NAFCU: National Association of Federal Credit Unions | ATM, Debit Card and Gateway Processing

FTPS, LLC

Rachelle Powers | rachelle.powers@53.com

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Overview

FTPS, LLC is NAFCU Services' Preferred Partner for ATM and Debit Card Processing Solutions. One of the nation’s oldest and largest EFT processing providers, FTPS provides best-in-class processing to over 2,300 financial institutions, supporting over 36 million debit cards and processing more than 21 billion transactions each year.

Credit unions are well-represented among their client base, with over 350 customers throughout the U.S.

Products/Services
Card Services: Offers ATM, consumer debit, business debit and HELOC card processing, plus value-added services including, but not limited to:

lost/stolen support
3-D Secure/Verified by Visa, MasterCard
Secure Code
fraud monitoring
stand-in processing

Card Management:
Our unique back-office management system allows our clients to perform real-time tasks, such as allowing new cards to be immediately defined and activated, blocking cards, performing the hot card function, changing a PIN, and making other updates to be placed instantly on existing cards.

Card Production:
Supports a wide variety of card issuance requirements, including regional- and national network-branded ATM cards, debit cards (standard, business, and gold), Visa CheckCard and Debit MasterCard cards.

Network Gateway:
Provides access to most regional and national ATM, POS and EBT networks, credit card associations, fleet programs and a variety of other services. We provide a single point of settlement for these networks, thereby providing streamlined settlement and reconciliation across networks.

Command Center:
Our Command Center operators monitor ATMs, network links and other directly attached devices continually, 24 hours per day, 365 days a year.

Reports:
Provides a comprehensive set of EFT reports that cover settlement, reconciliation, deposit proof, adjustments, security suspects, ATM usage, performance reporting, and other network statistics.

Transaction Processing:
Our systems have handled processing loads in excess of 1,000 transactions per second and can handle significantly greater loads. We maintain an internal response time of 0.10 seconds and a transaction response time of 1.80 seconds. Our systems are designed for maximum scalability, flexibility and growth.

Conversions:
FTPS, LLC understands the complexity of EFT conversions.

Debit Card Marketing Program:
Full-service debit card-marketing program to enable credit unions to effectively promote card acquisition, activation and usage on a quarterly basis. This turnkey service utilizes direct mail packages to influence cardholder behavior, drive transaction growth and increase profitability. By taking advantage of this opportunity, our credit union members maximize their annual interchange growth, inevitably building “best-in-class” portfolios.

Benefits

Control: FTPS’s in-house processing systems and skilled programmers address your needs more quickly, with more options and increased cost savings. For example, our dual role as credit card processor and ATM processor enables you to accept credit cards, debit cards, EBT cards and check processing services through the same interface, simplifying settlement and increasing speed of authorization.

Innovation: FTPS has a history of developing some of the industry’s milestone innovations, such as the first shared online ATM network, early online POS debit and adjustment processing, and the first Internet-accessible transaction management system. From Internet research capabilities to the payment methods of the future, FTPS keeps you on the forefront of payment technology.

Stability: FTPS's consistent performance, sizable growth, and asset size of over $106 billion are some of the factors that have made FTPS Bank one of the largest transaction processors in the U.S.

Technology: The experience, size and resources of FTPS enable constant system improvement and evaluation. For example, FTPS was the first processor in the U.S. to employ IBM’s Parallel Enterprise Server hardware platform. The ability of these systems to handle tremendous processing loads, even during peak periods, helps keep your customers’ wait in line to a minimum.

Efficiency: Fifth Third continues to set the standards for back office efficiency. FTPS pioneered the development of online chargeback response, facsimile draft, and Internet-accessible back office management. Over the past nine years both MasterCard and Visa have recognized our commitment to customer service and presented us with Quality Service and Data Integrity Awards—a record unmatched in the industry.

Reliability: Redundant resources in our Cincinnati, Ohio; Florence, Kentucky; and Grand Rapids, Michigan data centers allow you to enjoy maximum availability of your payment systems. In addition, FTPS provides a telephone authorization system that is available 24 hours a day, seven days a week for use in case of terminal malfunction.

ATM Support: Supports virtually every recent model ATM installed in the United States, and also offers a wide range of ATM processing features, including surcharging, mini-statements, stamp and non-cash item dispensing, promotional screen messages, Remote Key, EJ Upload, Software Distribution and many other features that provide the value-added services the industry has adopted.

Company

Since 1973 FTPS, LLC has delivered electronic banking solutions to financial institutions nationwide. Our product suite includes ATM and Debit Card Processing, ATM Driving, Card Production and Debit Card Portfolio Management.

FTPS has almost 2000 clients in all 50 states and 16 foreign countries. We drive more than 12,000 ATMs, process 9 billion transactions and support 26 million debit cards worldwide.

NAFCU Member-only Benefits

$5,000 bonus to NAFCU member credit union for conversion and three-year waiver of fee on debit card marketing programs – an additional savings of $2,400.

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