Live and On-Demand Webcasts

NAFCU live and on-demand webcasts provide timely, online training for credit union staff and board. Each webcast includes:

  • Access for your entire staff with one purchase
  • Access to webcasts on-demand for up to a year after the live webcast
  • Real-time Q&A with experts during live broadcast
  • Education credits for qualifying webcasts, as marked:
    Earn NCCO creditsNAFCU Certified Compliance Officer (NCCO) credits
    NCRM logoNAFCU Certified Risk Manager (NCRM) credits
    NCVE logoNAFCU Certified Volunteer Expert (NCVE) credits
    NCBSO logoNAFCU Certified Bank Secrecy Officer (NCBSO) credits
    Earn CPE CreditsCPE credits for Certified Public Accountants
  • Training certificates for BSA (BSA Training Certificate Icon), Financial Literacy (Earn Your Financial Literacy Training Certificate) and Supervisory Committee (Supervisory Committee Training Certificate) training with qualifying webcasts

Upcoming Live Webcasts

Register for upcoming, individual webcasts to participate live. Your entire credit union will have access to the on-demand recording for a year. Credit unions using our Online Compliance Training Subscription automatically have access to all live webcasts during their subscription. Having trouble viewing the webcasts? Check out our webcast viewing FAQs.

Fair Lending Update
Earn NCCO creditsNCRM logoEarn CPE Credits

Live Broadcast: December 6, 2016 | Early Savings Deadline: November 29
Sponsored by Oak Tree Business Systems, Inc.

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NCUA's Interest Rate Risk
Earn NCCO creditsNCRM logoEarn CPE Credits

Live Broadcast: December 7, 2016 | FREE Live Webcast
Sponsored by NAFCU Services Corporation's 2016 Innovation Award Winners

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What's New in the updated FFIEC Cybersecurity Handbook
Earn NCCO creditsNCRM logoEarn CPE Credits

Live Broadcast: December 13, 2016 | Early Savings Deadline: December 6
Sponsored by NAFCU Services Corporation's 2016 Innovation Award Winners

Register Now Learn more

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On-Demand Webcasts

Attention Webcast Subscribers and Participants: You have access to the on-demand version for one full year after the live broadcast date. Online Training Center Subscribers must have an active subscription to access on-demand webcasts. To view your on-demand webcasts, log in to the NAFCU Online Training Center. Having trouble viewing the webcasts? Check out our webcast viewing FAQs.

The following on-demand webcasts are available for purchase. Most recent webcasts are at the top. Click on the webcast title to learn more. Online Compliance Training Subscribers have unlimited access to the past years' webcasts with an active subscription.

Presented live on November 30, 2016 – On August 4, 2016, the Consumer Financial Protection Bureau (CFPB) issued its new 2016 Mortgage Servicing Rule based upon its November 2014 proposed rule changes. The new rule is likely to have a significant impact on your mortgage programs with revisions. Learn more

Available Until: November 30, 2017

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Presented live on November 17, 2016 – NAFCU's Regulatory Compliance team will provide a credit union compliance update on recent Consumer Financial Protection Bureau and National Credit Union Administration rules, regulations, and guidance.  Learn more

Available Until: November 17, 2017

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Presented live on November 16, 2016 – The accuracy of credit reporting is scrutinized by examiners, and is a frequent subject in litigation. This webcast will provide a review of the Fair Credit Reporting Act's (FCRA) requirements for furnishing information with accuracy and integrity. You'll also learn how to design a compliance program to meet FCRA requirements. Learn more

Available Until: November 16, 2017

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Presented live on November 15, 2016 – Members are no longer satisfied with "nice" credit union staff. In addition to friendly member service, your credit union has to be easy to use if you want to drive loan volume. Learn more

Available Until: November 15, 2017

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Presented live on November 9, 2016 – When it comes to understanding current and prospective members, your website's Google Analytics data is an invaluable resource. Underneath a layer of data on things like sessions, time on site, and bounces, is a treasure trove of information on what products interest your targets. Learn more

Available Until: November 9, 2017

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Presented live on November 3, 2016 – Attend this webcast and explore issues your credit union must consider to determine whether to provide financial services to the legal cannabis industry. You'll also cover compliance and business hurdles your credit union will face when serving this risky industry. Learn more

Available Until: November 3, 2017

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Presented live on November 1, 2016 – Unfortunately, a member's death brings out the worst in many members' heirs; especially when it comes to concluding the deceased's relationship with their credit union. In this webcast, you'll explore many of the do's and don'ts of handling a deceased member's account, loans, and other services. Learn more

