Berger Leadership Blog

Mar 25, 2016

Getting a handle on emotions

Emotions

It’s important to be in touch with our emotions, but it’s also important that we not let those emotions lead our decision-making. 

In a recent Inc.com post, Lolly Daskal, president and CEO of Lead From Within, gives seven examples of emotional behaviors that can be damaging. Her list includes:

- Chasing what feels good instead of doing what is right.

- Doing what is convenient instead of being committed.

- Basing decisions on what is popular instead of what is intuitive.

- Allowing your attitude to control you instead of the other way around.

- Quitting when a problem arises instead of finding solutions.

She encourages, “If any of these sound familiar, stop and ask yourself what kind of results you’re giving yourself, and what you need to change to get where you want to be.”

Keeping emotions in check isn’t always easy. When a business mistake occurs or a challenging road lies ahead, we can easily lose our cool and let our emotions climb into the driver’s seat. When something goes wrong, and it will, you cannot let it affect your overall decision-making. 

I typically ask for three things after something goes FUBAR: (1) What happened? Understand the problem first. (2) Has a process been put in place to prevent it from occurring again? Allow staff to bring solutions. (3) Do I need to call and apologize or offer to make things right? We are all about extreme member service and making sure our members are well taken care of. 

The bigger the problem, the more self-discipline is required – something I am always working on.

The more we understand our emotions, the better we will be at keeping them in check. And the better we’ll be able to make thoughtful, correct decisions.

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