NAFCU Employment Opportunities

Founded in 1967, the National Association of Federally-Insured Credit Unions (NAFCU) is an independent voice in Washington, focusing exclusively on the needs and issues of credit unions at the federal level. NAFCU's specific, overriding purpose: to strengthen credit unions through unwavering federal advocacy, one-of-a-kind compliance assistance and top-rated education and training. Learn more about us.

Browse available positions at NAFCU below. Download our employee benefits information for a look at the wide range of benefits NAFCU offers. Contact hr@nafcu.org with any questions about working for NAFCU.


Membership Associate

The National Association of Federally-Insured Credit Unions (NAFCU) is seeking a dynamic Membership Associate to provide substantial support to a growing Membership team. This position reports to the Vice President of Membership and Sales.

Who we are:

NAFCU is the leading trade association for America's federally-insured credit unions.  Our mission is to provide our members and the credit union industry the absolute best in federal advocacy, education, and compliance assistance. Extreme member service and responsiveness is our hallmark.

Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve and better ourselves so we can better support our members. If you have a growth mindset and you thrive under pressure, you are probably a great fit for our team!

Who you are:

You are a self-starter with a customer-first approach to your daily tasks. You possess outstanding communications skills, both verbal and written, and a confident, professional phone manner. You have a strong attention to detail and accuracy, with an ability to work on multiple projects simultaneously and in a timely manner. You enjoy researching and working with data to help track the engagement of our members and nonmembers.

What you'll do:

  • Oversee the execution of member benefits and assist in onboarding new members.
  • Track industry news and draft appropriate supporting correspondence for NAFCU's President/CEO and Senior Executives.
  • Ensure the integrity and accuracy of NAFCU's database and generate membership analytics.
  • Serve as a NAFCU Ambassador at events and conferences and in daily interactions with members and prospects.
  • Encourage membership renewals and keep members up-to-date on program benefits.
  • Provide reports on membership statistics and trends to various divisions.

Position Requirements:

  • Exceptional customer service skills.
  • Excellent oral and written communication skills.
  • High level of professionalism and time management skills.
  • Proficient with Internet searches.
  • Software knowledge – proficient in Microsoft Word and Microsoft Excel; working knowledge of iMIS database system preferred
  • An enthusiastic multi-tasker
  • High attention to detail and demonstrated proactive and strategic approach to daily tasks.
  • Minimum 2-year Associate degree, Bachelor's degree preferred
  • At least one year of experience in an office administrative position

If you push yourself and your colleagues to be better, enjoy creating and learning new things, and are committed to helping us make NAFCU the best trade association in Washington, D.C., we would love to hear from you. To apply, email resume with cover letter and salary requirements to hr@nafcu.org.  EOE.


Associate Director of Digital Strategy

The National Association of Federally-Insured Credit Unions (NAFCU) is seeking a self-motivated associate director of digital strategy to oversee a brand-consistent and unified digital strategy to include online, social media, and mobile technologies. You will ensure optimal user experience and engagement in digital channels in order to create a competitive advantage for the NAFCU brand. This position reports to the vice president of marketing and directly manages the digital content coordinator.

Who we are:

NAFCU is the leading trade association for America's federally-insured credit unions.  Our mission is to provide our members and the credit union industry the absolute best in federal advocacy, education, and compliance assistance. Extreme member service and responsiveness is our hallmark.

Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve and better ourselves so that we can better support our members. If you have a growth mindset and you thrive under pressure, you are probably a great fit for our team!

Who you are:

You are a strategic thinker, that's also willing and able to get into the weeds to help implement digital initiatives. You love to continuously learn and stay abreast of the latest trends in digital. You are energized by a fast-moving environment, trying new things and driven to continuously improve. You strive to exceed expectations and go the extra mile to achieve results. You love technology, data and uncovering trends that can be applied to catapult results. You are a team player and expert communicator.

What you'll do:

  • Lead development of digital strategies including cross-channel online content sharing, websites, search, social media and mobile to build engagement with our audiences.
  • Work collaboratively with other teams to strategize and coordinate digital marketing, communications and social media campaigns, ensuring proper integration.
  • Operate as the overall technical and digital marketing subject matter expert, representing the digital point of view on projects across the organization.
  • Manage content of the corporate website and microsites, including architecture, navigation, design and search engine optimization (SEO). Ensure a focused message and site content that is dynamic, current, informative and engaging.
  • Identify, create a business case for, manage and implement large-scale web and digital projects.
  • Provide benchmarks and analyze metrics to measure effectiveness of online initiatives, make recommendations and inform association decision making.

Position Requirements:

  • Bachelor's degree in marketing, communications or related field or equivalent experience.  
  • Minimum 5 years' experience working in online and electronic marketing and/or communications.
  • Expertise in the principles of good website design, content strategy, basic usability concepts and web copywriting best practices.
  • Possesses excellent writing, editing, and proofreading skills with keen attention to detail.
  • Exhibits strong project management skills, strategic thinking and organizational skills. Must have demonstrated ability to handle multiple projects with shifting priorities.
  • Ability to lead cross-functional teams and work collaboratively on communication strategies.
  • Experience working in website content management systems; Drupal and Wordpress experience a plus.
  • Proficient in Adobe Web Premium (Dreamweaver, Photoshop, etc.), HTML and CSS preferred.
  • Proficient using Google Analytics for reporting and trend analysis and working knowledge of Google Tag Manager.
  • Great positive attitude, work ethic, and the ability to show tremendous initiative.

If you push yourself and your colleagues to be better, love creating and learning new things, and are committed to helping us make NAFCU the best trade association in Washington, D.C., we would love to hear from you. To apply, email resume with cover letter and salary requirements to hr@nafcu.org.  EOE.


Programs and Meetings Administrator

The National Association of Federally-Insured Credit Unions (NAFCU) in Arlington, VA seeks an Administrator for its educational programs.

  • NAFCU is the leading trade association for America's federally-insured credit unions.  Our mission is to provide our members and the credit union industry the absolute best in federal advocacy, education, and compliance assistance.
  • We are not just a trade association.  We love credit unions -- especially our members -- and will do what it takes to help them succeed.  The programs and conferences we offer throughout the year and across the nation aim to inspire, invigorate, and educate at all levels.

This position will coordinate the maintenance and implementation of our certification programs.  The administrator also will assist the Director of Education in the production of materials for NAFCU's educational programs, for both webcasts and conferences.

Required Qualifications:

  • Bachelor's degree – English, Education, Communications, or Marketing major preferred
  • Excellent writing, editing, research, and verbal communication skills
  • Strong organizational and project management skills
  • Ability to review and edit  the work of others
  • Ability to quickly learn and become proficient with new technologies/systems including databases, email software, Internet editing tools, etc.
  • Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint
  • Must be a strong team player, with the ability to juggle multiple projects, manage deadlines, and be flexible with changing priorities
  • Excellent customer service skills
  • Positive attitude

Desired Qualifications:

  • Minimum 1 year experience in a similar position; work within a trade association, credit union, or the financial services industry preferred.

The ideal candidate:

  • Likes to improve things, always leaving processes, people, and places better than s/he found them
  • Is enthusiastic and positive, always seeing the best in colleagues and members, and striving to help both in any way possible
  • Understands that trade associations are businesses that need to make money; understands the need to grow revenues; and, is driven to accomplishing that goal

To apply, email resume with cover letter and salary requirements to hr@nafcu.org.  EOE.