Frequently Asked Questions

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Browse frequently asked questions about the Compliance Webcast & Online Training Subscription below. Please contact NAFCU's Member Service Center with any additional questions at msc@nafcu.org or 800-344-5580.

How do I log in to the NAFCU Online Training Center?

What if I don’t have a NAFCU username or password or I forgot it?

Why does each person at our credit union need their own login? We used to have a single company login.

How do I view live webcasts?

Will I receive live webcast reminders?

How can I print live webcast handouts?

How can I view the on-demand version of a live webcast?

I am an NCCO. How do I receive Continuing Education Credits towards my certification?

How many users per credit union branch can be logged in to each webcast?

What if I can’t view the webcast at the time of the live broadcast?

How do I request a copy of the webcast on CD?

Are webcasts ever changed or cancelled?

How do I contact your webcast media service?

Also see: Webcast viewing FAQs and testing information.


How do I login to the NAFCU Online Training Center?
Once you purchase an online training subscription or course, you can start developing your expertise immediately.

  1. Log in to the NAFCU Online Training Center with your individual NAFCU username and password.
  2. Click on a course under “My Courses.” We suggest you start in the Compliance Course Library. Brush up on regulations, NCUA’s examination process, risk management, and more.
  3. Looking for a specific topic? Search by keyword and find it faster.

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What if I don’t have a NAFCU username or password or I forgot it?
No problem. Go to the NAFCU Online Training Center. Click “Forgot my password or my username” first to make sure you don’t already have an account. If you do not already have an account, click “Create an account,” and follow the instructions. If you experience login trouble, please contact us at msc@nafcu.org or 800-344-5580.
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Why does each person at our credit union need their own login? We used to have a single company login.
Each employee and/or board member at your credit union will get the most out of the new NAFCU Online Training Center with his/her own individual account. The new system will:

  1. Test comprehension
    Certain self-paced modules include assessments following completion, allowing a user to test his/her comprehension. With a single company login, this feature would only benefit the first user to take the assessment.
  2. Award certificates for completion
    Select modules provide certificates upon completion, which must be awarded at the individual level. With a single company login, this feature would falsely provide certificates to anyone at the credit union whether or not they completed the module.
  3. Track individual training progress
    Individual users may view and print their individual e-transcripts at any time, allowing them to track their individual training progress. With a single company login, the e-transcript function wouldn’t reflect the individual’s progress.
  4. Award NCCO credit automatically
    NAFCU Certified Compliance Officers (NCCOs) may automatically earn continuing education credits (CEUs) by participating in select modules within the NAFCU Online Training Center. No forms to fill out. Watch, earn credit, and easily maintain your NCCO designation.
  5. Coming soon: Provide a Bird’s Eye View of Employee Training
    NAFCU is developing the capability for Training Managers to view the training progress of everyone at the credit union.

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How do I view live webcasts?
Once logged in, click on Live Compliance Webcasts on the Industry’s Hottest Topics under “My Courses.” Live webcasts are located under the “Events” tab.

Once the live webcast begins, you should see and hear the presenters in the video window on the left side of the screen. You should see the presentation on the right side of your screen. See system requirements and other webcast FAQs.
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Will I receive live webcast reminders?
As the subscription purchaser, you will automatically receive live webcast reminders a few days before each webcast. You can always check out the webcast line-up. New webcasts are added continuously.
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How can I print live webcast handouts?
Handouts are available within the webcast screen, which will be available 30 minutes prior to the start time. At the top right hand corner, you will see “CLICK HERE for Handouts.” We suggest you log in a few minutes early to print handouts. If you need handouts sooner, please email msc@nafcu.org.
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How can I view the on-demand version of a live webcast?
After the webcast, you will be able to view the on-demand version in Live Compliance Webcasts on the Industry’s Hottest Topics under “My Courses.” The on-demand version will be available here for 12 months following the date of the live webcast. After that, it may be archived in the library for continued viewing.
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I am an NCCO. How do I receive Continuing Education Credits towards my certification?
For most live webcasts, NCCOs receive 1.5 CEUs for participating. Listen at the end of the webcast for the “Event Attendance Code” and instructions. Compliance Webcast & Online Training Subscription customers may also receive credit for watching the on-demand version. Cilck "Take module assessment" after viewing the on-demand webcast.
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How many users per credit union branch can be logged in to each webcast?
There is no limit to the number of participants that can view the webcast. With your purchase, your entire credit union has access. However, each individual should log in with his or her individual NAFCU username and password.
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What if I can’t view the webcast at the time of the live broadcast?
If you can’t view the webcast on the day of the live broadcast, check system requirements. You may also contact us at msc@nafcu.org or 800-344-5580. Plus, your subscription entitles you to on-demand access for one year.
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How do I request a copy of the webcast on CD?
To request your CD copy for each webcast, please send an email to msc@nafcu.org with the following information:

Webcast title and date:
Credit union name:
Contact name:
Mailing address:
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Are webcasts ever changed or cancelled?
NAFCU prides itself on offering you the most up-to-date topics relevant to the challenges that credit unions are facing. It is possible that webcasts may be postponed in order to accommodate a hot-topic webcast related to an upcoming or recently passed regulation or rule.

In the event that this does occur, you will be notified immediately. We will do our best to reschedule the postponed webcast and inform you of the new date.
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How do I contact your webcast media service?
Should you need to contact York Telecom, our webcast media service provider, you may do so at events@yorktel.com or call 800-715-1779 for assistance.
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