Javelin: Navy FCU, USAA digital leaders

July 31, 2014 – Javelin Strategy & Research named Navy Federal Credit Union and USAA as leaders in the “Digital-First” category in its semiannual benchmarking study, Outperform.

According to Javelin’s release: “They are delivering industry-leading digital banking offerings and earning customer-satisfaction scores for digital that rival those of traditional banks and credit unions.”

The survey also named Bank of America, Chase, Citibank and Wells Fargo as the leading digital performers out of the top 20 retail banks. SunTrust Bank and Regions Bank were also highlighted as regional providers with smaller technology budgets than those of big banks, but digital platforms that Javelin considered more “comprehensive.”

NAFCU President and CEO Dan Berger highlighted the value of technology and how it can help credit unions compete in the modern financial services marketplace during his speech at the association’s 47th Annual Conference and Solutions Expo last week – calling it “the great equalizer” for the industry.

 

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