Credit Union Job Opportunities

Below is a listing of open credit union job opportunities submitted by NAFCU member credit unions. Also, view NAFCU job openings.

To include a job opening on this site, please send the description to NAFCU's Vice President of Membership and Sales Catherine Safady at 703-842-2209 or csafady@nafcu.org. Job listings will be posted for three months (unless you notify us sooner to remove a posting).


Mulitple Job Opportunites at Arlington Community Federal Credit Union

Arlington Community Federal Credit Union are looking for Remarkable individuals to join our dynamic organization. Please review the following open positions:

Assistant Accounting Manager
If you would feel fulfilled by working for a dynamic organization that is passionate about providing remarkable service to the Arlington Community, then you should consider a career at Arlington Community Federal Credit Union. As the Assistant Accounting Manager, you will provide support the Controller by overseeing the day-to-day operations of the accounting department. You will provide value by adding a second level leadership by managing workflow, daily and long-term scheduling, establishing operational efficiencies, and actively supporting the team's efforts in achieving departmental goals. In this role, you will have the tremendous opportunity to perform various essential functions to include: compliance control, assisting with internal and external audits, GL reconciliations, assistance with proper maintenance of all financial statements and records. Read more and apply.

Executive Assistant
If you would feel fulfilled by working for a dynamic organization that is passionate about providing remarkable service to the Arlington Community, then you should consider a career at Arlington Community Federal Credit Union. As the Executive Assistant, you will be at the heart of the executive team's business operations and activities and the soul that keeps them moving forward. In this role, you will have an opportunity to make a great impact utilizing your highly evolved organizational and judgement skills to ensure the efficiency of this organization's leadership team. This exciting role requires superior attention to detail, great organizational skills, and the ability to meet tight deadlines while juggling multiple critical requests. Read more and apply.

Member Service Representative (Call Center)
Arlington Community Federal Credit Union (ACFCU), a $220 million dollar credit union located in Arlington, Virginia, has an immediate opening for a full-time Member Service Representative. This high public contact position requires an ability to communicate effectively with prospective and current members and to represent the Credit Union in a positive, friendly, patient, and professional manner. Read more and apply.

Loan Advisor (Call Center)
Arlington Community Federal Credit Union (ACFCU), a $220 million dollar credit union located in Arlington, Virginia, has an immediate opening for a Loan Advisor to join our Lending Call Center team that focus on consistently exceeding member expectations in sales and service. The Loan Advisor serves our members and prospective members as the primary selling agent for Credit Union loan products and services. The ideal candidate must be energetic, personally driven to achieve sales goals, and focused on providing REMARKABLE member service. Read more and appy.

Posted 4/2015


Centralized Lending Manager - Northwest Community Credit Union

Position Primary Purpose:  Manages Business Development Officers. Sets sales goals and coaches team to meet expectations. Is responsible for organizing, planning, and directing the credit union's Indirect Lending program.   Recommends corporate Indirect Lending policies.  Holds responsibility for the prudent management of the Indirect Lending processes and department.

Essential Functions:

  • Develops the short and long term goals and objectives of the Indirect Lending department and Business Development Officers.
  • Sets sales goals of Business Development Officers.
  • Develops and ensures that the Indirect Lending employees follow the policies and procedures for the Indirect Lending operations.
  • Interviews, hires, schedules, trains, assigns work to, evaluates and recommends the discipline of subordinates.  Guides and advises personnel in the more complex phases of their work.
  • Keeps informed of market conditions and competitive interest rates to recommend changes to the lending manager.
  • Maintains records and reports concerning Indirect Lending production and reports new loans and changes to the lending manager monthly.
  • Negotiates credit arrangements and prepares credit memoranda and supporting documentation.
  • Maintains telephone and in-house contact with dealers and/or members to solve problems, such as mediating member-dealer disputes, discusses applications and contract rates.
  • Maintains complete, current dealer files on hand for review and evaluation by the internal auditor.
  • Ensures adherence to the loan underwriting standards of the credit union.

