CFPB sets up consumer hotline in Jackson, Miss.
Sept. 23, 2013 – The CFPB and the city of Jackson, Miss., on Friday announced the creation of a hotline through which consumers can call the CFPB with questions about financial products and services such as mortgages, loans, and debt collection, through an already established non-emergency line run by the city.
“We want to help our citizens become more aware of the financial options and services that are available to them, and what better way than to connect the City’s 311 system with the CFPB,” said Jackson Mayor Chokwe Lumumba.
The line is currently set up for city services, but will now connect consumers who have questions or complaints about financial products or services to bureau staff. The hotline will serve as an additional resource for area consumers, who can also file complaints through the bureau’s website or by contacting bureau staff through their direct toll-free phone number, fax or regular mail.
NAFCU is monitoring the various channels being used by the CFPB and other regulators to collect consumers’ financial services complaints. The association continues to urge the bureau to ensure its process for handling consumer complaints does not add unnecessary red tape and that complaints included in the CFPB’s public database are verified and do not expose credit unions to reputation risk.