NCR Corporation

NCR Credit Union Webinar Series
NCR Credit Union Webinar Series

Credit union executives are seeking new ways to economically alter the scale, reach, and character of their branch assets to drive growth and enable expansion in profitable new territories and non-traditional locations. Learn how to do just that in this webinar series.


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Overview

NCR Corporation is the NAFCU Services Preferred Partner for automated teller machine (ATM) solutions and services and teller cash recyclers (TCR).

NCR enables credit unions across the country to communicate with members millions of times each day. Whether these interactions take place across the counter, by telephone, at a kiosk or ATM machine, or over the Internet, NCR is there with the hardware, software and solutions that make it easier, more convenient and more relevant to members.

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Dayton, Ohio.

Solutions

Advanced Function Image Enabled ATMs ('No Envelope' Intelligent Deposit): offers a fast ROI based on reduced cost and increased productivity. Learn more.  

Traditional Full Function ATMs: a complete line of full-function, cash dispensing ATMs, from wall to drive-up. Learn more.

ATM Maintenance: a broad range of services to maximize ATM up-time and consumer access. Learn more.  

APTRA Software: the premier Windows-based ATM platform and application suite that enables the broadest range of self-service functionality and flexibility. Learn more.  

Teller Cash Recyclers (TCRs): designed to drive efficiencies for your branch transactions, move lines faster, free up teller-line time for better customer service, and cross-selling. Learn more.

NAFCU Member-only Benefits

NCR currently offers two special rebates for NAFCU members. On Traditional Full Function ATMs, NAFCU members receive a $3000 rebate. On Advanced Function Image Enabled ATMs, NAFCU members receive a $6000 rebate. (Please note: This program cannot be used with any other existing program offered by NCR.)

NCR also helps NAFCU members address key industry initiatives such as Triple DES encryption, Remote Key Management, ADA and the move to Windows-based ATM platforms/applications.

Educational Resources

  •  Improving Sales and Service with Interactive Teller Machines (Podcast)

    In this podcast, learn how a credit union can improve its service levels by using video teller machines. You’ll hear how credit unions deployed these interactive machines and their results—from increased sales and balances to improved member satisfaction.

  •  Branch Network Transformation: Staying Ahead of Shifting Priorities (Recorded Webinar)
    Credit union executives are seeking new ways to economically alter the scale, reach, and character of their branch assets to drive growth and enable expansion in profitable new territories and non-traditional locations.Learn how to do just that in this webinar.
  •  NCR Credit Union Webinar Series

    Credit union executives are seeking new ways to economically alter the scale, reach, and character of their branch assets to drive growth and enable expansion in profitable new territories and non-traditional locations. Learn how to do just that in this webinar series.

  •  Like Me and Let the Conversation Continue (Blog Post)
    Financial institutions need to look for ways to leverage consumer trust, consumer preferences, and consumer interaction to build long term mutually profitable relationships. Integrated marketing is the key mantra to driving consumer engagement.
  •  The Traditional Branch Concept Is Under Attack. How Do You Respond? (Blog Post)
    Popular press has argued that the branch is obsolete and that consumers are shunning the branch. Traditional financial products are being replaced with prepaid cards as cited in the Wall Street Journal. Read more of this NAFCU Services Blog post.
  •  Monetizing ATMs with Targeted Marketing (Blog Post)
    Many people have different definitions for ATM marketing, so let me first start by defining what ATM targeted marketing is not: it is not about running a video on the idle screen of an ATM, nor is it the passive advert screen you would see while waiting for your cash to be dispensed. Read more of this NAFCU Services Blog Post.
  •  What Brands Can Do to Circumvent Social Hacking (Blog Post)
    Brands need to have three types of communications - before the event, to help circumvent the phish; during the event, to assist in reducing the impact; and after the event, to both assuage the consumer and prevent this malicious cycle. Read more of this NAFCU Services Blog post.
  •  Forget Your Crystal Ball—Learn the Real 2013 Marketing Trends (Blog Post)
    Each New Year, it appears that everyone finds a magic crystal ball to predict the future. In marketing, however, you really can predict the future—when you base your predictions off of trends and analytics. Read more in this NAFCU Services Blog post.
  •  Credit Union Industry Experts: What's in Store for 2013 (Blog Post)
    For our year-end blog post I asked our Preferred Partners to tell us what they see coming over the horizon, from their perspective, that credit union executives need to be focused on and/or prepared for as we head into 2013. Looking back a year, I see some common themes—revenue issues, economic uncertainty, regulatory uncertainty, and political uncertainty. Read more of this NAFCU Services Blog post.
  •  The Case for Social Media: Why You Can't Afford to Ignore It Anymore (Blog Post)
    The world of social media allows us to invite our members into our lobby or us to join our members in their homes. Staying in touch with them through social media allows us to keep them informed, and also market to meet their needs. Read more of this NAFCU Services Blog post.
  •  eMarketers Exclusive—Top 10 Trends of 2013 (Webinar)