Non-Essential Functions:

  • Represents the credit union at trade functions and at meetings of professional associations, and other groups to promote the credit union's services.
  • Maintains a wide variety of contacts within and outside the credit union to facilitate resolving problems, negotiating significant issues and agreements, and achieving other objectives.
  • Consistently read and respond to all correspondence, including emails.
  • Successfully complete required compliance training annually.
  • Perform additional duties as assigned and work in other departments and branches as required.

Position Qualifications:

  • Previous Experience:  Four or more years of progressively responsible management experience within the field of Indirect Lending for a financial organization or the business office of a dealership to have gained necessary experience and background knowledge to manage an Indirect Lending department and to deal effectively with employee and member relations matters.
  • Education:  Formal education in business administration or related field preferred.  Equivalent work experience in sales management may be substituted for the degree.

Apply Online

Posted 4/2015


Operations Coordinator - GEICO Federal Credit Union

GEICO Federal Credit Union seeks an Operations Coordinator with a minimum of 3 years of credit union/banking experience in ACH and Share Draft (Checking) account processing. Candidate must have knowledge of the NACHA ACH Rules and Federal Reserve check processing guidelines; be able to successfully handle ACH/SD inquiries and work with minimal supervision.     

The successful candidate is flexible, self-motivated, organized, detailed and process oriented, with excellent communication and problem solving skills; has the ability to work in a high productivity, fast-paced and deadline oriented environment. Individual must be proficient with a 10-key calculator, Excel, Word and comfortable with technology. Knowledge of Harland, EFunds and FIS systems a plus.

If interested, send your resume to sheryl.cox@geicofcu.org.

Posted 4/2015


Call Center and Member Service Representatives - Washington Gas Light FCU

Washington Gas Light Federal Credit Union, a $92+ million dollar Credit Union located in Springfield, Virginia, is looking for experienced Call Center and Member Service Representatives. These positions will be responsible for providing quality member service which includes answering calls in a Call Center environment, cross-selling credit union products and services and processing and balancing each day's transactions. Applicants should be able to respond to questions and/or provide information upon request from members in person and over the telephone in a Call Center environment. These positions require the chosen applicants to possess strong verbal, written, interpersonal communication skills and the ability to represent the credit union in a courteous and professional manner.

The Credit Union offers an excellent benefits package with above market benefits including medical insurance and a 401K Plan. If you are enthusiastic, reliable, and have good people skills, the credit union would like to hear from you.

Requirements:

  • High school diploma or equivalent (GED)
  • Minimum twelve months financial institution experience
  • Previous teller, member service, loan processing and call center experience preferred
  • PC proficient including Microsoft Word, Excel, and Powerpoint
  • Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: CRT, PC, fax, copier, telephone, postage machine, etc.

Contact Information: Sarah E Johnson / email: sjohnson@wglfcu.org

Posted 4/2015


Financial Service Representative - Rancho Federal Credit Union

We are looking for a motivated self starting individual who is dependable and trustworthy. A person who learns and thinks quickly under (at times) a high pressure environment and can critically think through a situation for resolution and meet management expectations.

  • Interview, Underwrite and Fund Loans.
  • Familiar with standard lending practices.
  • Strong Communication and Analytical Skills.
  • Process Credit Disputes through account research and E-Oscar, Credit Insurance Claim's, Social Security Income Verifications and other Back Office Duties.
  • DMV processing Paper and ELT Titles, familiar with Dealer Track ELT processing.
  • Must be able to operate as a Member Service Rep, Open New Accounts ETC.
  • Highly organized and able to multitask well with little instruction.
  • Symitar Experience Required.

Company Name: Rancho Federal Credit Union
Company Website: www.ranchofcu.org
Contact Name: Yvonne Duron
Street Address: 12620 Erickson Ave Ste H., Downey, CA 90242

Phone: 562-803-6401 x 205
Fax: 562-803-4461
Email Address: yvonned@ranchofcu.org

Submit your written notice of interest to Yvonne Duron. Preferred method of application is to submit your resume to the email address listed above.

