Enhance Contact Center Experience

December 12, 2019 | 2:00 PM EST 

About the Webinar

Are you focused on creating an optimal experience for your members every day? Do you want to satisfy your members by enhancing engagement through your contact center? Amazon Connect is a simple to use, cloud-based contact center service that makes it easy to deliver better customer service at lower cost. This service from Amazon Web Services is based on the same contact center technology used by Amazon.com customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. In this webinar, we’ll take a deeper dive into Amazon Connect and demonstrate how to deliver a personalized, member-centric experience in your contact center.

About the Presenter

Jeff Spronk

Jeff Spronk, Collaboration Specialist, AWS

As a Collaboration Specialist on the Amazon Web Services public sector team for North America, Jeff Spronk spends his days enabling our customers to use the same Customer Experience solutions we do at Amazon.com.

Jeff has been working in the Customer Experience industry for 15 years, with the majority of that time spent focusing on designing, deploying and testing contact center solutions for large enterprise customers.