Enhance Contact Center Experience

December 12, 2019 | 2:00 PM EST 

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About the Webinar

Are you focused on creating an optimal experience for your members every day? Do you want to satisfy your members by enhancing engagement through your contact center? Amazon Connect is a simple to use, cloud-based contact center service that makes it easy to deliver better customer service at lower cost. This service from Amazon Web Services is based on the same contact center technology used by Amazon.com customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. In this webinar, we’ll take a deeper dive into Amazon Connect and demonstrate how to deliver a personalized, member-centric experience in your contact center.

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Presented By

Mike Vozas

Michael Vozas | Collaboration Leader, US Public Sector | Amazon Web Services

Mike Vozas brings over 20 years of Information Technology, Channel, Sales and Marketing experience to Amazon Web Services. Mr. Vozas provides architectural vision and strategy for AWS Collaboration technologies for the US Public Sector market. Mike also is responsible for leading the Amazon Connect and Chime solution sales for US State/Local Government and Education customers. Prior to leading AWS Public Sector Collaboration business, Mike served in various roles in Sales, Operations and Systems Engineering at Cisco and provided technology consulting with International Network Services, INS Inc.