Posted 3/2015


Senior Loan Officer - Rancho Federal Credit Union

Under the direction of the loan manager the Senior Loan Officer shall perform the following duties: The Senior Loan Officer is responsible for underwriting and coordinating the closing of consumer loans. Senior L/O must be able to retain knowledge of credit union policies, DMV processing, research and credit disputes, Social Security Income verifications, Credit Life and Disability processing as well as many other back office duties. The Senior Loan Officer is responsible for assisting with all department issues in the absence of the Loan Manager. Possess good communication and analytical skills.

This position includes all Member Service Rep II job duties, requirements and skills, as this position will be placed in Operations.

Level 3: $17.65 | $18.76 | $19.86 | $20.97 | $ 22.07

Salary: Level 3, Starting at $17.65

Work Schedule: Full Time, Monday – Thursday 8 am to 5:00p.m. And Alternating Friday's 9:30 – 6:30 p.m., 40 hours

Work Location:
Downey Branch
12620 Erickson Ave
Downey, Ca. 90242
But may be changed as needed.

Company Name: Rancho Federal Credit Union
Company Website: www.ranchofcu.org
Contact Name: Yvonne Duron
Street Address: 12620 Erickson Ave Ste H., Downey, CA 90242

Phone: 562-803-6401 x 205
Fax: 562-803-4461
Email Address: yvonned@ranchofcu.org

Submit your written notice of interest to Yvonne Duron. Preferred method of application is to submit your resume to the email address listed above.

Posted 3/2015


Teller/Member Services Representative - Local 804 Federal Credit Union

Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies check totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required. Serves members promptly and professionally.

Assumes responsibility for the efficient, effective, and accurate performance of teller functions.

  • Processing ATM/Visa Debit applications
  • Orders checks for members' accounts
  • Opening new accounts, making withdrawals, and closing accounts
  • Maintain an appropriate level of supplies for member use in the lobby, as well as teller inventory supplies
  • Prepare, update and maintain Certificate Audit report; and process Certificate renewals
  • Receives share deposits and loan payments
  • Disburses cash or check share withdrawals
  • Processes transfers
  • Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability
  • Detects and resolves discrepancies promptly
  • Represents the Credit Union in a courteous and professional manner

Assumes responsibility for the effective and professional performance of member service functions.

  • Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Completes payroll deduction and authorization forms.
  • Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
  • Resolves member bookkeeping and checking account problems.
  • Takes stop payment orders.
  • Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.
  • Performs file maintenance and account changes as needed.
  • Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
  • Maintains privacy of member account information.
  • Other duties as assigned.

Send resumes to Jaharia Guerrero at jahaira@cu804.org.

Posted 3/2015


Select Group Member Development Manager - San Antonio Federal Credit Union (SACU)

A credit union's potential is defined by the health and growth in its field of membership, as capture in its charter and the strength of its recruitment and retention of members. Your role will support the credit union's growth by:

  • Managing SACU's chartered field of membership (FoM) with regulators and our Board
  • Developing & delivering efficient & effective business-to-business select group marketing (those businesses & organizations that partner with SACU); for example, providing sales collateral materials to our Business Development team or developing partner website
  • Planning/deliver engaging member sign-up and relationship deepening events to be sponsored by select group partners
  • Overseeing select group business analysis & reporting systems and providing meaningful insight on sales performance to your peer, the Business Development Manager
  • This position requires strong decision making, marketing and event management capabilities as well as strategic thinking and high quality execution skills.

