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How Credit Unions Remain Essential Through Connected Member Experience: A Conversation with Cal Coast
Credit unions are facing significant pressure from competitors and evolving member expectations, but they are also ideally positioned to support members and deepen relationships during uncertain economic times. Jody Bhagat, President of Americas for Personetics, recently spoke with Greg Cornell, Executive Vice President of Member Experience at the California Coast Credit Union (Cal Coast), to learn about the challenges and opportunities that lie ahead for credit unions, and how Cal Coast has harnessed technology, partnerships, and a member-first mindset to deliver a connected member experience.
