Berger Leadership Blog

Jun 17, 2016

7 ways to perform with excellence

Anthony at SG (David Braun photo)
NAFCU EVP and COO Anthony Demangone discussing extreme member service during this year's Strategic Growth Conference. (David Braun photo)

As leaders, we all want our teams to use their talents well and perform with excellence. That means we need them to take responsibility, and there are steps that we can take to spur them on.

Alan Zimmerman, author, speaker and contributor to Entrepreneur, discusses seven such steps in a recent article. They are:

1. Help people get a vision of excellence. You might need to show your team what excellence means in their specific role.

2. Expect excellence. If you’re overseeing every aspect of your team members’ work, they may decide you expect them to fail. Set your expectations, then let your employees do the rest.

3. Lead by example. Simply put, “walk your talk,” Zimmerman writes.

4. Get a commitment to excellence. Feel free to ask team members what it will take to get them 100 percent committed to their current tasks or projects.

5. Reward responsibility.

6. Use responsibility-encouraging words. Phrase feedback and address mistakes by team members as “improvement opportunities,” Zimmerman says.

7. Analyze the process and payoff of taking responsibility. Once the process is understood, excellence can be repeated again and again.

Here at NAFCU, we view performing with excellence as “extreme member service.” Since our goal is to assist our member credit unions at every turn, we strive to provide them with the best service possible. I can proudly say I work with a team that daily performs with excellence.

Follow me on Twitter (@BDanBerger).