January 22, 2014

'Vishing' scheme uses NCUA's name

Jan. 22, 2014 – NCUA warned last night of a telephone fraud, or "vishing," scheme that is using the agency's name in an attempt to obtain consumers' personal financial information.

NCUA said several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying them that their debit cards have been compromised. The call then asks the receiver to follow prompts that request personal information, including sensitive financial data and personal identification information.

The agency says anyone contacted as above should immediately contact NCUA's Consumer Assistance Center Hotline at 800-755-1030 or by email at to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.

NCUA notes that it doesn't seek personal information from consumers over the telephone or handle day-to-day maintenance of member account information; it urges consumers to never verify or release personal financial information to unknown callers.