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December 06, 2016

NCUA updates Consumer Assistance Complaint portal

The NCUA has made changes to its Consumer Assistance Complaint portal to allow for expanded portal access for credit unions.

The portal was previously only accessible to credit union CEOs, but now an executive will be able to designate an additional credit union employee or official to help address consumer complaints.

The portal, which opened in November 2015, is part of the NCUA's MyCreditUnion.gov site. Credit unions can use the portal to correspond with the NCUA's Consumer Assistance Center about any complaints relating to their institutions.

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