The Member Experience Reimagined

About the Podcast

More and more prospective customers/members are being engaged for the first time digitally. Financial service providers want to sign up those customers/members quickly and conveniently by establishing their identity through an onboarding app. FIs then need to provide that identity to authenticate users conveniently and securely through multiple channels (web, mobile, call center, branch). Finally, they also need to able to conveniently and securely enable account recovery during device replacement or upgrades without causing the friction of a re-registering the customer/member. Multi-modal biometrics with advanced liveness techniques are being used to enable this couch to branch identity assurance.

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About the Presenter

Bob Long, SVP, Americas, Daon
Bob Long, SVP, Americas, Daon

As Senior Vice President for the Americas, Bob is accountable for new business development, sales, relationships, and channel partners for North and South America.

Bob has more than 20 years experience in the Financial Services industry. Prior to joining Daon, Bob held several management roles, including his most recent position as Senior Vice President of Financial Services at Vantiv. In this role, he was accountable for new business development, sales, industry alliance partners, and relationship management for specific industry resellers. Bob has also held senior leadership roles at First Data Corporation and Rocky Mountain BankCard. Throughout his career, Bob has been responsible for managing strategic teams working in the Financial Services and Financial Payments Marketplaces. He received his Bachelors Degree from the University Of The Pacific in Stockton, CA.