Newsroom
September 20, 2013
CFPB sets up consumer hotline in Jackson, Miss.
Sept. 23, 2013 – The CFPB and the city of Jackson, Miss., on Friday announced the creation of a hotline through which consumers can call the CFPB with questions about financial products and services such as mortgages, loans, and debt collection, through an already established non-emergency line run by the city.
"We want to help our citizens become more aware of the financial options and services that are available to them, and what better way than to connect the City's 311 system with the CFPB," said Jackson Mayor Chokwe Lumumba.
The line is currently set up for city services, but will now connect consumers who have questions or complaints about financial products or services to bureau staff. The hotline will serve as an additional resource for area consumers, who can also file complaints through the bureau's website or by contacting bureau staff through their direct toll-free phone number, fax or regular mail.
NAFCU is monitoring the various channels being used by the CFPB and other regulators to collect consumers' financial services complaints. The association continues to urge the bureau to ensure its process for handling consumer complaints does not add unnecessary red tape and that complaints included in the CFPB's public database are verified and do not expose credit unions to reputation risk.
"We want to help our citizens become more aware of the financial options and services that are available to them, and what better way than to connect the City's 311 system with the CFPB," said Jackson Mayor Chokwe Lumumba.
The line is currently set up for city services, but will now connect consumers who have questions or complaints about financial products or services to bureau staff. The hotline will serve as an additional resource for area consumers, who can also file complaints through the bureau's website or by contacting bureau staff through their direct toll-free phone number, fax or regular mail.
NAFCU is monitoring the various channels being used by the CFPB and other regulators to collect consumers' financial services complaints. The association continues to urge the bureau to ensure its process for handling consumer complaints does not add unnecessary red tape and that complaints included in the CFPB's public database are verified and do not expose credit unions to reputation risk.
Share This
Related Resources
Add to Calendar 2024-03-26 09:00:00 2024-03-26 09:00:00 Ensuring Safety and Soundness with AI Listen On: Key Takeaways: [03:48] The regulators are very focused on fairness in lending especially when it comes to using AI and outside models. The industry is moving very fast. [08:25] Articulating a business use case and how partnering with a Fintech can support it is the first step in having a successful conversation with your board. [10:30] Talk to your account executive at your Fintech and have them help you overcome objections. [15:01] Plan for oversight. It is not set and forget it. Your regulators are going to want to know how you are overseeing that from a 3rd party risk management standpoint. [15:47] Have a handle on your reserves and capacity for lending and start small and grow slowly. Web NAFCU digital@nafcu.org America/New_York public
Ensuring Safety and Soundness with AI
preferred partner
Upstart
Podcast
Help Ease Your Members' Loan Payment Concerns
Planning, Auto Loans, Research
preferred partner
TruStage
Blog Post
The Value of Risk Management in Cybersecurity
preferred partner
DefenseStorm
Video
Add to Calendar 2024-03-13 14:00:00 2024-03-13 14:00:00 Digital Assets in Credit Unions: What Are the AML Risks? The digital asset boom is upon us. Like it or not, you have to deal with it effectively with your members, credit unions are on the frontlines of crypto adoption. Even the NCUA has been providing more and more guidance on different aspects of digital assets. You need to be prepared. How? By understanding the core basics of digital assets (specifically cryptocurrencies) the risks that it poses to credit unions and how you can be better prepared to handle issues when they arise. In this webinar, Understanding the Digital Assets Boom, you’ll focus on the basics of digital assets, a background of cryptocurrencies and types, the regulations that are established and the proposals that are being considered and how to position yourself to understand all of these components and include them in your day-to-day roles. Key Takeaways Comprehend the basics of digital assets including cryptocurrencies Understand currently established regulations and what the future has in store, specifically in 2024 Identify and remediate issues that arise in your credit union Register Now $295 Members | $395 Nonmembers(Additional $50 for USB)One registration gives your entire team access to the live webinar and on-demand recording until March 13, 2025Go to the Online Training Center to access the webinar after purchase » Who Should Attend NCCOs NCRMs Compliance and risk titles Education Credits NCCOs will receive 1.0 CEUs for participating in this webinar NCRMs will recieve 1.0 CEUs for participating in this webinar Web NAFCU digital@nafcu.org America/New_York public
Digital Assets in Credit Unions: What Are the AML Risks?
Credits: NCCO, NCRM
Webinar
Get daily updates.
Subscribe to NAFCU today.