NAFCU Employment Opportunities

DIRECTOR OF MEMBERSHIP

NAFCU (Arlington, VA) seeks a dynamic, charismatic Director of Membership to head its membership efforts. This leader will deepen and improve existing member relationships, as well as recruit and obtain new members. This person will push NAFCU to provide "extreme" member service, focus on revenue and profit, and push toward achieving top notch, cost effective marketing and sales. Most importantly, this leader will create a persistent focus on the member in everything NAFCU does.

Requires:

  • BA in marketing, public relations, or business administration, or equivalent combination of education and experience.
  • Minimum 3 years in professional membership/marketing position for a corporate-based membership association.
  • Expertise in sales and marketing with a track record of attaining measurable goals.
  • Experience with sales staff and call center management.
  • Experience in developing/implementing strategies for member recruitment and retention.

The right person will:

  • Be a dynamic, articulate visionary who can motivate people to achieve through teamwork and work across all levels of the organization. Teamwork is highly valued is a key driver to our success.
  • Be familiar with consumer process flows and research.
  • Have excellent oral and written communication skills.
  • Have experience in managing personnel and budgets.
  • Have iMIS association database experience.

And might also have:

  • An ability and willingness to understand and communicate about financial and business issues relevant to credit unions.
  • An ability and willingness to travel to promote and speak for the Association.

The ideal candidate:

  • Likes to improve things, always leaving processes, people, and places better than s/he found them.
  • Is enthusiastic and positive, always seeing the best in colleagues and members, and striving to help both in any way possible.
  • Isn't afraid of failing, but is deathly afraid of not trying.
  • Understands that trade associations are businesses that need to make money; understands the need to grow revenues; and is driven to accomplishing that goal.
  • Works hard and plays hard, and isn't afraid of getting their hands dirty.

We have an unbridled enthusiasm for serving our members and their mission, and we are looking for a passionate and forward-thinking individual who is ready to transform NAFCU from current service levels to becoming an industry-leading member-facing organization. To apply, email resume w/cover letter and salary expectations to hr@nafcu.org.  EOE.


REGULATORY COMPLIANCE COUNSEL

The National Association of Federal Credit Unions (NAFCU) (Arlington, VA) seeks Regulatory Compliance Counsel to provide members with accurate, timely and comprehensive assistance in various regulatory compliance matters.

Requirements include:

  • Law degree and bar membership;
  • Strong research skills;
  • Excellent oral and written communication skills;
  • Ability to handle multiple tasks, set priorities, attention to detail, and organize workflow with minimal supervision. 

Knowledge/experience with financial institution operations and regulations, credit union specific knowledge and experience a plus.  

The ideal candidate:

  • Likes to improve things, always leaving processes, people, and places better than s/he found them.
  • Is enthusiastic and positive, always seeing the best in colleagues, business partners and members, and striving to help them in any way possible.
  • Isn’t afraid of failing, but is deathly afraid of not trying.
  • Understands that trade associations are businesses that need to make money; understands the need to grow revenues; and is driven to accomplishing that goal.
  • Works hard and plays hard, and isn’t afraid of getting their hands dirty.

To apply, email resume with cover letter and salary requirement to hr@nafcu.org.  EOE.


MARKETING COORDINATOR

If you’re ready to put your attention to detail, love for analytics and keen eye for effective messaging and design to good use in a fast-paced and fun working environment, NAFCU is looking for you.  The Marketing Coordinator will play an integral role in the coordination, development and execution of NAFCU’s email marketing program, will also be responsible for direct mail list strategy, and will provide data, research and administrative support to the marketing division.

Must Have:

  • BA and minimum 1 year of related experience in a marketing/communications department.
  • Proficient in MS Office (Word, Excel, PowerPoint); HTML; database query logic, with the ability to learn and adapt to new technologies
  • A solid understanding of email marketing best practices and good eye for design.
  • Exceptional editing, proofreading, critical thinking and research skills.
  • Goal-, detail-, and results-oriented; extremely organized; and motivated.
  • Entrepreneurial, outside-the-box thinker—thrives on finding a better way!
  • Exceptional interpersonal and teamwork skills.
  • Strong organizational skills and ability to handle multiple projects simultaneously.

Might Also Have:

  • Proficiency in Google Analytics
  • Knowledge of iMIS and Informz

The ideal candidate:

  • Is a self-starter and likes to improve things, always leaving processes, people, and places better than he or she found them.
  • Is enthusiastic and positive, always seeing the best in colleagues and members, and strives to help both in any way possible.
  • Eager to try and not afraid to fail.
  • Understands that trade associations are businesses that need to make money; understands the need to grow revenues; and is driven to accomplishing that goal.
  • Works hard and plays hard, and isn’t afraid of getting their hands dirty.


NAFCU offers a competitive salary and outstanding benefits, friendly team-oriented work environment that supports professional development, and is located 2 blocks from Clarendon Metro.  To apply, email resume with cover letter to hr@nafcu.org.  EOE.


