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Principles, Privacy, and a Seat At The Table: Three Member Engagement Strategies For The Future

Businesses can’t escape the impacts of digital living, environmental challenges, cultural change, growing inequality, and globalization, but we can prepare for them. That was the message I got from Jana DeLancey at the recent NAFCU Strategic Growth Conference. Jana is one of my favorite researchers and speakers. She’s the Senior Vice President of Global Foresights, Insights and Analytics at Mastercard. She took the stage to share Vision 2030 - predictions and pivots that will characterize our industry and our member relationships through the start of the new decade.

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