Strategic Resource Management (SRM) is the NAFCU Services Preferred Partner for vendor cost benchmarking and contract negotiation services.
About the Interview
As the pandemic unfolded in mid-March, a survey was commissioned by SRM to measure the impact of the crisis on credit unions. The survey was in the field for approximately a week, and contained questions concerning operational conditions, member service channels, community impact, and the length of the recovery. Michael Carter, EVP responsible for long-term strategies, is the featured guest of this interview discussing the results of the survey. Findings include the differences in answers based on geography, timing, and how credit unions and banks compared. Tune in for this Q&A-style interview summary on the impacts of COVID-19 to date and the areas where it could reshape the future of credit unions.
Click here to access the SRM Academy Brief, COVID-19 Impacts on Financial Institutions.
Watch the Interview
Presented By
Michael Carter
Executive Vice President | SRM
Michael has more than 15 years of executive technology leadership ranging from early-stage start-ups to international organizations. His career in financial services stretches over 25 years. He was the CMO for the S1 Corporation and served in several management roles at ACI Worldwide. As an executive vice president at SRM, he serves as a subject matter expert on digital banking strategies and trends.
Carter has been featured as a speaker at Finovate, NetFinance, NetFinance Interactive, CBA Live and Future Digital Finance. He is regularly quoted in the media regarding trends in payments, mobile wallets, consumer experience, digital banking strategies, Millennials, data analytics, P2P payments, bill pay, and banking as a platform. Carter also contributes content as a guest writer in industry publications and as a featured guest on podcasts. He has lived and worked abroad.