Qualifications Include:

  • Bachelor's degree or equivalent work experience required
  • Proven ability to influence cross-functional teams without formal authority
  • 2 years of experience managing a team
  • Possess a valid Texas drivers' license
  • Proven expertise in creating and managing marketing and event activities
  • Builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
  • Skilled at developing processes to measure & report on sales performance
  • Comfortable leveraging technology to positively impact quality and performance
  • Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment;
  • Can effectively cope with change; can shift gears comfortably
  • Familiarity with credit union field of membership regulatory rules and policy desired
  • Ability to work with minimal supervision
  • Ability to manage, supervise, and lead others to achieve desired results
  • Strong verbal/written communication skills
  • Computer skills to include word-processing, presentation, spreadsheet, and email software
  • Some travel within San Antonio and Houston will be required

Hours

  • Monday – Friday: 8:30 am -  5:30 pm
  • Additional evening hours as needed

Duties Include:

  • Raising the quality of SACU's field of membership articulation, as defined by our charter, and maintain that high standard in line with Board's & senior leadership's vision; build a positive working relationship with NCUA with regard to field of membership issues
  • Creating, executing & optimizing business-to-business select group marketing materials and lead generation working in conjunction with your peers, the Business Development Manager and Brand & Member Relationship Manager
  • Managing the contact management software and reporting activities for select group sales activities and all select group downstream systems, working with Marketing Insights & Channel team to ensure consistency of marketing measurement
  • Creating & disseminating of insights from select group development activities to the larger organization and integration of product & channel usage/cross-sell goals into select group sales & account management plans (working in conjunction with the Business Development Manager)

SACU is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status SACU is a Federal Contractor.

PLEASE USE THIS LINK TO APPLY: http://www.sacu.com/Careers/Openings

San Antonio Federal Credit Union (SACU) is the place where true craftsmanship and potential are seeking to meet in the financial services industry, focusing on serving and building meaningful relationships with members. The credit union is looking for employees who share like values and, more importantly, are dedicated to a purpose-driven mission. Chartered in 1935, SACU is a $2.7 billion credit union serving 250,000 members in 43 states across the U.S. Headquartered in San Antonio, the not-for-profit, member-owned financial cooperative offers competitive products and services from 16 San Antonio locations, one in Houston and nationally through its manufactured home lending division, CU Factory Built Lending.

SACU is an Employer of Choice.

When you join SACU, you're not just joining another organization. You're joining a community-minded financial cooperative with a national presence, guided by a mission of service to its members.

Posted 3/2015


Vice President of Lending - Sussex County FCU (SCFCU)

Position Summary
Sussex County FCU (SCFCU) is seeking a dynamic individual to join their senior management team as the Vice President of Lending. Reporting directly to the CEO, this executive will be responsible for overseeing the organization's lending activities, including consumer, residential and commercial lending, as well as for maintaining and managing the loan portfolio and overseeing the credit union's collections function. The Vice President of Lending will be accountable for the development of products and services, lending strategy, and ensuring that the department's operations are in accordance to established policies and procedures. This individual will contribute to the organization's strategic plan and the mission to serve their members. The successful candidate will have extensive leadership experience within a team environment. A minimum of ten years' experience of management in lending services and a Bachelor's degree are required. Experience in the credit union industry is preferred.

Please send resume to hr@sussexcfcu.com. SCFCU has a smoke-free hiring policy. 

Company Profile
SCFCU is a $250 million community credit union located in Southern Delaware with approximately 60 employees. Membership is open to anyone who lives, works, worships, or attends school in Sussex County, DE.  With capital in excess of 13% of assets and net income in the 1% range, the credit union is financially well positioned for the future.

Posted 3/2015


Recruiter - Northern Credit Union

Are you an individual who:

  • Is passionate about being an ambassador for the Credit Union and searching for talent that aligns with the positions that we have available as well as Northern's culture?
  • Naturally builds relationships with people and has a consultative style to identify needs of internal and external customers?
  • Excels in an independent role, while also valuing and contributing to team initiatives?
  • Exhibits sound, independent judgment?
  • Thrives on change and enjoys a progressive, fast-paced work environment?

If you answered YES to all of the above questions, then we're eager to discuss an excellent career opportunity with you! As a premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package including: medical, dental, vision, life and disability, tuition reimbursement, paid vacations, an incredibly generous 100% company paid pension plan, a profit sharing program, and much more!

