Sessions

Washington Update and Q&A

Presented by B. Dan Berger, President and CEO, NAFCU

Help shape NAFCU's stances on the critical issues facing your credit union, during this unique audience-driven session. You'll also learn how lawmakers and NAFCU are dialoging to reduce existing potential negative impacts on your credit union.

Opening Keynote: How to Thrive in the Era of Disruptive Technological Change

Presented by Mike Walsh, CEO of Tomorrow. Futurist, Innovation and Technology Expert

To thrive, your credit union needs to make deliberate business decisions now based on what the world will look like tomorrow, and transform accordingly. Walsh will cover the scientific breakthroughs, emerging technologies and disruptive business models that will shake the foundations of the world as we know it. More than just interesting concepts, he'll share what you need to be preparing for now, so you can survive and thrive.

Memorable Member Service: White Glove Treatment

Member service is a primary way to differentiate your credit union from the competition. Take yours to the next level. An executive from Ritz Carlton, known for its excellent service, will show you how to implement service that creates passionate advocates of your members. You'll receive a leadership-level view of how to craft unique, memorable experiences that prevent your members from feeling like they're simply another transaction.

Carmageddon - The Downshifting of America’s Auto Industry

Our industry has experienced a major boom in auto lending. However, the players financing the boom in vehicle sales are starting to burn out. You need to strategize now so you have a plan to compensate for the adjustment. Hear what the future holds and when, and ideas for strategically getting your credit union ready.

The Latest in Digital Payments, Plus Best Strategies to Maximize Interchange

Stay up-to-date in the rapidly evolving field of payments. You'll learn the latest in new payment technologies, alongside strategies for earning more interchange revenue. In addition, you gain strategies your credit union can implement to take advantage of upcoming opportunities.

Data Science Management

Build big data that can make a big difference at your credit union. You'll receive best practices you can quickly implement for creating data warehousing, building predictive models, and uncovering meaningful insights. Plus get tips to prevent your team from "data paralysis."

The Economy of Today and Tomorrow - What Credit Unions Need to Know Now

Successful credit unions understand how environmental factors affect their business, and plan appropriately. Gain an understanding in this informative economic presentation. You'll learn how a whole host of economic variables will perform, and the resulting impact on the economy. Topics covered include: how GDP will perform, what interest rates will do, how the labor market will behave, how much firms will spend, how the residential housing sector and real estate in general will perform, and more.

Trends from the Insight Vault

Cut through the noise and get smart on emerging industry issues with this fast-paced tour through the marketplace. You'll explore succinct research and analysis from experts and get to the “so what” of why some business and tech trends matter more than others. You'll take away actionable insights, humorous food-for-thought, and reality checks from the front line of banking.

The Role of Credit Unions in the 21st Century - A Panel Discussion

Given new economic insights, trends in the marketplace, and the rising role of technology in banking, how exactly should credit unions respond to stay relevant? We'll help you! This panel featuring the week's speakers will be guided by NAFCU President and CEO Dan Berger. It's a great opportunity to discuss what's next and why, and define the role of credit unions in the 21st century.

Closing Keynote: The Most Powerful Business Lessons I've Learned

Presented by John Spence, "Top 100 Business Thought Leader," Consultant, Author

Unlock the most powerful business ideas John Spence has ever learned in his multiple decades as a CEO, business owner and consultant. You'll gain insight from his experiences to help your credit union excel, especially around six concepts ranging from "the perfect formula for business excellence" to "why culture equals cash.Unlock the most powerful business ideas John Spence has ever learned in his multiple decades as a CEO, business owner and consultant. You'll gain insight from his experiences to help your credit union excel, especially around six concepts ranging from "the perfect formula for business excellence" to "why culture equals cash.