Available Until: November 1, 2017

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Presented live on October 13, 2016 – It is essential for credit unions to appropriately manage vendor-related risks. Attend this webcast to receive a baseline understanding of vendor management concepts, pinpoint frequent trouble areas for credit unions, and learn agency supervisory expectations.  Learn more

Available Until: October 13, 2017

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Presented live on October 4, 2016 – Don't miss this opportunity to learn more about the NCBSO designation, its benefits and best practices for exam prep. Join Devon Lyon, NAFCU's Director of Education for this short webcast on how best to prepare for the NAFCU Certified Bank Secrecy Officer Designation.  Learn more

Available Until: October 4, 2017

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Presented live on September 29, 2016 – Hear firsthand from the experts what's new coming out of Washington with NAFCU's Regulatory Affairs team! They'll provide you with an update on recent rules from the Consumer Financial Protection Bureau (CFPB) and National Credit Union Administration (NCUA), as well as other regulators.  Learn more

Available Until: September 29, 2017

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Presented live on September 28, 2016 – Attend this webcast for a comprehensive overview of MSBs, FinCEN requirements for banking an MSB, examiner expectations, and more. You'll also gain insight on how to identify and monitor other high-risk accounts, as well as guidance to ensure your credit union is properly equipped to handle the risk. Learn more

Available Until: September 28, 2017

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Presented live on September 27, 2016 – The Dodd-Frank Act imposes no meaningful standards for CFPB's UDAAP focus, and thus far the CFPB has refused to issue implementing regulations. As such, credit unions are left to make guesses based on CFPB's enforcement actions, consent orders and statements to date. In this webcast you'll cover the UDAAP definitions, CFPB's UDAAP actions and potential future targets for UDAAP action. Learn more

Available Until: September 27, 2017

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Presented live on September 15, 2016 – This webcast will provide a substantive review of the Military Lending Act, and the operational challenges. Director of Regulatory Compliance Brandy Bruyere and Director of Education Devon Lyon will walk through the recent MLA guidance and highlight lingering compliance questions and answers so you can confidently prepare. Learn more

Available Until: September 15, 2017

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Presented live on September 14, 2016 – Join nationally recognized credit union attorney Andy Keeney, co-chair of Kaufman & Canoles' credit union team, as he identifies how you can successfully blend marketing and compliance. Andy is a frequent lecturer on a wide variety of credit union marketing topics such as sweepstakes, contests, social media and teaser ads. Register for this important webcast now. Learn more

Available Until: September 14, 2017

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Presented live on September 13, 2016 – Attend this vital webcast and find out how to prepare the quarterly NCUA 5300 report in a timely, effectively manner. You'll gain a greater understanding of the history of the call report, common mistakes, and critical areas. You'll also receive best practices for creating the most effective call reports. Learn more

Available Until: September 13, 2017

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Presented live on September 7, 2016 – The CFPB is scrutinizing credit unions for unfair, deceptive or abusive acts or practices (UDAAP) violations. Does your TISA compliance program meet the standards? This webcast is designed to give you the tools needed to review your TISA program. Learn more

Available Until: September 7, 2017

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Made available on August 29, 2016 – Now, more than ever, it's important to see Asset Liability Management (ALM) not as a regulatory obligation, but rather as a forward-looking business intelligence. Join this webcast and learn how to strategically plan based on your ALM data. Learn more

Available Until: August 29, 2017

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Presented live on August 16, 2016 – This webcast is designed to give your ALCO members the training they need to help meet the regulatory training requirements, while providing key insights to expanding the uses of your credit union's ALM functionality. Learn more

Available Until: August 16, 2017

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Made Available August 5, 2016 – Attend this webcast to learn the essential details of the Home Mortgage Disclosure Act (HMDA), from the original regulation to the amendments that go in effect in just a few months. You'll learn who's subject to HMDA, what loans get reported, what information on the loans is reported, and how the information is submitted. Learn more

Available Until: August 5, 2017

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Presented Live on August 3, 2016 – To ensure a smooth implementation process, credit unions should get acquainted with NCUA's risk-based capital (RBC2) regulation and the related risk-based capital calculations prior to the January 1, 2019 effective date. Attend this webcast to gain a strong working knowledge of RBC2 so you can confidently make key strategic decisions. Learn more

Available Until: August 3, 2017

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Presented Live on July 27, 2016 – Join NAFCU's Director of Education, Devon Lyon, to learn how you can ace the exam and receive your prestigious NCRM designation. Learn more

Available Until: July 27, 2017

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Made Available July 25, 2016 – Several important roles are involved in the planning and execution of an effective Information Security (IS) program. This webcast will explore information security responsibilities and the specific duties of IT staff in the information security function. Learn more

