including but not limited to: number of calls, nature and length of calls, waiting period prior to connection, rate of abandonment, staff responsiveness, and member satisfaction.  Develops proactive plans and approaches to meet identified needs.
  • Analyzes Call Center statistics and provides monthly reports on major benchmark measurements.  
  • Ensures Call Center staff is member-focused and delivers helpful, friendly, responsive and accurate service to Apple FCU members.
  • Ensures that all staff members are knowledgeable of Apple FCU products and services, including all features and benefits, forms, operational procedures, lending guidelines, etc.  
  • Works with software and hardware providers of telephone system.  Identifies and recommends new technologies that will enhance the quality, productivity, and profitability of the Call Center.
  • Oversees Call Center Loan Officers.  Responsible for ensuring loan applications are processed, decisioned and/or disbursed in a timely manner.
  • Provides daily support to the staff as needed.  Helps resolve complex member problems, explaining.
  • Tracks and responds to all member inquiries regarding service issues throughout the credit union.  Supports use of CRM system.
  • Works effectively across departments, developing positive, working relationships in a collaborative manner.
  • Position reports to VP of Service Delivery.
 
Desired Skills and Experience
  • 5 or more years call center leadership experience, preferably in credit union, banking or financial services.
  • BA degree, preferably in Business, Finance, or related field.
  • Good knowledge of ACD systems, IVRs and call center reporting and metrics.
  • Familiarity with quality monitoring programs.
  • Excellent leadership, interpersonal communication, analytical, and problem-solving skills.  
  • Demonstrated ability to develop employees through coaching, motivation, problem solving and action plans. 
  • Excellent interpersonal skills and leadership skills. 
  • Knowledge of credit union products, services, policies, and procedures preferred. 
  • Strong organization skills with ability to manage day-to-day operations and small projects.
  • Excellent verbal and written communication skills.    
 

Date posted 3/14 


 

Lending Services Manager – The Partnership Federal Credit Union 

 
Location: Arlington, VA
 
The Partnership Federal Credit Union proudly serves the employees of the FDIC, NSF, Fannie Mae and other select government agencies. As a member-owned cooperative, we deliver personal financial products, services, and education that allows members to obtain the financial knowledge required to develop financial plans tailored to their goals and objectives.  The Partnership FCU is currently recruiting for the full time position titled Lending Services Manager.  The Lending Services Manager is responsible for directing and coordinating delivery of all lending services and activities within the Credit Union.  The Lending Services Manager also participates in the general management of the organization as member of the Senior Management Team.
 
Specific responsibilities will include
  • Directs and monitors lending operations to insure they meet organizational goals and objectives. Monitors product delivery quality and takes action to resolve problems.
  • Directs, develops, motivates, hires and disciplines lending personnel; administers performance evaluations and recommends appropriate personnel actions.
  • Participates as a working manager by implementing tactical plans of the Lending business unit.
  • Develops, proposes, gains acceptance for, implements, and/or assist in lending program policy and strategy; supports activities related to new product development with respect to lending programs and promotions which result in increased product penetration by members.
  • Ensures the credit union is in compliance with all lending regulations; develops procedural changes as compliance requires or new programs demand.
  • Handles member and staff complaints professionally and courteously.
  • Performs other job related duties as assigned.  
 
The best candidates will possess
  • A two year college degree or completion of a specialized course of study at a business or trade school.
  • Two years to five years of similar or related experience, must have supervisory experience.
  • Must be eligible to register as a mortgage loan originator.
  • Excellent communication skills including telephone, written and verbal/interpersonal skills.
  • Must have in depth understanding of and ability to interpret regulations affecting lending programs.   
  • Extensive knowledge of consumer and real estate lending practices and procedures.  
  • Ability to organize/prioritize work and manage time to complete assignments 
  • Ability to manage special projects utilizing project management methodology is a plus.
  • Proficient in Microsoft Word and Excel.  
 
At The Partnership Federal Credit Union, employees enjoy a highly competitive compensation program, comprehensive employee benefit plan options, and a work environment that is stimulating and team-oriented. Benefits include access to a state of the art on-site health club facility, commuter benefit reimbursement, flexible work schedules, and ample opportunity for professional growth and recognition. Our Arlington, VA headquarters, as well as our other branches located in the Washington DC area, are all conveniently located to business services and public transportation. 
The Partnership Federal Credit Union is an equal opportunity employer. We select candidates for employment based on knowledge, skills and abilities that are relevant to job performance. We do not discriminate on any basis prohibited by federal, state or local law.

To apply for this available position, please submit your resume, cover letter, and salary requirements to HR@ThePartnershipFCU.com.  Please indicate the title of the position you are inquiring in the subject line of the email.  Inquiries without this information will not be considered.

