Resolving conflict in the workplace
Conflict exists in every organization and can be about anything Ã¢ÂÂ different personalities, budgeting, resource allocation or the race to meet an important deadline. Since conflict is inevitable, it is important that a leader be able to resolve it quickly and diplomatically.
Making sure those involved in the conflict are satisfied with the solution youÃ¢ÂÂve come up with is no easy task. Victor Lipman, a contributor to Forbes, explained in a recent article that Ã¢ÂÂhow you manage conflict can make or break your leadership career.Ã¢ÂÂ
Since there is no one way to resolve all conflicts, Lipman makes clear the approaches that do not work:
- Ã¢ÂÂMy way or the highway.Ã¢ÂÂ Lipman says when a leader pulls rank to enforce his or her will to resolve the conflict, many good employees will take the highway.
- Ã¢ÂÂAvoidance at all costs.Ã¢ÂÂ The other end of the spectrum Ã¢ÂÂ avoiding the conflict Ã¢ÂÂ is almost as bad as enforcing your will, Lipman explains. When you deny the conflict exists, Ã¢ÂÂrespect is lost,Ã¢ÂÂ he says. Ã¢ÂÂNo one in management, at any level, wants to be thought of as Ã¢ÂÂweak,Ã¢ÂÂÃ¢ÂÂ he says.
Resolving conflict successfully and efficiently is a key role of leadership and requires a balanced approach. Ignore that, and your role as a leader may be short-lived.