    Today’s consumer is on the go, they are in the know, and they are surely connected. Start off the new year with new strategies! Watch this recorded webinar where we review the top 10 trends of 2013 and what you can do to improve your credit union’s eMarketing strategy.

  •  Keeping Your Members Happy (Blog Post)
    Often overlooked, even though they comprise a large part of your members’ interaction with your credit union, are ATMs. Learn how to improve the ATM experience in this NAFCU Services Blog post.
  •  Bringing the Personal Branch Banking Experience to the ATM (Whitepaper)
    The ATM remains the most recognized banking channel as it satisfies many consumers’ daily banking needs. Yet, while the new multi‑function, self‑service ATMs offer the convenience of completing more complex self‑service transactions, they fail to recreate the level of engagement found in-branch. However, innovative technologies are now emerging that deliver a combination of self‑service banking with time and location convenience and humanization of the experience.
  •  Christopher Columbus had his flag, credit unions have video ATMs (Blog Post)
    Back in Columbus’ day, geographic expansion for Old World nations was a relatively straightforward process. Over the centuries, both countries and credit unions have found growth to be much more complicated. Read more of this NAFCU Services blog post.
  •  Successfully Navigating the Converged Channel Era (Blog Post)
    As the most frequently used touch point for credit union members, the ATM plays a key role in an evolving multichannel environment. ATM functionality has grown beyond simple cash withdrawal and continues to increase. Read more of this NAFCU Services Blog post.
  •  Successfully Navigating the Converged Channel Era (Article)
    As the most frequently used touch point for credit union members, the ATM plays a key role in an evolving multichannel environment. ATM functionality has grown beyond simple cash withdrawal and continues to increase. Deposit capture and ad placements at ATMs, for example, add new sources of revenue streams, cross-selling opportunities and other personalized member communications.
  •  Bringing the Branch Experience to the ATM (Webinar)

    Watch the BAI Banking Strategies webinar presented by NCR on NCR’s Interactive Teller Solution! Learn how you can meet and exceed customer expectations while lowering costs, optimizing staff deployment, and growing revenue.

  •  Transforming the Customer Experience in Retail Branch Banking (Podcast and Presentation)

    How do credit unions create the right road map to incrementally improve their branch experience, all the while, delighting customers and cementing profitable long term relationships? In this 2012 Strategic Growth Conference session, check out the latest trends and how to integrate innovative technology solutions into your credit union’s roadmap! 

  •  The Future of Retail Branch Banking: Waltons or Jetsons? (Blog Post)

    Branch Transformation is now a ubiquitous term, synonymous with retail banking organizations searching for the golden solution to leave the past 5 years of banking turmoil behind and enter the next decade with a fresh, dynamic and customer-centric branch banking proposition. Read more of this NAFCU Services blog post.

