Debt Collection During the Pandemic and Beyond – Positioning for the Future

On-Demand Webinar Available Until June 8, 2021

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Program underwritten by NAFCU Services Corporation 

During this session, we’ll discuss strategies for maximizing compliance and minimizing risk within your internal servicing and collection operations. We’ll also focus on the existing legal landscape, as well as projecting what comes next.


PROGRAM UNDERWRITTEN BY  NAFCU Services - Cybersecurity webinar for credit unions


Key Takeaways

  • Review lessons learned from the 2008 recession for charting our course in the pandemic and beyond
  • Gain knowledge and understanding on where credit unions and their collection partners fit into the current collections landscape
  • Identify potential legal and compliance “hot spots”
  • Discuss strategies for implementing effective loss mitigation, accommodation, and other compliance strategies
  • Understand the impacts of the CARES Act on credit reporting

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$295 Members | $395 Nonmembers
(Additional $50 for CD)
One registration gives your entire credit union access to the on-demand recording until June 8, 2021.
Already registered? Go to the Online Training Center to view live.

Who Should Attend?

Education Credits

  • NCCOs will receive 1.5 CEUs for participating in this webinar.
  • NCRMs will receive 1.5 CEUs for participating in this webinar.
  • CPA credit information is below; recommended 1.5 CPE credits.

CPA Certification Credit Information

  • Reviewer: Josie Collins, Associate Director of Education, NAFCU
  • Learning Objectives: Review lessons learned from the 2008 recession for charting our course in the pandemic and beyond. Gain knowledge and understanding on where credit unions and their collection partners fit into the current collections landscape. Identify potential legal and compliance “hot spots”. Discuss strategies for implementing effective loss mitigation, accommodation, and other compliance strategies. Understand the impacts of the CARES Act on credit reporting.
  • Program Level: Basic
  • Prerequisites Needed: None
  • Advance Preparation Needed: None
  • Delivery Method: Group Internet-Based
  • Recommended CPE Credits: 1.5 credits
  • Recommended Field of Study: Regulatory Ethics - Technical
NASBA Sponsor Logo

National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more.

About Our Webinars

Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer.

Presented By

Stefanie Jackman, Partner, Ballard Spahr LLP
Stefanie Jackman

Partner, Ballard Spahr LLP

Christopher Willis, Partner, Ballard Spahr LLP
Christopher Willis

Partner, Ballard Spahr LLP