Leader = problem solver
Our roles as leaders often require us to solve problems and issues that arise at our organizations. Problems can be minor Ã¢ÂÂ such as depletion of the office coffee supply (well, here that wouldnÃ¢ÂÂt be so minor); or they can be major Ã¢ÂÂ such as departmental discord that impedes output.
1. Communicate. Before you jump right in with a solution, listen and allow everyone to communicate their concerns and thoughts on the issue.
2. Break down silos. Silos within an organization are often a root cause of many problems. Enable team players, not self-promoters, Forbes encourages.
3. Create an open-minded culture. Fill your organization with open-minded, positive people who will tackle problems head on.
4. Have a solid foundation and a plan. Learn from past experiences. DonÃ¢ÂÂt guess at a solution.
One other tip: Sometimes itÃ¢ÂÂs best when the leader identifies a problem to let others implement the solution. Ã¢ÂÂSince it is rarely the leader who will end up executing the solution, engaging the people who will do it results in much better execution,Ã¢ÂÂ organizational design expert Scott Franklin writes in an article on Reliable Plant.
Personally, I find it helpful to gather all the data I can Ã¢ÂÂ whether quantitative or qualitative Ã¢ÂÂ and then make an informed decision on a solution. But if itÃ¢ÂÂs a caffeine issue and your staff is grumbling, the solution is pretty obvious.