Musings from the CU Suite

Mar 19, 2021

Your NAFCU Weekend Reading Pile

Compiled by Anthony Demangone, Powered by NAFCU

In a few weeks, I will speak to a NAFCU member credit union board via Zoom. As part of the process, I send my presentation to the board liaison a week before the meeting.

I received an email back confirming receipt of the presentation.

Was that a big deal? No.

Was it helpful and professional? Yes.

It is little things like this that make a brand what it is. Little “good things” add up to great.

Now, on to this weekend’s reading pile!

  • What the 1918 pandemic can tell us about a post-COVID-19 world. (FastCo)
  • NAFCU defends CUs against bankers’ latest attack. (NAFCU)
  • Technical generations. (Godin)
  • One year later: 14 ways life has changed since the onset of the COVID pandemic. (Forbes)
  • 12 Golden Rules for CX strategy. (Entrepreneur)
  • NAFCU highlights key provisions of American Rescue Plan Act in new resource. (NAFCU)
  • The future of member service is personalization. (FB)
  • Seven high-frequency indicators for the economy. (Calculated Risk)
  • How to be a compassionate e-mailer. (HBR)
  • Every Mastercard meeting request has the following statement: "Let’s all support each other’s well-being when scheduling meetings. State the purpose in every invitation. Shorten meetings to 20 minutes vs. 30 minutes, or 50 minutes vs. an hour. Reduce the frequency. Your colleagues will appreciate it!"  Boom!

Have a great weekend, everyone.  Make it count!

About the Author

Anthony Demangone, Executive Vice President and COO, NAFCU

Anthony Demangone, NCCO is Executive Vice President and Chief Operating Officer at NAFCU, where he oversees day-to-day operations and manages the association's education, marketing, membership, human resources, building facilities, finance and information technology functions. He also authors NAFCU's executive blog, Musings from the CU Suite and co-authored "Managing and Leading Well," a book for credit union leaders, with NAFCU President and CEO Dan Berger.

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