The 12 Values that Turned Around Honeywell
Written by Anthony Demangone
I subscribe to the magazine, Chief Executive. It is a great read. In the last issue, the magazine named Honeywell CEO David Cote as CEO of the year. They did a wonderful feature article on Mr. Cote, which you can read here.
Mr. Cote turned around Honeywell by focusing on 12 behaviours that he wanted to see everywhere through the organization.
Those would be:
- Growth & Customer Focus
- Leadership Impact
- Getting Results
- Making People Better
- Championing Change & Six Sigma
- Fostering Teamwork & Diversity
- Global Mindset
- Intelligent Risk Taking
- Self-Awareness/Learning
- Effective Communication
- Integrative Thinking
- Technical or Functional Excellence
Was there pushback? You bet. Â In the words of Mr. Cote:
One guy asked me, "Why are we wasting time on stuff like behaviors when we need to be making decisions here?" I replied, "I can make all the strategic decisions you want; but if nobody does them, it doesn't matter. We must create a culture where we're going to get things done so that, when we agree on something, it actually happens."
Interestingly, it was that same guy who, two months later, had gone through the teamwork exercise [of] getting all the facts and opinions to team participants who wasn't, himself, following the behaviors. It became clear he wasn't doing it. So, I was able to call and say, "Remember that discussion we had about how we were going to work together to establish the kind of culture we wanted? Well, could you explain to me then why we agreed on this and it's not happening in your business?" Sessions like this soon moved the needle.
So, faithful readers...what core behaviours would you want at your credit union? Which would you borrow from Honeywell? Are there any on your list that you don't see above?
Have a great weekend, guys!
You might also be interested in:
***
Like what you read today? Consider the following:
- Share this post with a colleague and suggest that they sign up to have the blog emailed to them each week. They can registerhere.
- Become a "Musings" fan on facebook!
- Follow me on Twitter.