Adopt a spirit of gratitude year-round
I hope you had a wonderful Thanksgiving. While we are reminded to be thankful this one day each year, it is important to show gratitude each and every day Ã¢ÂÂ not only where we live, but where we work as well.
With that in mind, IÃ¢ÂÂd like to say that I am thankful for the amazing staff I get to work with daily at NAFCU. These folks are eager to serve NAFCUÃ¢ÂÂs members and the credit union industry, and they do it by delivering extreme member service every day.
David Horsager, who spoke during NAFCUÃ¢ÂÂs CEOs and Senior Executives Conference earlier this year, wrote in a Forbes piece that the most Ã¢ÂÂmagnetic traitÃ¢ÂÂ that draws one person to another is gratitude. Ã¢ÂÂIn business weÃ¢ÂÂre drawn to people who acknowledge our contributions,Ã¢ÂÂ he wrote. Ã¢ÂÂWhen those people hold leadership positions, you can see the trickle-down effect on the company as a whole Ã¢ÂÂ all the way down to customers.Ã¢ÂÂ
Horsager recommends some ways to show gratitude daily:
- Make a list each morning of three to five things you appreciate.
- Personalize your appreciation for your employees. One employee might like to hear a Ã¢ÂÂthank youÃ¢ÂÂ in front of a large group; another might appreciate a small note of thanks.
- Leave yourself open to feedback. Allow yourself to hear what others have to say.
DonÃ¢ÂÂt be shy about expressing gratitude; letÃ¢ÂÂs adopt yesterdayÃ¢ÂÂs theme of thankfulness year-round.