Board of Directors Online Training Course FAQs

Browse frequently asked questions about the Board of Directors Online Training Course below. Please contact NAFCU's Member Service Center with any additional questions at msc@nafcu.org or 800-344-5580.

How do I log in to the NAFCU Online Training Center?
Your purchase includes access for your entire credit union and board.

  1. Log in to the NAFCU Online Training Center with your individual NAFCU website username and password.
  2. Click on Board of Directors Online Training Course (New) under "My Courses." We recommend you take the modules in the order in which they are listed.

What if I don't have a NAFCU website username or password or I forgot it?
No problem. Go to the NAFCU Online Training Center. Click "Forgot my password or my username" first to make sure you don't already have an account. If you do not already have an account, click "Create an account," and follow the instructions. If you experience login trouble, please contact us at msc@nafcu.org or 800-344-5580.

I was in the process of completing the previous version of Board of Directors Online Training. How do I access those records?
You can contact NAFCU's Member Service Center at msc@nafcu.org or 800.344.5580 and request an e-transcript of your previous progress and receive any certificates you earned. We recommend you still watch all of the new Board of Directors Online Training modules, which have been updated with new and useful information.

How do I receive certificates for financial literacy and BSA training?
Modules that help meet NCUA's expectations for annual training are flagged in the module descriptions. Once you complete the module, click "Print Certificate" to save or print your Certificate of Attendance. You may also view, print, and save your complete NAFCU Online Training Center e-transcript at any time. Look for this icon in the top navigation bar: e-transcript icon.

How do I earn my NAFCU Certified Volunteer Expert (NCVE) designation?
After completing the Board of Directors Online Trainig course, you may take an exam to earn your NCVE designation. Click on the NAFCU Certified Volunteer Expert (NCVE) Exam module under the Board of Directors Online Training Course (New) course. Download the exam and exam instructions. Learn more about becomming an NCVE.

I am an NCVE. How do I receive Continuing Education Credits towards my certification?
NCVEs will automatically receive CEUs for participating in each course module. You must be logged in with your individual NAFCU website login to receive credit. If you do not see the appropriate credits awarded or did not complete participation, please email us to adjust your credits accordingly.

How do I access the included Credit Union Director Handbook?
The Credit Union Director Handbook PDF is included within the online training center course. Login to the NAFCU Online Training Center and navigate to the Board of Directors Online Training Course (New) under "My Courses." Click on the Download NAFCU's Credit Union Director Handbook module.

How long does a subscription last?
The subscription is an annual subscription, applicable for one full year from the date you purchased.

How can I receive handouts?
Handouts are built into each module. Start the module and click on the Resources link in the upper right-hand corner. Then click on "Handouts" to access a printable handout of the presentation slides.

Can our members use the training programs?
Yes. For example, you may have someone who is interested in serving on a volunteer committee. They may have questions about credit unions. Volunteers associated with your credit union may create an individual NAFCU website username and password as described above. Many of the volunteer modules could also benefit credit union management.

What can we use to help us document this training to show examiners?
NAFCU has provided a detailed course outline explaining what is covered in each module.

What is the volunteer training program based on?
With its 2006 Federal Credit Union Bylaws, NCUA noted its thoughts on volunteer training. It stated the following: "Federal credit unions must establish a policy to address training for newly elected and incumbent directors and volunteer officials, in areas such as ethics and fiduciary responsibility, regulatory compliance, and accounting." The training program is designed to help meet the letter and spirit of that guidance.