Date posted 3/14   

 

Branch Supervisor - DVA Federal Credit Union

Location: Washington, DC 

DVA Federal Credit Union is currently recruiting for the position of Branch Supervisor for our Washington DC branch.  

Position Responsibilities
Manages the daily operations of the branch. Supervises and trains branch personnel.  Ensures the branch meets organization, service, and membership growth goals.  Responsible for the loan activity within the branch, ensuring loans are processed in a timely manner, and that the loan goals are met. 
 
Experience Requirements
Two to Five years of similar or related job experience.   Excellent member service, analytical, problem solving and organizational skills.   
 
Please email your resume to rjones@dvafcu.org fax to 202-737-2992

Date posted 3/14 


 

Manager of Member Service and Administrative Support - Cinfed Credit Union 

Location - Cincinnati Ohio 
 
The Manager of Member Service and Administrative Support position offers a unique, professional opportunity for an experienced Branch Manager.  This is an excellent position for a highly motivated individual looking for a new challenge that extends beyond the scope of a traditional branch manager. 
 
There are three distinct areas of responsibility for this position: 
  • Managing a transactional branch which includes coaching and developing the Tellers and Member Services Representatives. 
  • Organizing policies and documenting operational procedures to improve service delivery and promote consistency across all delivery channels.
  • Providing high level administrative support for the Board of Directors and CEO.    
 
The ideal candidate will have a college degree or a comparable level of education, training and experience; at least two years of similar or related experience within a financial institution; extensive knowledge of branch functions, policies and procedures; excellent written and oral communication skills; proficiency utilizing Microsoft Office applications (Word, Excel, PowerPoint, Outlook); strong organizational skills and attention to detail; professional demeanor; and the ability to manage confidential information.     
 
Cinfed Credit Union offers competitive pay and benefits. If you want to work for an organization that values its employees and you are committed to helping create Remarkable Possibilities for our members, please forward your cover letter, resume and salary requirement to Cinfed Credit Union, 550 Main Street Room #5510, Cincinnati, Ohio 45202, or w.handley@cinfed.com & jkuchenbuch@cinfed.com.  
 
Pre-employment background check required. Equal Employment Opportunity/M/F/D/V
 
Date posted 2/14

Assistant Collections Manager – Apple Federal Credit Union 

 
Job Summary
Apple Federal Credit Union is seeking an Assistant Collections Manager. The Assistant Collections Manager performs a variety of duties as delegated by Director of Collections to direct, supervise and coordinate the day to day operations of the Collections Department to minimize the delinquency levels of loans and credit cards and maximize the charge-off recovery in compliance with state and federal regulations and Apple Federal Credit Union policies and procedures. Performs all the duties of a Collector including telephone or mail collection notices to delinquent accounts in an effort to resolve the delinquent status. Maintains related records and summaries of delinquent account activity. Is responsible for maintaining delinquent accounts at acceptable levels, and must possess the interpersonal skills to discuss sensitive financial situations in a tactful manner to resolve the delinquent status and yet maintain positive member relations. 
 
Major Duties and Responsibilities
  • Supervises trains, schedules, assigns work to, and counsels subordinate staff members, while maintaining required documentation.  Provides ongoing performance feedback and completes performance reviews on a timely basis.  Manages day to day priorities and activities of Collection Department.
  • Performs all the duties of a Collector including but not limited to: counseling members with delinquent loans using specific knowledge of Apple FCU guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act to maintain good relationships with delinquent members and yet avoid losses.
  • Gather information regarding delinquent loan activity for the Collection Manager. Responsible for preparing a variety of reports on a weekly, monthly, quarterly, etc. basis, and for recommending policy and developing procedures to assure compliance with state and federal regulations.
  • In conjunction with the Collection Manager and/or in his/her absence recommends which accounts to charge off, repossession, legal action, settlements on charged off accounts, freezing shares for delinquent purposes, and when necessary, works with the credit union-approved collection attorney to collect accounts through legal means.
  • Remains cognizant of and adheres to to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
  • Performs other Management and/or Collection related duties as assigned by the Collection Manager.  
 
Education and Experience
  • Four Year College Degree
  • College coursework in Business and/or Finance helpful but not required. 
  • Five to eight years experience working with mortgage loan, consumer loan and credit card collections and delinquencies. 
  • Excellent interpersonal skills and specific knowledge of credit and lending policies and procedures. 
  • Excellent analytical and problem solving skills. 
  • Ability to deal with difficult members, resolve problems and work well under pressure. 
  • Satisfactory credit and ability to pass a background check required.  
 
 

Date posted 2/14