How Do You
Train Your Employees to Engage Members? (Webinar)
In order to maximize member
engagement, we need to look to those on our front lines. This webinar will
focus on our valued employees and what you can do to prepare them to
communicate with our members.
Loyal, knowledgeable employees are critical to the success of credit unions,
and if we take the time to properly nurture and train them, we will be rewarded
by having them take pride and ownership in our credit unions.
- Learn tips to empower your employees to persuasively
communicate with members. This is key because members have so little time
to “listen” to our offers.
- Find out how your employees can leverage technology,
experience, and empathy to make their time spent with members impactful.
This webinar will help develop
productive and loyal employees in your credit union, and how to measure the
success of a team.
the presentation slides »
This webinar is part of the Allied
Growth and Innovation Series: Driving Member Engagement.
About the Allied Growth and
Innovation Series: Driving Member Engagement
How do you execute one-to-one
marketing in a meaningful and goal-oriented manner? This 10-part series will
challenge you to think about how your credit union is engaging members
today…and provide you with a comprehensive list of cutting-edge ideas as you
move toward the future. Get a new perspective on driving member engagement
for long-term, profitable relationships.
Expert Presenter: Sundeep
Kapur, Digital Strategist
Sundeep Kapur helps brands define their OMNI-channel
marketing strategies. He has had the opportunity to help many financial
institutions create and execute a successful digital strategy. His specialty
lies in helping brands adopt digital by focusing on fundamentals – reduced
cost, security, and driving revenue - all towards improving lifetime member
value. He is an industry recognized expert who has delivered keynotes, run
panels, and delivered "relevant, inspirational, and outstanding"
education for organizations around the world. In addition to direct work with
clients, he writes articles for magazines, is a special presenter for NAFCU and
is invited to speak at a number of financial conferences. He currently chairs a
Digital Advisory Strategy Council, focused on giving financial executives
practical and innovative ideas on defining their member engagement strategy.
Allied Solutions is the NAFCU
Services Preferred Partner for Insurance—Bond, Creditor Placed (CPI),
Guaranteed Asset Protection (GAP), and Mechanical Breakdown (MBP); iSolutions;
and rateGenius. More educational resources and contact information are
available at www.nafcu.org/allied.
Also available: Integrating Your Sales and Servicing Channels »