  •  10 Deadly Social Media Sins (Blog Post)
    Social media has changed many rules of marketing, which can be especially disconcerting for those of us raised in the ‘traditional’ media world.  Some of the things we have always either accepted as fundamental precepts or taken for granted are no longer true, or maybe more precisely no longer as effective as they used to be. Read more of this NAFCU Services Blog post.
  •  An NCR Intelligent Deposit Case Study: Veridian Credit Union (Case Study)
    Veridian Credit Union wanted to offer its members superior financial service and expand its geographic coverage into new locations like local shopping malls. One of the keys to this approach was making sure its ATM channel could do everything Veridian's members needed, including automated deposit functionality. Find out how Veridian solved this and other related challenges to deliver the best solution for the credit union and its members in this recent case study from NCR.
  •  Optimizing ATM Transactions with Intelligent Deposit (Webinar)
    Learn how new ATM technology improves member satisfaction and boosts branch revenue! Watch this recently recorded webinar as we explore state-of-the-art Intelligent Deposit ATM technology and how it benefits credit unions. You will learn how Intelligent Deposit addresses key business including, cost reduction through operational efficiency, revenue generation, member convenience, various methods financial institutions use to implement Intelligent Deposit, a thorough examination of SDM, and more!
  •  New ADA ‘2010 Standards’ for ATMs: What You Need to Know (Podcast)
    On September 15, 2010, the U.S. Department of Justice published final regulations revising ADA Standards for Accessible Design, and new ATM standards will take effect March 15, 2011. In this podcast, we will speak with an ATM expert about what these new regulations are and specifics on how your credit union can bring its ATMs up to the new standards.
  •  What Members Want! (Webcast)
    Sundeep Kapur Webcast 2010With the clutter of so many marketing messages hitting your members today - from email, direct mail, social media, and more - grabbing their attention with your message becomes an even greater challenge. In this webcast we explore how to know and understand your members better with seven key variables that the 'empowered member' is looking for and how to deliver your message in the ways that they desire.
  •  An Executive Introduction to Social Media (Webcast)
    Sundeep Kapur Webcast 2010Social media is emerging as a very powerful means for consumers to be heard and for businesses to engage these consumers. And it's becoming more and more apparent that credit unions can effectively leverage social media to create better member onboarding, member engagement and member interaction. In this webcast, we take a look at what you, as a credit union executive, should be doing to help your credit union engage members with social media.
  •  7 Ways to Use Twitter at Your Credit Union (Webcast)
    Sundeep Kapur Webcast 2010Social media channels are proving to be a valuable part of your marketing strategy more and more. However, it is important to understand how to use these non-traditional marketing channels in order to foster meaningful relationships with your members. In this webcast we take a look at one of the most popular and effective social media outlets, Twitter.
  •  Social Media Absolutes for Credit Unions (Webcast)
    Sundeep Kapur Webcast 2010Social media has rocketed into the financial services industry and there's certainly a lot to learn when it comes to effectively using social media to help build meaningful relationships with your members. In this webcast, we will take a look at the social media absolutes for credit unions, including what social media channels are available and which are most effective for credit unions.
  •  Effective Cross-Channel Marketing Strategies for Your Credit Union (Recorded Webinar)
    Boost recruitment, retention and marketing ROI for your credit union! Learn marketing best practices during this webinar, Effective Cross-Channel Marketing Strategies for Your Credit Union, that took place Thursday, September 3, 2009, with special guest presenter Sundeep Kapur, Vice President of Strategic Marketing for NCR eCommerce.
  •  Branch Optimization: The Basics of Cash Recycling (Recorded Webinar)
    NCR Webinar 090309By integrating new innovative cash recycling technologies, credit unions are able to transform the branch experience, resulting in more efficient transaction processing, improved service and greater opportunities for sales. Watch a recorded webinar, Branch Optimization: The Basics of Cash Recycling, from April 30, 2009 with NAFCU Services Preferred Partner NCR Corporation.
  •  Cash Recycling (Article)
    Though the branch remains an important retail banking delivery channel, the growth of other channels such as the ATM, online banking and, increasingly, mobile banking has meant that opportunities for one-to-one member interaction afforded by an in-person branch visit are now more important than ever. Paul Race of NCR Corporation guest-writes this "Inside NAFCU Services" column of The Federal Credit Union Magazine March/April 2009 issue.
  •  Productivity Implications of Cash Recycling Technology (Podcast)
    Every credit union is looking for ways to increase the productivity of their teller operations and enhance member service, all while maintaining high levels of security. This podcast features an interview with Mark Shonebarger from NCR Corporation discussing how cash recycling technology that automatically authenticates, counts, stores and makes available deposited currency notes can reduce teller processing time by as much as two-thirds.

View All Educational Resources

News

Contact

Kate Spinks
678-808-7985
http://www.ncr.com
kate.spinks@ncr.com