March 20, 2014

Survey: Consumers blame merchants for breaches

March 20, 2014 – About 60 percent of consumers surveyed online this January said they believed merchants were responsible for data breaches, and just 13 percent thought their financial institutions were responsible, reports said.

The online survey, which had more than 2,000 respondents, was commissioned by data analysis firm Feedzai and conducted by Harris Poll. Other findings: 5 percent of respondents believed fraud is consumers' responsibility, and 13 percent of those aware of data breaches blamed the government, American Banker reported.

In the survey, about 22 percent of those aware of any data breach, the Banker reported, changed shopping behavior in response to recent retail breaches, but 52 percent of respondents said they thought shopping in a physical store is safer than online.

NAFCU, pointing to a growing list of merchant data breaches, wrote House and Senate leaders Wednesday reiterating the need for national data security standards for merchants.