Must a Credit Union Website be ADA Compliant? Protecting Your Credit Union from Potentially Frivolous Claims

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Over the past few months, credit unions have been hit with scores of lawsuits (and perhaps hundreds of “attorney demand letters”) challenging the accessibility of credit union websites to visually-impaired individuals.  Under the Americans with Disabilities Act of 1990, “public accommodations” are charged with being accessible to those with impairments.  These cases and claims allege that credit union websites are places of “public accommodation;” that they are not fully-accessible to visually-impaired individuals; and that the visually-impaired claimant stands ready to resolve the matter “confidentially” for a cash settlement.

This represents a new and enhanced litigation risk for credit unions. Although the law has been around for a quarter-century, specific regulations on the subject matter have been delayed for almost eight years by the U.S. Department of Justice (DOJ) who is primarily responsible for enforcement.

This 90-minute webinar will feature speakers with current experience in the legal and procedural issues involved, and will cover background information, current cases specific to credit unions, and what your credit union can do now to minimize its risk.

Key Takeaways

  • Understand how Title III of the ADA works, the DOJ’s regulatory initiatives and enforcement thoughts on the subject, and where the law stands today.
  • Hear about recent court cases nationwide, which have struggled with the application of the concept of whether a website can be a “place of public accommodation,” and if so what accessibility requirements are needed in the absence of any binding regulatory guidance.
  • An update on the “attorney demand letter” and litigation process, including recently-filed cases, particularly those affecting credit unions.
  • Important steps your credit union should take today to avoid litigation risk related to ADA compliance of your website.
  • How to understand and assess litigation and liability risk when presented with a claim.
  • The key legal defenses to liability, and how they interact with the workings of your particular credit union.

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$350 Members | $450 Nonmembers
(Additional $50 for CD) 
One registration gives your entire credit union access to the on-demand recording until December 5, 2018.
Already purchased? Go to the Online Training Center to view now.

Who Should Attend

  • Compliance and Risk managers and staff
  • Credit union staff attorneys
  • Executive Vice Presidents
  • Chief Operating Officers
  • Open to all credit unions, regardless of membership or charter type!

Education Credits

  • NCCOwill receive 1.5 CEUs for participating in this webinar.
  • NCRMs can earn 1.5 CEUs for participating in this webinar.
  • CPA credit information is below; recommended 1.5 CPE credits.

CPA Certification Credit Information

  • Reviewer: Josie Collins, Education Manager, NAFCU
  • Learning Objectives: Understand how Title III of the ADA works, the DOJ’s regulatory initiatives and enforcement thoughts on the subject, and where the law stands today. Hear about recent court cases nationwide, which have struggled with the application of the concept of whether a website can be a “place of public accommodation,” and if so what accessibility requirements are needed in the absence of any binding regulatory guidance. An update on the “attorney demand letter” and litigation process, including recently-filed cases, particularly those affecting credit unions. Important steps your credit union should take today to avoid litigation risk related to ADA compliance of your website. How to understand and assess litigation and liability risk when presented with a claim. The key legal defenses to liability, and how they interact with the workings of your particular credit union.
  • Program Level: Basic
  • Prerequisites Needed: None
  • Advance Preparation Needed: None
  • Delivery Method: Group Internet-Based
  • Recommended CPE Credits: 1.5 credits
  • Recommended Field of Study: Regulatory Ethics

NASBA Sponsor LogoNational Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more.

About Our Webinars

Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer.

Refund Policy

To qualify for a refund, cancellations must be processed prior to the live webinar date. Cancellations can be processed after the live webinar date, but refunds will no longer be issued and transfers would only be considered. Please email NAFCU's Member Service Center with your request for cancellation to msc@nafcu.org.

About the Presenters

E. Andy Keeney
E. Andy Keeney

Partner, Kaufman & Canoles, P.C.

John Bredehoft
John Bredehoft

Partner, Kaufman & Canoles, P.C.