NCVE Program Frequently Asked Questions (FAQs)

Becoming an NCVE

How do I earn the NCVE designation?
Individuals need to successfully pass the NCVE exam to become a NAFCU Certified Volunteer Expert (NCVE). Learn more about becoming an NCVE.

Does my credit union or organization need to be a member of NAFCU for me to pursue the NCVE designation?
No, the NCVE program is open to everyone. Any credit union board or committee member may pursue the NCVE designation.

Where can I take the NCVE exam?
There are three options. Individuals can take the exam online as part of NAFCU's Board of Directors Online Training Subscription, or onsite at the NCVE pre-conference workshop at either Board of Directors and Supervisory Committee Conference or Annual Conference and Solutions Expo.

Timeframes for Taking or Retaking the NCVE Exams

How long do I have to take the exam? 
You have one year from the date you purchase the exam to take and pass the exam.

How do I retake the exam if I did not pass?  
If you take the exam at our two conferences that offer NCVE training, there is one retake session scheduled at Board of Directors and Supervisory Committee Conference and Annual Conference and Solutions Expo. You can retake the online exam as part of the Board of Directors Online Training Subscription as many times as you wish.

Maintaining Your NCVE

I became an NCVE this year. When can I start accruing Continuing Education Credits (CEUs)?  
You must earn five continuing education credits (CEUs) during your accumulation period to maintain your NCVE. Each time you recertify, your NCVE is valid for another two year period during which you would need to obtain five CEUs in order to maintain your NCVE designation. Your accumulation period begins on the first of January of the year after you passed the exams. For example, if you passed your exams in 2015 your accumulation period would be January 1, 2016 through December 31, 2017.

How many CEUs do I need to earn to recertify? 
You must earn five (5) CEUs during your accumulation period. Each time you recertify, your NCVE designation is valid for another two year period during which you would need to obtain 5 CEUs in order to maintain your NCVE status.

How can I renew my NCVE designation?
View the ways you can renew your certification.

Can I earn CEUs for attending a non-NAFCU conference, event or webcast? 
Yes, but the program needs to be approved by NAFCU prior to the CEUs being accepted. Learn more.

I'm an NCVE and I've changed credit unions. What's the best way to provide my updated information to NAFCU? 
Please send an email to NAFCU's Member Service Center at msc@nafcu.org to let us know of any changes to your credit union. Your NCVE status will not be impacted by your change in employer. If you have specific NCVE-related questions, please send an email to certificates@nafcu.org

Other Questions

Is the Credit Union Director Handbook available for purchase separate from a pre-conference workshop?
Yes. You may purchase it separately. A complimentary copy is provided to pre-conference workshop attendees.

I have a question that is not addressed above. Who should I contact?
If you have an NCVE-related question, please email certificates@nafcu.org.