Becoming an effective listener
During NAFCUÃ¢ÂÂs recent CEOs and Senior Executives Conference in Key West, Fla., keynote speaker and author David Horsager gave a presentation on how top leaders can gain faster results, build deeper relationships and achieve a stronger bottom line.
The most basic way to achieve all these, Horsager said, is through trust.
I really liked his message about trust and how important that is to becoming a successful leader. Later, I found a blog post Horsager did that conveys his message on trust in a different, but important, way: 8 Tips for Effective Listening.
Ã¢ÂÂBad listening habits arenÃ¢ÂÂt just rude; they are expensive,Ã¢ÂÂ Horsager said. Ã¢ÂÂAn unwillingness to listen is one of the fastest trust killers.Ã¢ÂÂ
Here are his eight tips for effective listening:
- Keep eye contact.
- Listen with your body.
- Practice patience.
- Acknowledge that no one completely understands what someone else is going through.
- Be present.
- Avoid answering any electronics.
- Hold one conversation at a time.
I hope youÃ¢ÂÂll join me next year at NAFCUÃ¢ÂÂs CEOs and Senior Executives Conference April 12-14 in San Francisco.