DIGITAL CONTENT COORDINATOR

NAFCU is seeking a self-motivated digital content coordinator to assist in deployment of content on nafcu.org and other association public websites and digital properties. Activities include publishing and validation of content using the association’s web content management systems; leading digital content creation for the association’s Learning Management System; ensuring consistency with NAFCU's brand, site vision and style guide; optimizing web content and landing pages for SEO, usability, engagement and various goals; and coordinating web projects across departments. Reports to the digital content strategist and collaborates on execution of digital content strategy and initiatives.

Major Responsibilities:

  • Association-wide expert on content management systems (CMSs).
  • Collaborate with internal stakeholders and cross-functional teams to create, update, and maintain web content in support of all lines of business and association goals.
  • Coordinate the posting of time-sensitive educational content in the association’s Learning Management System.
  • Troubleshoot issues with key vendors, members, staff and key stakeholders to ensure problems are resolved in a timely and professional manner.
  • Contribute to requirement definition for new website features, striving for continuous improvement.
  • Collaborate with the Digital Content Strategist and key stake holders to help successfully manage web projects to completion.
  • Manage ongoing process for content reviews and audits with marketing project managers and other department managers.
  • Copyedit and proofread all web content.
  • Work with Digital Content Strategist to create content that helps the association appear as the online authority in our industry and aligns with the association goals.
  • Identify opportunities for improvement and perform tests on key landing pages;
  • Track and report key performance indicators.
  • Support training and assistance of all CMS users across the association.

Requirements:

  • Bachelor’s degree in communications, marketing or related field or equivalent combination of education and experience.
  • 2+ years relevant web content management or online and electronic communications experience.
  • Solid understanding of the principles of good website design and basic usability concepts.
  • Knowledge of SEO and web copywriting best practices.
  • Great positive attitude, work ethic, and the ability to show tremendous initiative.
  • Strong attention to detail a must.
  • Excellent written and verbal communication skills, including strong editing, grammar and proof reading skills; good listener and ability to accept constructive feedback.
  • Excellent organizational and prioritization skills, with some project management experience.
  • Ability to keep track of multiple projects and be self-reliant.
  • Possess critical thinking, analytical and creative talent to develop a concept, idea or content into a strong visual presentation that maximizes communications effectiveness.
  • Working knowledge of content management systems; Ektron and Wordpress experience a plus.
  • Working knowledge of Adobe Dreamweaver, CSS and HTML.
  • Proficient in MS Office, including Outlook, Word, Excel and PowerPoint. Google Analytics experience a plus.

To apply, email resume with cover letter and salary requirements to hr@nafcu.org. EOE.


MANAGER, PARTNER MARKETING

NAFCU Services Corporation, a wholly-owned subsidiary of the National Association of Federal Credit Unions (NAFCU), seeks a Manager, Partner Marketing to be responsible for creating and delivering marketing materials and initiatives; activating programs and events; managing projects and relationships; and ensuring brand excellence and consistency across the entire partner portfolio.

Essential responsibilities:

  • Ensure that programs, materials, and events are on strategy and consistent with brand
  • Work closely with NAFCU Events & Education and Marketing teams to plan and activate successful events; coordinate with partners to optimize sponsorships, attendance, representation, speaking engagements, and business development opportunities
  • Collaborate on internal and partner budgets to maximize marketing effectiveness
  • Write and edit succinct and consistent content for brochures, data sheets, websites, campaigns, presentations, booth graphics and other sales support materials.
  • Coordinate public relations and client relations efforts, including writing and editing press releases, success stories, e-newsletters, and white papers
  • Manage library of marketing tools and collateral (presentations, data sheets, brochures, etc.) focused on target audience needs. Work closely with partners to assess current and legacy content for effectiveness; continually update based on product and solution evolution as well as market feedback.
  • Collaborate on an engagement strategy for partner marketing in support of our business goals
  • Collaborate on content creation, especially with respect to coordinating partner participation.

Knowledge/Skills/Abilities:

  • Exceptional organizer and project manager – creates sense and order out of many random inputs
  • Proven ability to transform technical jargon into compelling, actionable B2B sales materials>
  • A consultative and collaborative approach to working with others and solving problems
  • Coordinate multiple projects simultaneously with tight and shifting deadlines
  • Persuasive and influential through professionalism and process – gets work done through others without having formal authority
  • Proven written and verbal communication skills – including proofreading and editing abilities
  • Power user of MS Office Suite – strong preference for project management and spreadsheet applications
  • Fluent in CRM and Marketing Automation tools – strong preference for Salesforce.com
  • Creative and determined problem solver
  • Goal-, detail-, and results-oriented;
  • Assertive and energetic but with a thoughtful and measured approach
  • Bachelor’s degree in marketing, public relations, journalism or related field
  • 3 to 7 years of partnership, event, or channel marketing experience, preferably in B2B environment

For 40 years, NAFCU Services has partnered with the industry’s leading providers to market their solutions for credit union growth and productivity. There are more than 30 Preferred Partners (clients), including industry leaders like MasterCard, Allied Solutions, Insuritas, and Accenture Mortgage Cadence. For more information about NAFCU Services www.nafcu.org/nafcuservices.

To apply, email resume, cover letter, and salary requirements to hr@nafcu.org. Please reference “NAFCU Services – Manager, Partner Marketing” in your email and cover letter. Those applications with a thoughtful cover letter, including five strategic questions you would like to ask in an interview, will be given priority consideration. EOE.