The Convenience Economy: How Members are Driving Innovation and Changing Your World (Webinar)

Watch Recorded Webinar (Available Below)

Date: August 8, 2017
Time: 2:00 pm - 3:00 pm (ET)

In a recent survey of financial institution leaders, 71% said improving their customer’s digital experience was their top priority for 2017. 

While fintechs and innovation have caused much disruption in the marketplace, have you considered what’s driving the growth of fintechs in the first place? It’s the consumer demand for convenience, as they increasingly rely on technology to make their everyday lives easier. Meeting this growing demand is dramatically changing how they do business with you. Find out how your credit union can get ahead of this trend by attending this session. 

Here’s what we’ll discuss: 

  • Why convenience trumps loyalty 
  • How convenience is impacting auto lending 
  • When the customer experience you believe you’re delivering doesn’t match your members’ perception


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Jenn Burkmier Jenn Burkmier, Lending Sales Specialist, CUNA Mutual Group

Jenn Burkmier is a Lending Sales Specialist for CUNA Mutual Group working with east coast credit unions of all sizes to improve lending efficiencies, increase direct loan volume and make the most of every lending opportunity. Prior to joining CUNA Mutual Group in 2004, she worked for CMC Companies (an Equifax affiliate) and Millstream Area Credit Union.

Jenn earned an associate degree in business management from Owens Community College, Findlay-Ohio. She is currently holds a Certified Lending Specialist (CLS) designation through the Certified Executive Program (CEP) Program with CUNA. She is based in Wharton, Ohio.

mark nelsonMark Nelson, LOANLINER Sales Specialist, CUNA Mutual Group

Mark Nelson is a LOANLINER Sales Specialist for CUNA Mutual Group working with credit unions in 27 states in the central and western parts of the country. His focus is on helping them grow their lending volume and channels in an efficient, effective, and compliant manner. Prior to joining CUNA Mutual Group in 1998, Nelson was the IT manager for US Federal Credit Union in Minneapolis, MN. Nelson also worked for ten years at a credit union data processor in the areas of management, research and development, and customer support.


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