Berger Leadership Blog

May 15, 2015

Becoming an effective listener

Horsager at CEOs
David Horsager speaking at NAFCU's CEOs and Senior Executives Conference. (NAFCU photo)

During NAFCU’s recent CEOs and Senior Executives Conference in Key West, Fla., keynote speaker and author David Horsager gave a presentation on how top leaders can gain faster results, build deeper relationships and achieve a stronger bottom line.

The most basic way to achieve all these, Horsager said, is through trust.

I really liked his message about trust and how important that is to becoming a successful leader. Later, I found a blog post Horsager did that conveys his message on trust in a different, but important, way: 8 Tips for Effective Listening.

“Bad listening habits aren’t just rude; they are expensive,” Horsager said. “An unwillingness to listen is one of the fastest trust killers.”

Here are his eight tips for effective listening:

  1. Keep eye contact.
  2. Listen with your body.
  3. Practice patience.
  4. Empathize.
  5. Acknowledge that no one completely understands what someone else is going through.
  6. Be present.
  7. Avoid answering any electronics.
  8. Hold one conversation at a time.

I hope you’ll join me next year at NAFCU’s CEOs and Senior Executives Conference April 12-14 in San Francisco.