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FOR IMMEDIATE RELEASE | July 21, 2014

NAFCU Statement on CFPB's Announcement to Accept Consumer Complaints on Prepaid Cards

FOR IMMEDIATE RELEASE

Washington (July 21, 2014) - The National Association of Federal Credit Unions (NAFCU) today expressed strong concerns over the Consumer Financial Protection Bureau's(CFPB) announcement to publish consumer complaints on prepaid cards and additional products.

"NAFCU reiterates its concerns surrounding the consumer complaint database and the potential for great reputational harm stemming from unverified consumer complaints," said NAFCU Director of Regulatory Affairs Mike Coleman."Before the CFPB chooses to expand the content of subjects included in the database or pursue its narratives proposal issued last week, it should look to ensure that proper safety controls are in place to protect credit unions and other financial institutions from unsubstantiated claims. Credit unions already have robust procedures in place to address member complaints and take great care to address their members' complaints directly to foster an ongoing relationship."

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Contact: Patty Briotta | 703-842-2820 | pbriotta@nafcu.org