Newsroom
March 25, 2014
Temkin: CUs give best customer experience
March 26, 2014 – Credit unions give the best customer experience in the "banking" industry, according to the 2014 Temkin Experience Ratings.
Credit unions received the top score at 81 percent – putting them in the "excellent" range of the survey. Temkin asks consumers to rate institutions based on functionality, accessibility and overall emotional experience.
Credit unions scored higher than all the others in 2013, with a rating of 79 percent – higher than that year's ratings for USAA or the two top-rated banks. This year, Regions Bank also scored 81 percent, and USAA scored 80 percent.
Temkin surveyed 10,000 consumers in January about their banking industry customer experience, as well as their experience with 18 other industries.
Credit unions received the top score at 81 percent – putting them in the "excellent" range of the survey. Temkin asks consumers to rate institutions based on functionality, accessibility and overall emotional experience.
Credit unions scored higher than all the others in 2013, with a rating of 79 percent – higher than that year's ratings for USAA or the two top-rated banks. This year, Regions Bank also scored 81 percent, and USAA scored 80 percent.
Temkin surveyed 10,000 consumers in January about their banking industry customer experience, as well as their experience with 18 other industries.
Share This
Related Resources
Add to Calendar 2024-04-23 14:00:00 2024-04-23 14:00:00 Monitoring the Latest Litigation Risks Credit unions’ operations pose litigation risks, with more of these cases being filed as class action lawsuits. In this Monitoring the Latest Litigation Risks for Credit Unions webinar, you’ll review some of the specific kinds of lawsuits impacting credit unions and what potential claims could be on the horizon. You’ll also examine some options for mitigating risks. Key Takeaways Review the current lawsuit trends. Understand the potential claims risks Explore options for mitigating risks. Register Now $295 Members | $395 Nonmembers(Additional $50 for USB)One registration gives your entire team access to the live webinar and on-demand recording until April 23, 2025Go to the Online Training Center to access the webinar after purchase » Who Should Attend NCCOs NCRMs Compliance and risk titles Education Credits NCRMs will recieve 1.0 CEUs for participating in this webinar NCCOs will recieve 1.0 CEUs for participating in this webinar Web NAFCU digital@nafcu.org America/New_York public
Monitoring the Latest Litigation Risks
Credits: NCCO, NCRM
Webinar
Resiliency In Your Incident Response Plan
Cybersecurity
preferred partner
DefenseStorm
Blog Post
The Bottom Line on Insurance Tracking and Collateral Protection
Strategy
preferred partner
Allied Solutions
Blog Post
Add to Calendar 2024-04-15 09:00:00 2024-04-15 09:00:00 Mergers and Acquisitions: Unifying Two Different Executive Total Compensation and Benefits Programs Listen On: Key Takeaways: [03:50] With the merger of a smaller credit union into a larger one you are really only dealing with integrating staff into the larger credit union. [05:53] When working with a merger of equals we start with a deep dive into the executive compensation and benefits of each organization. [09:09] If your current executive benefits provider doesn’t conduct regular plan evaluations, consider having a plan audit anyway. [13:46] Don’t overpay for these things if you don’t have to. When you have more options available that means the cost is more appropriate. [17:11] It is in a unified organization’s best interest to do tier timelines where we look at your top executives who are critical to the unified organization’s success today and then slowly add in the next levels. Web NAFCU digital@nafcu.org America/New_York public
Mergers and Acquisitions: Unifying Two Different Executive Total Compensation and Benefits Programs
preferred partner
Gallagher
Podcast
Get daily updates.
Subscribe to NAFCU today.