We are looking for a Recruiter…

We are seeking a dynamic, career-minded professional to join our Human Resources team with the vision, passion, and ability for exceeding the expectations of our member-owners. The ideal individual will be responsible for the sourcing, delivery, and presentation of top talent for consideration by hiring managers as candidates who would be successful in helping our organization meet our mission, vision, and strategic goals. The key responsibilities include: building and maintaining internal and external relationships; developing, recommending, and executing recruiting strategies to meet organizational needs; effectively screening and interviewing qualified candidates to fill open opportunities in accordance with state and federal regulations; participating in events and partnering with local colleges, high schools, chambers, and other external partners to attract top talent, build an applicant pipeline, and market Northern's career opportunities.

The successful candidate will be a well-organized professional that exhibits a consultative style and the use of sound independent judgment. Excellent communication and interpersonal skills are a must. The ideal candidate will actively collaborate with other departments and must demonstrate confidence and the ability to work outside of their specific department in a participative management, team based environment. A demonstrated ability to adapt to the changing needs of the organization is essential.  Bachelor's degree with 2 or more years of directly related experience required.  

Northern is an Equal Opportunity Employer

Interested?
Apply on our website: www.mynorthern.com or at any of our branch locations!

Posted 3/2015


Accountant - Northern Credit Union

Looking for an Opportunity to Grow in Accounting?

We are looking for individuals with leadership aspirations to join our Accounting team! Are you an individual who:

  • Is excited for the opportunity to join a team of professionals that are dedicated to improving the lives of our members, their families, and communities?
  • Looks for an environment that is challenging and provides development opportunities?
  • Aspires to build mutual value relationships by delivering the Standard of Excellence in member service?
  • Is self-motivated and driven to deliver high-quality products and services ethically and honestly?
  • Excels in a progressive, fast paced work environment?

If you answered YES to all of the above questions, then we're eager to discuss an excellent career opportunity with you! As a  premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package including: medical, dental, vision, life and disability, tuition reimbursement, paid vacations, an incredibly generous 100% company paid pension plan, a profit sharing program, and much more!

Responsibilites:

We are seeking a dynamic, self-motivated, career-minded professional to join our Accounting team with the vision, passion, and ability for exceeding the expectations of our member-owners. The ideal individual will have accounting and finance analytical skills with a desire to grow with our organization. The ideal individual will be responsible for organizing and coordinating the staff activities of the Accounting Department. Key responsibilities include: leading and coordinating the annual budgeting process, preparing monthly financial reports, completing quarterly 5300 Call Reports and other regulatory reporting, providing analysis and recommendations; coordinating the preparation, collection, and distribution of reports required for audit and regulatory examinations, and assisting with the ALM and treasury function.

Qualifications:

The successful candidate must exhibit exceptional communication skills with a strong internal and external member focus; demonstrated analytical thinker, independent but able to work in a team environment, and strong proficiency with PC spreadsheet programs, and other financial software. The minimum qualifications for this position are a B.S. Accounting or Finance with 3 - 6 years of position related experience. Special consideration will be given to applicants with financial institution experience.

Interested?
Apply on our website: www.mynorthern.com or at any of our branch locations!

Northern Credit Union is an Equal Opportunity Employer

Posted 2/2015


Financial Advisor - Northern Financial Services

A progressive, fast-paced local financial institution currently has an opening for an experienced Financial Advisor to join our retail investment services team at Northern Financial Services. Are you an individual who:

  • Is a self-starter who likes to take initiative to meet client's financial needs?
  • Aspires to build mutual value relationships through an entrepreneurial approach?
  • Is self-motivated and driven to deliver high-quality products and services ethically and honestly?
  • Is passionate and well-versed in financial planning services?
  • Likes to work independently yet collaboratively with other team members?

Then we have a role for you that role affords tremendous upside in earnings potential and career growth in a growing business segment.

