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Bridge2 Solutions, Inc.
New Podcast!
Rewards Programs 101: Fostering Member
Satisfaction and Loyalty
James Purdy, EVP and Co-Founder of Bridge2 Solutions
Overview
Bridge2 Solutions is the leading innovator of incentive, consumer/member and performance rewards. Bridging performance improvement and advertising agencies with best-in-class retail and service organizations to create a new business model for reward catalog and fulfillment that re-defines the industry. We offer the single point of integration and allow each credit union to customize any offering with their desired branding.
Solutions
Bridge2 Solutions quickly and seamlessly integrates with your program platform to connect you to a continuously growing network of the industry’s most exciting reward offerings.
Rewards
- Direct integration with leading online retailers, providing millions of rewards options, priced in your reward currency.
- Online travel-booking engine offering hotels, air, cruises and packages worldwide.
- Tickets to virtually any concert, theatre or sporting event, even sold-out events.
- Activities, adventure, tours, museums, amusement parks and other day activities in vacation destinations world-wide.
Solutions
- White-label, branded catalogs
- Your pricing, your point medium
- Store, brand, price and item filters
- Advanced customer search and navigation features
- Custom stores and development capabilities
- Real-time reports and order tracking
- Credit card supplemental payments available
- Industry’s largest eco-friendly selection
Commitment
- Dedication to continuous improvement
- Commitment to reward and technology enhancements
Service
- Online order look-up and shipping information
- Single-source customer support for all orders
- Managed participant satisfaction processes for order changes, returns, exchanges etc.
- Order accuracy and order confirmation audits
- Real-time inventory and pricing...never update or discontinue an item again!
Results
- Lower CPP Ratios
- Real-Time Inventory & Pricing
- Most Items Ship for Free
- Redemption Mix Change Away From Cash/Gift Cards
- Increased Log-In Activity
- 4-6x Greater Log-In activity tracked
- Reduced Fulfillment Time-Frames
- Most Items Ship within 24 hours
- Reduced Call Center Activity
- Online & Email Shipping/Tracking
- Increased Member Satisfaction
- Over 160,000 Unique Items Shipped in 2008!
NAFCU Member-Only Benefits
NAFCU members receive a 50% discount on the Bridge2 Solutions standard start-up fee, an average savings of $15,000.
News
February 2010 -- James Purdy of Bridge2 Solutions Featured as Guest Columnist in NAFCU's The Federal Credit Union Magazine
January 7, 2010 -- NAFCU Services and Bridge2 Solutions Announce Podcast on Trends in Credit Union Rewards Programs
October 14, 2009 -- NAFCU Services Selects Bridge2 Solutions as Exclusive Partner for Loyalty, Incentive, Member and Performance Rewards
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