Available Until: July 25, 2017

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Presented live on July 19, 2016 – Attend this webcast to gain perspective on how to build a successful, sustainable ERM program. You will learn how to gain buy-in and support by going back to the basics, and demonstrating value. Learn more

Available Until: July 19, 2017

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Presented live on July 13, 2016 – Join this webcast to gain a clear definition of data analytics and examples of how it may be used to identify potential unusual activity. Get the tools you need to determine the most effective application of data analytics at your credit union. Learn more

Available Until: July 13, 2017

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Presented live on July 12, 2016 – This webcast will outline the importance of having a thorough and solid approach to assessing your credit union's BSA risks, as well as how to apply that assessment to your BSA transaction monitoring system. You'll identify the different categories of risk, learn how to satisfy examiner expectations, and more. Learn more

Available Until: July 12, 2017

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Presented live on July 6, 2016 – Join this webcast to find out the latest NCUA Info System and Tech (IS&T) examination updates and prepare your credit union for a successful exam experience. You'll cover hot topics like the 2015 FFIEC Cybersecurity Assessment Tool (CAT), incident detection and response, authentication, online banking and much more. Learn more

Available Until: July 6, 2017

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Presented live on June 22, 2016 – Focusing on the new regulatory changes in the context of current laws, this session will provide a working knowledge of FLSA and the final regulations. Best practices will be shared to help your credit union review the budgetary and workforce implications of the new law. You'll explore how to create a roadmap to implement the necessary changes for the law's effective date of December 1, 2016. Learn more

Available Until: June 22, 2017

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Presented live on June 21, 2016 – Some of the world's largest financial institutions are forming private distributed ledger networks, and the future of distributed ledger technology is becoming clearer. Join this webcast for a comprehensive overview of blockchain technology and how your credit union can benefit from this technology. Learn more

Available Until: June 21, 2017

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Presented live on May 25, 2016 – Join speaker Tansley Stearns for an overview of several Filene research reports on credit union governance practices. You'll examine real-world ideas for enhancing effectiveness and measuring success, including exploration of what it takes to be an exceptional credit union strategist. Tansley will be presenting more on this topic during NAFCU's 49th Annual Conference and Solutions Expo. Learn more

Available Until: May 25, 2017

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Presented live on May 24, 2016 – From growing regulatory concerns, to running a healthy and successful organization, this webcast will walk through the NCVE training and how it'll help prepare your entire board for their roles ahead. Don't miss this free opportunity to learn more about the NCVE designation, its benefits, and best practices for exam prep. Presented by NAFCU's Executive Vice President and COO, Anthony Demangone.Learn directly from NAFCU and get a jump on regulatory preparedness. Learn more

Available Until: May 24, 2017

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Presented live on May 19, 2016 – NAFCU's Regulatory Compliance team will provide a credit union compliance update on recent Consumer Financial Protection Bureau (CFPB) and National Credit Union Administration (NCUA) guidance, rules and regulations. The team will also touch on other expected regulatory action that will affect your credit union's compliance department. Learn directly from NAFCU and get a jump on regulatory preparedness. Learn more

Available Until: May 19, 2017

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Presented live on May 18, 2016 – This webcast will outline the ideal credit union enterprise risk management framework, allowing you to start or validate your program structure. Join us as we provide you with a baseline understanding of successful ERM program principles. Learn more

Available Until: May 18, 2017

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Presented live on May 4, 2016 – Attend this webcast to gain an understanding of credit union succession planning, how to launch a program that develops future leaders, and the proper way to evaluate and measure the plan's effectiveness on an ongoing basis. Learn more

Available Until: May 4, 2017

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Presented live on May 3, 2016 – Internal fraud is an unfortunate and recurring story in the credit union industry. Learn what your board can do to set the tone against it for your credit union and its employees, in addition to creating policies and procedures that can help prevent fraud from occurring under your watch. Learn more

Available Until: May 3, 2017

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Presented live on April 28, 2016 – Join this webcast to explore the current state of cybersecurity and how it relates to risk management. You'll learn how to prepare for your next NCUA cybersecurity-focused exam, and receive tips on how to ensure your credit union remains protected. Learn more

Available Until: April 28, 2017

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Presented live on April 27, 2016 – If you don't meet advertising compliance rules for open-ended loans such as credit cards and HELOCs, your credit union is at risk for poor regulatory exams and even civil money penalties. Attend this webcast for a thorough overview of key Truth-in-Lending Act advertising regulations. Learn more

