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October 10, 2017

Regulatory Compliance Seminar: Communication strategies, TCPA, more

Credit union professionals yesterday heard presentations on the CFPB's TILA/RESPA integrated disclosure rule (TRID), communication strategies, Telephone Consumer Protection Act (TCPA) and more during the opening day at NAFCU's Regulatory Compliance Seminarin San Diego.

Steve Van Beek of Howard & Howard Attorneys PLLC gave the opening presentation covering the top compliance issues creditors have been facing since the implementation of TRID. He also went over new revisions to the rule and how credit unions can best implement those changes.

Jennifer Hancock of Hancock Consulting reviewed how credit union leaders can ensure a successful contract process between both the credit union and the vendor. She also emphasized that the contracting process should be monitored by legal counsel or qualified personnel.

stevevanbeek2Howard & Howard Attorneys PLLC's Steve Van Beek discussed CFPB's TILA/RESPA integrated disclosure rule (TRID) during yesterday's morning session at NAFCU's Regulatory Compliance Seminar. (Photo by J. Kat Photography)

Credit union attendees also heard from American 1 Credit Union's Janelle Merritt, who discussed best communication strategies for credit unions. She recommended that credit unions should establish the organizations' priorities and maintain open, clear communication between management and employee when it comes to strategicplanning.

Drinker, Biddle and Reath, LLP's Michael Stortz and Michael Daly led a discussion on the latest trends and developments to the Federal Communications Commission's TCPA. During their presentation, Stortz and Daly also reviewed recurring interpretive issues and commercial or informational phone calls.

The last session of the day, sponsored by Bridgeforce, was led by HawaiiUSA Federal Credit Union's Mark Komatsu. He discussed how examiners have moved from transaction testing to a more principals-based approach in assessing credit unions' compliance management systems. He also noted best practices for board and senior management compliance.

For more updates, follow @NAFCUon Twitter with the hashtag #ComplianceSeminar.