Financial Advisor

The Financial Advisor is responsible for developing and building relationships with new and existing clients through building a strong referral network and by taking a proactive approach to business development. Through a collaborative approach, the key individual will assess, assist and advise clients on their current finances and future financial goals. The ideal applicant will develop a strategic business plan in conjunction with other financial advisors on the team and will utilize technology to provide excellent service to clients; as well as ensure overall business practices are compliant with state and federal rules and regulations.

The ideal candidate will demonstrate a strong work ethic, superior organizational skills, and strong communication skills and a superior consultative approach. The position requires strong interpersonal and teamwork skills; as well as an ability to work independently.  The individual must have a Bachelor's in Finance or a similar field; FINRA Series 7, 66, 65 & 63 licenses; Life, Health, Disability, Long Term Care Insurance licenses required. A major advantage will go to candidates with the following licenses:  CERTIFIED FINANCIAL PLANNER™ certification, CHFC, and other designations. Candidates will be able to obtain any lacking licenses or certifications within one year of employment.

Interested?
Apply on our website: www.mynorthern.com

Equal Opportunity Employer

Posted 2/2015


Business Development Manager - San Antonio Federal Credit Union (SACU)

San Antonio Federal Credit Union (SACU), a leading financial institution, seeks a Business Development Manager to join Team SACU!

Qualification:

  • Bachelor's degree or equivalent work experience required
  • 3 - 5 years of experience managing a team, ideally sales-oriented team
  • 3+ years in developing and successfully managing sales processes is required
  • Previous experience in credit union select group business development is desired but not required
  • Demonstrated ability to understand competitive opportunities/threats and balancing against internal strengths & weaknesses to develop and execute successful plans that realize the opportunity
  • Proven ability to influence cross-functional teams without formal authority
  • Knowledge of how to develop business-to-business marketing and sales programs that acquire and deepen relationships with organizations is ideal
  • Possess a valid Texas drivers' license
  • Proven expertise in creating processes and strategies that increase efficiency and effectiveness of sales and relationship deepening efforts
  • Desire to structure and improve systems that design and produce sales (willingness to reengineer from scratch)
  • Knows how businesses work; understands how business-to-business strategies and tactics work in the marketplace
  • Uses rigorous logic and methods to solve difficult problems with effective solutions
  • Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment
  • Can effectively cope with change; can shift gears comfortably
  • Must be highly professional with the ability to represent SACU at various public functions in the credit union and business community
  • Ability to work with minimal supervision
  • Ability to manage, supervise, and lead others to achieve desired results
  • Strong verbal/written communication skills
  • Computer skills to include word-processing, presentation, spreadsheet, email software
  • Some travel within San Antonio and Houston will be required

Hours:
Monday- Friday: 8:30 a.m. – 5:30 p.m.

Duties:

  • Create and then effectively & efficiently manage a sales pipeline which identifies and then converts prospective businesses and organizations into select groups in SACU's field of membership, including but not limited to, target select group profile, lead generation, sales planning, need identification & solution creation for select group conversions, select group sales and engagement activities, and ongoing select group account management
  • Develop processes to identify opportunities within select group base to increase member sign-ups and engagement, and working in collaboration with your peer, the Select Group Member Development Manager, to capitalize on these opportunities through new member and existing member engagement events / communications
  • Monitor SACU's performance in existing underserved markets versus plans, identify & evaluate potential risks related to meeting committed plans in underserved areas, and coordinate proposals to mitigate performance risks in underserved areas
  • Create processes to identify unmet product, channel and service needs from select group entities and funnel those needs to the Select Group Member Development Manager; assess and identify product & service sales opportunities among your select group base given objectives relayed to you by the Select Group Member Development Manager

SACU is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status. SACU is a Federal Contractor.