Available Until: April 27, 2017

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Presented live on April 20, 2016 – Whether you're an HR professional or in a management role, understanding FLSA is critical when handling personnel responsibilities. With the proposed regulatory changes and collective action lawsuits in progress, this webcast will provide a working knowledge of the rule and the proposed changes. Learn more

Available Until: April 20, 2017

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Presented live on April 19, 2016 – This webcast will address the roles and requirements for credit union boards under BSA, with a focus on required reports and training for boards. Discover the approach best suited for your credit union, and learn how to satisfy annual BSA training alongside reports and policy reviews. Learn more

Available Until: April 19, 2017

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Presented live on April 8, 2016 – Learn how to stand out from your competition by creating a fully engaging culture at your credit union. The key strategies you'll receive will help you build intrinsically-rewarding behaviors in your employees to thrill your members, boost your revenue, and keep you relevant for the long run. Learn more

Available Until: April 8, 2017

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Presented live on April 6, 2016 – Understand the Financial Accounting Standards Board's (FASB) purpose and recent activities that could impact your credit union. Learn the primary differences between GAAP and IFRS; how Accounting Standards Codification updates are organized so that you can quickly identify their main provisions; significant FASB accounting topics to keep on your radar; and understand the purpose of the Private Company Council (PCC), and how their alternative accounting treatments affect credit unions. Learn more

Available Until: April 6, 2017

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Presented live on March 30, 2016 – In this webcast, you'll explore detailed examples of current reputation risk threats in the financial services industry from regulators, aggressive plaintiff's lawyers and disgruntled members. You'll also discover guidelines necessary to develop your reputation risk management program, and your response plan when those risks turn into concrete threats to your credit union. Learn more

Available Until: March 30, 2017

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Presented live on March 29, 2016 – In this webcast, employment attorney Joel J. Greenwald, Esq., explains why having a solid set of core values embodied in your policies and practices, could be your best risk-mitigation tool. Attend this webcast to receive a step-by-step plan for terminating employees who severly drain company morale. You'll also explore options for severance and separation agreements. Learn more

Available Until: March 29, 2017

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Presented live on March 23, 2016 – Attend this webcast to learn best practices for complying with the new MLA rules and examine these changes in detail. This online training will help you identify where your credit union may have MLA risk and anticipate regulatory expectations. Learn more

Available Until: March 23, 2017

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Presented live on March 22, 2016 – Credit unions have been forced to close, merge, face the scrutiny of NCUA and suffer major reputational damage as a result of insider fraud. This threat prompted NCUA to release a series of videos that about deterring employee dishonesty and fraud. Join this vital webcast and learn how to identify the red flags of insider fraud before your credit union makes the headlines. Learn more

Available Until: March 22, 2017

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Presented live on March 16, 2016 – The Home Mortgage Disclosure Act (HMDA) was significantly changed under the final rule issued by the CFPB in October 2015. The changes will effect reporting requirements, and place new data gathering requirements on credit unions. Learn the new requirements under the revised rule, and what your credit union needs to do to ensure compliance by the mandatory compliance date. Learn more

Available Until: March 16, 2017

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Presented live on March 9, 2016 – In this webcast, we'll teach you vital information that can help you protect yourself against this cyber fraud phenomenon. You will explore case studies from breach analysis reposts, and go over common information security weaknesses. Learn more

Available Until: March 9, 2017

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Presented live on March 3, 2016 – The final MBL rule will require credit unions currently engaged in commercial lending, as well as those considering stepping into this space, to develop board-approved policies that thoughtful present their individual commercial underwriting standards and infrastructure. In this webcast you'll receive a thorough analysis of the final rule's key components from its architect, Larry Fazio, Director of NCUA's Office of Examination and Insurance.Learn more

Available Until: March 3, 2017

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Presented live on February 24, 2016 – Unless you understand the compliance requirements associated with advertising closed-end loans such as auto and mortgage, you're at risk for poor regulatory exams and even civil money penalties. Attend this webcast for a thorough overview of key components of the Truth in Lending advertising regulations. Learn more

Available Until: February 24, 2017

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Presented live on February 23, 2016 – This webcast will explore real life examples to illustrate the challenges of complying with Regulation E. Deep dive into Regulation E topics such as: member and credit union liability, reporting unauthorized transactions, investigating Regulation E claims, periodic statement requirements and overdraft requirements.Learn more

Available Until: February 23, 2017

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Presented live on February 18, 2016 – The Federal Financial Institutions Examination Council (FFIEC) issued updated guidance and revisions on November 10, 2015 to the FFIEC Information Technology Examination Handbook. Attend this webcast to ensure you're keeping pace with the changes, to stay in compliance and thwart cyber thieves. Learn more

