4 skills necessary for crisis management
It's easy to lead a strong, healthy organization when circumstances are good and there are few bumps in the road. However, those conditions don't often last; crises do emerge.
A critical component to handling crises at organizations big and small is a leader who embodies the four domains of emotional intelligence (self awareness, self management, social awareness and relationship management), according to Daniel Goleman, author of the book "Emotional Intelligence."
Goleman writes in a post on Korn Ferry that "intelligent handling of the emotions that come with crisis is crucial." He goes on to explain that the four domains of emotional intelligence, or EI, can help a "leader face any crisis with lower levels of stress, less emotional reactivity and fewer unintended consequences."
For example, he explains:
- Self awareness: "Being aware of your own feelings puts you in charge, not your emotions," he writes.
- Self control: Without self control, you will constantly be at the mercy of your feelings.
- Social awareness: Understanding how a crisis impacts your employees, clients and other involved will allow you to show empathy for their concerns. This will render you more successful in handling the problem.
- Relationship management: Goleman calls this "friendliness with a purpose," describing it as "the ability, through inspiring others, managing conflicts, fostering teamwork and other competencies, to moving people in the direction you desire."
While we can't always prevent crises from happening, we can practice and harness the tools necessary to get through them more smoothly.
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