PLEASE USE THIS LINK TO APPLY: http://www.sacu.com/Careers/Openings

San Antonio Federal Credit Union (SACU) is the place where true craftsmanship and potential are seeking to meet in the financial services industry, focusing on serving and building meaningful relationships with members. The credit union is looking for employees who share like values and, more importantly, are dedicated to a purpose-driven mission. Chartered in 1935, SACU is a $2.7 billion credit union serving 250,000 members in 43 states across the U.S. Headquartered in San Antonio, the not-for-profit, member-owned financial cooperative offers competitive products and services from 16 San Antonio locations, one in Houston and nationally through its manufactured home lending division, CU Factory Built Lending.

SACU is an Employer of Choice

When you join SACU, you're not just joining another organization. You're joining a community-minded financial cooperative with a national presence, guided by a mission of service to its members.


Director of Retail Services - Sussex County FCU

Sussex County FCU with assets of $250 million is seeking an experienced individual to direct our Branches and Member Service Center. Please send resume to hr@sussexcfcu.com. SCFCU has a smoke-free hiring policy.

The Director of Retail Services oversees the administration and efficient operation of four full service branches and our Member Service Center which includes a pool of Remote Tellers and a small Call Center. Responsibilities include operations, product sales, member service, and security and safety in accordance with the Credit Union's objectives. Ensures consistent policy adherence, compliance with regulations, and procedural execution. Monitors member service results, and leads member service escalations to successful outcomes. Provides strong leadership, training and supervision to member service staff; delegate's day to day operations to subordinate managers and other branch team members; leads talent recruiting and staff development.

Essential Duties and Responsibilities:

  1. Develops and attains Branch and MSC Sales and Service goals through the development of comprehensive and measurable sales and service activities.
  2. Provides training, coaching and development to subordinate managers. Ensures that organizational tools are available to support these efforts.
  3. Supports cross-department sales in consumer and mortgage loans.
  4. Ensures personnel are trained and knowledgeable on all products and services and are delivering service that meets very high service standards.
  5. Provides oversight to ensure that all operations are performed and completed accurately.
    • Ensures that all branch operations and audits are performed consistently and in compliance with policies, procedures and guidelines.
    • Maintain daily contact with branch managers, providing support, input, feedback and guidance concerning their daily operations.
    • Monitor branch activity, including number of transactions, volume, teller errors, cross sell results, loan volume, sales, and new accounts.
    • Gather the necessary information to compile branch and MSC reports on sales, branch activities, call center activities, and express teller activities.
    • Develop, implement, and maintain operational procedures and quality control programs to maximize efficiency and quality of work while ensuring the highest quality of member service and satisfaction.
    • Respond to technical and operational questions or problems from credit union staff and make appropriate referrals, recommendations, suggestions, etc.
    • Intervene, where necessary, in complex or problematic member questions or problems.
  6. Interviews, hires, schedules, trains, assign work to, evaluate, and authoritatively recommend the discipline and discharge of subordinates in accordance with the Credit Union's policies and applicable laws.

Education, Training and Experience:

  • Bachelor's degree from an accredited college or university in relevant field.
  • Minimum of five years of branch management experience in a financial institution.
  • Minimum of five years in the areas of sales, service, and operational management.
  • Strong knowledge of core processing system- Episys experience preferred.
  • Thorough knowledge of regulatory, policy and compliance issues.
  • Excellent verbal and written communication skills.
  • The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust, in addition to normal courtesy and tact.
  • Thorough knowledge of human resources issues, including performance management and progressive discipline.
  • Embraces modern technology and is willing to learn/adapt business practices towards that technology while maintaining high standards of customer service.

Posted 1/2015


Collections Manager – Keys Federal Credit Union

Location: Key West, FL

Keys Federal Credit Union is seeking a Collections Manager to manage our collections department. The Collections Manager manages the risk and collection activities related to delinquent consumer accounts, ensuring the delinquency level of the credit union remains below appropriate levels. Manages and supervises staff in the collection of all accounts, repossession of secured property and real estate, and maintenance and sale of secured property and real estate. A thorough knowledge of collection regulations and compliance is required. Responsible for the strategic direction and operation of the collection function of the credit union to assure effective delivery of needed financial products and services to members.