Available Until: February 18, 2017

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Presented live on February 10, 2016 – Enhance your understanding of Truth in Savings advertising risks with this helpful compliance webcast. You'll examine advertising requirements such as trigger terms, APY disclosures and electronic promotions. You'll also explore common compliance violations, and how to avoid them. Learn more

Available Until: February 10, 2017

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Presented live on February 9, 2016 – This short webcast is designed to help people who are either attending NAFCU's Regulatory Compliance School or using the NCCO self-study program. NAFCU's Director of Regulatory Compliance and Director of Education will go over best practices on how to tackle the NCCO exam. Learn more

Available Until: February 9, 2017

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Presented live on February 3, 2016 – No matter which department you work in, everyone has a role to play in the success of your credit union's Bank Secrecy Act (BSA) compliance program. This webcast will provide your entire team with a basic understanding of the requirements for compliance. Determine who is responsible for BSA compliance and penalties for non-compliance. Learn more

Available Until: February 3, 2017

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Presented live on February 2, 2016 – Credit unions need to stay current on the risk and quality rules initiatives. That includes the unauthorized entry fee, their benefits in the reduction of exception processing, same-day ACH, and how to prepare operations to handle changes coming in the next several months. This webcast will cover changes and compliance requirements recently passed, effective this year, as well as proposals on the horizon. Learn more

Available Until: February 2, 2017

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Presented live on January 28, 2016 – Attend this webcast to receive a baseline understanding of what to expect in 2016, as well as a steps to ensure your credit union is prepared to implement new regulatory changes. Learn more

Available Until: January 28, 2017

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Presented live on January 27, 2016 – Attend this webcast to learn how to identify potential unethical behavior and protect the credit union board from conflicts of interest. You will explore what you should know about internal and external influences that shape and guide your decisions and actions while carrying out your fiduciary role. Learn more

Available Until: January 27, 2017

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Presented live on January 13, 2016 – Attend this webcast to gain an in-depth understanding of developing and performing a risk assessment, as well as explore a hypothetical, step-by-step assessment so you can learn best practices. This assessment will provide your leadership with the visibility they need to process areas that contain the highest potential risk. Learn more

Available Until: January 13, 2017

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Presented live on January 6, 2016 – Get an update on the latest credit union accounting changes that could impact your credit union and its financial statements. In this webcast you will dive deep into topics such as: changes to troubled debt restructurings, goodwill accounting and credit losses standard. You'll also explore changes to the defined benefit mortality tables and some other pending guidance from the Financial Accounting Standards Board (FASB). Learn more

Available Until: January 6, 2017

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Presented live on December 17, 2015 – This webcast will give you the tools you need to ensure that your credit union remains compliant. Learn how to categorize complaints and determine what actions you should take based on their nature. Learn more

Available Until: December 17, 2016

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Presented live on December 16, 2015 – Risk assessment is vital to the well-being of your credit union. This webcast will provide you with a baseline understanding of how to analyze risks, and perform risk assessments on all your products and services. Learn more

Available Until: December 16, 2016

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Presented live on December 8, 2015 – In this webcast you'll learn how the new proposal will impact your credit union directly from one of the proposal's architects: Deputy Director of NCUA's Office of Consumer Protection, Matthew Biliouris. Get a detailed explanation of the proposed changes and impacts. Learn more

Available Until: December 8, 2016

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Presented live on December 3, 2015 – Attend this strategic webcast to explore the recent final rules, the proposed rule changes and the potential impact on your credit union's servicing processes and procedures. You will gain a clear understanding of the upcoming changes, as well as a plan to react to the not-so-final rules. Learn more

Available Until: December 3, 2016

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Presented live on November 18, 2015 – NAFCU's Regulatory Compliance team will provide a credit union compliance update on recent Consumer Financial Protection Bureau (CFPB) and National Credit Union Administration (NCUA) rules, regulations, and guidance. The team will also touch on what's to come next, honing in on other expected regulatory action that will affect your credit union's compliance department. Learn firsthand from NAFCU and get a jump on regulatory preparedness. Learn more

Available Until: November 18, 2016

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Presented live on November 17, 2015 – Whether you have 50 safe deposit boxes or 5,000, this webcast provides a realistic and well-organized method of reviewing and auditing your procedures--before a catastrophe occurs. You will learn how to properly train your staff to answer questions pertaining to vault security and how proper door closing procedures help avoid overnight guests. Learn more

Available Until: November 17, 2016

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NAFCU reserves the right to change dates or speakers should circumstances warrant. Webcast participants will be apprised of any such changes.

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