About the Webinar
While fintechs and innovation have caused much disruption in the marketplace, have you considered what’s driving the growth of fintechs in the first place? It’s the consumer demand for convenience, as they increasingly rely on technology to make their everyday lives easier. Meeting this growing demand is dramatically changing how they do business with you. Find out how your credit union can get ahead of this trend by attending this session.
Here’s what we’ll discuss:
- Why convenience trumps loyalty
- How convenience is impacting auto lending
- When the customer experience you believe you’re delivering doesn’t match your members’ perception