Primary Responsibilities/Accountabilities:

  • Monitor collection efforts to ensure that loan delinquency and loan losses are minimized and recoveries are maximized.
  • Manage all activities relating to the collection of delinquent automobile, real estate, Visa, consumer and negative share accounts to minimize loan loss; making proactive adjustments in processes as needed.
  • Initiate the repossession/foreclosure and collateral disposition processes. Review on-going loss mitigation activities ensuring regulatory and investor compliance through all stages of the loan resolution process.
  • Maintain quality control and ensure attainment of department service levels. Monitor individual telephone calls and perform periodic review of completed transactions to ensure quality and consistency of service provided to all internal and external members.
  • Negotiate and propose settlements, modifications, workouts or short-sale requests to evaluate exposure to loss and minimize potential losses.
  • Review, recommend and initiate foreclosure action in compliance with Federal, State, local and contractual regulations.
  • Review and evaluate Credit Union position as related to bankruptcy filings; Minimize losses where feasible.

Job Requirements:

  • Minimum 5 years of current experience in collections with a focus on Visa, Consumer, and Real Estate collections.
  • Experience working with first and third-party agencies, repossessions, foreclosures, OREO and Mortgage Investor Delinquency Reporting.
  • Minimum 5 years of supervisory experience.
  • AA Degree or equivalent work experience.
  • Ability to use a PC with Microsoft Office programs, including Word, Excel and Outlook.
  • Successful candidate must have strong written and verbal communication skills at multiple levels within the organization as well as with external stakeholders.
  • Ability to tactfully question or actively listen and negotiate effectively with members, employees/departments, to determine specific needs and solutions.
  • Ability to correctly interpret and implement written and verbal directions
  • Excellent analytical abilities to review all loan detail, and member issues to recommend possible workout solutions.
  • Prioritize workload based on mandatory requirements and member service level agreements.
  • Strong analytical skills required with a high degree of accuracy.
  • Ability to work flexible hours as needed.
  • Ability to work well under pressure.
  • Positive attitude and team-oriented.

To apply, please visit our website at http://www.keysfcu.org/keys_career.php.

Posted 1/2015


Senior Vice President, Lending - Tinker Federal Credit Union (TFCU)

Located in Oklahoma City, OK, Tinker Federal Credit Union (TFCU) is Oklahoma's largest credit union (over $3B in assets) and has been named as a "Top Workplace" for the state. TFCU has just announced its search for a vibrant, service oriented individual who has a keen grasp of current lending trends and the commitment to serve as the Senior Vice President (SVP), Lending.  This position will be an integral part of the Senior Management Team, working collaboratively within the organization. The SVP, Lending will be required to energetically adapt to lending environment changes, develop innovative lending products/programs, including electronic services, which ensure the best of service to our members and successful achievement of corporate objectives.

Requirements/Qualifications:

  • Bachelor's degree (B.A.) from a four-year college or university in Business or related field
  • 10 + years related experience in credit lending, loan administration & Indirect Auto Lending
  • Thorough understanding of collections, credit administration, federal, state & local laws/regulations pertaining to lending
  • Working knowledge of accounting procedures, regulatory & legal issues related to all areas of responsibility
  • Resilient understanding of both consumer and business lending in a credit union and changing lending environment

TFCU is committed to the success, development, and long-term engagement of its employees and offers a competitive compensation/benefit package to include: Salarycommensurate with applicable experience, Medical/Dental/Vision Insurance, Flexible Spending, Annual Leave, 10 paid Holidays, Life Insurance, 401(k) + co. matching, and Target Benefit.

Apply online: www.tinkerfcu.org

Credit verification will be evaluated prior to interview. Educational, employment, and professional certifications will be verified for final candidates. Selected candidate is subject to substance/alcohol testing. NO PHONE CALLS PLEASE. We promote a substance-free workplace: "Equal Opportunity Employer, M/F/Disability/Veteran"

Posted 1/2015