The National Association of Federally-Insured Credit Unions (NAFCU) is seeking a dynamic "people person" to join its Member Services team and provide customer service to its members and to anyone who calls in looking for information regarding NAFCU.
Who we are:
NAFCU is helping credit unions unlock their potential by helping them grow through best-in-class advocacy, compliance assistance, and education. Everything we do is designed to help credit unions increase their ability to serve America’s main streets – we believe credit unions are the best financial services option for the American consumer, and we want them to win.
Growing also is key where our employees are concerned. Within our 70+ person staff, we look to support each other to be creative and curious. Extreme member service is what we provide our credit unions, but it’s also what we provide one another so we can meet our individual and Association goals in the short- and long-term. We want to work in the company of a diverse, inclusive group of people who treat their colleagues with respect and warmth.
Who you are:
You possess outstanding verbal and written communications skills and a confident, professional phone manner. You've already worked in a customer service position and know that this is where you shine! You have strong attention to detail and accuracy, with an ability to work on multiple projects simultaneously and finish your work in a timely manner. You also have data base skills and take pride in ensuring that information is up-to-date and accurate.
What you'll do:
- Handling numerous, daily inquiries from members, subscribers, affiliates, and the public on a variety of items and topics.
- Accessing member file as inquires come in, processing mail transactions and recording the necessary information, and drafting response correspondence.
- Using caller’s data files to help the member consider other products or services that are a logical extension of their inquiry.
- Completing transactions for meeting registrations, member renewals, product orders, and subscriptions.
- Following up on work in order to resolve the member inquiries. This may involve additional discussions with staff, outside providers/suppliers of the product/service, as well as further conversations with the member.
- Performing a number of other tasks relating to member data and updating member records and directories.
Position Requirements:
- College education preferred.
- 1 year of previous experience in a customer service position required, in a customer service representative role preferred.
- Great telephone manner with helpful attitude and upbeat disposition – many of your member contacts are on the phone and, while the members can't see you, they need to hear that you are working for them.
- Strong writing skills – you'll be preparing the emails and letters that are sent to members.
- Attention to detail and accuracy are imperative.
- Microsoft Office Suite – Word, Outlook, Excel – are necessary.
- Ability to learn and operate a database system with ease is important. IMIS database experience helpful.
If you are ready to say "How can I help you?" and make a difference for our members, WE WANT TO HEAR FROM YOU! Send your resume and a cover letter to hr@nafcu.org. EOE