NAFCU Online Training Programs FAQs
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How do I purchase the program?
You can
purchase it online at www.nafcu.org/onlinetraining. Or you can contact NAFCU's Member Service Center at 800-344-5580.
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Do individual employees or officials have to sign up to use this training program?
No.
Once you purchase the training program, NAFCU will provide your credit
union with a username and password to access the training courses.
(You’ll be able to change the username and password, should you wish.)
Simply forward the web address, username and password to whomever you
want to use the training. There’s no need to purchase individual
licenses for everyone at your credit union.
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How long does a subscription last?
You
have access to the training program for one year following purchase.
For example, if you purchase it on June 1, 2013, you can use it until
June 1, 2014.
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We’ll be using some of the training programs for large groups. How can I receive handouts?
Handouts
are built into each course. Start the course and click on the
“attachments” icon in the upper right-hand corner. Then click on
“Handouts” to access a printable handout. You can also click on
“Transcript” to print a transcript of the training session, if you wish.
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Must our volunteers take the test at the end of the individual training sessions?
No.
There’s no explicit requirement for your volunteers to do so.
However, the test is there in case your credit union wishes to use it.
Once the volunteer/official takes the test, he or she should print out a
copy of the test results. Or they can cut and paste the results and
email them to the appropriate person at your credit union.
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Some users of this program may be hearing impaired? Is there a transcript?
Yes.
A transcript is built into each course. Start the course and click
on the “attachments” icon in the upper right-hand corner. Then click on
“Transcript” to access a printable transcript.
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Can our members use the training programs?
I
don’t see why not. For example, you may have someone who is interested
in serving on a volunteer committee. They may have questions about
credit unions, though. Feel free to give such persons access to the
training sessions if you think it will help them. Again, use the
training sessions to benefit your credit union as you see fit.
Personally, I think many of the volunteer sessions could benefit credit
union management.
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What can we use to help us document this training to show examiners?
NAFCU
has provided a detailed outline for each training session. All
outlines are combined into one document. Simply keep this document
on-hand should examiners want to know the breadth/scope of your training
program. We also provide training “sign-in” sheets. All of these documents can be downloaded
from the “toolkit” section on the training course homepage.
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The type size in the notes section is very small. What can we do?
Click
on the handouts icon within the presentation you are viewing. You’ll
be able to download a transcript that is much easier to read.
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What is the volunteer training program based on?
With
its 2006 Federal Credit Union Bylaws, NCUA noted its thoughts on
volunteer training. It stated the following: “Federal credit unions
must establish a policy to address training for newly elected and
incumbent directors and volunteer officials, in areas such as ethics and
fiduciary responsibility, regulatory compliance, and accounting.” The
training program is designed to help meet the letter and spirit of that
guidance.
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My password does not work. Can you help?
When
your credit union purchased the NAFCU Training Program, it was able to
select a username and password for use when logging into the program.
Contact your credit union’s training coordinator to obtain this
information. Or you may contact NAFCU’s Member Service Center at
800-344-5580 during regular business hours. (9 a.m. to 5:30 a.m. ET.)
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Since
there's only one user name and log-in, can more than 1 person at our
credit union use the training program at the same time?
Yes. There's no limit regarding how many employees or officials can view courses at any one time.
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