Online Training

September 17, 2019 Add to Calendar 2019-09-17 14:00:00 2019-09-17 14:00:00 How to Handle Fiduciary Accounts – Trusts, Estates, and Powers of Attorney Sooner or later every credit union has to deal with a deceased or incapacitated member.  This leads to questions about who is authorized to access accounts, what documentation must be provided and what due diligence is the credit union required to conduct.  This webinar will teach you how to work through these complex issues in a systematic way that reduces risk for your credit union.   Key Takeaways: Determine whether a power of attorney is valid and the scope of the agent’s authority Review the due diligence requirements necessary to open a fiduciary account Understand how to prevent problems with Payable on Death (POD) accounts Discuss Guardianship and Conservatorship Accounts Walk through BSA considerations for fiduciary accounts Purchase Now $295 Members | $395 Nonmembers  (Additional $50 for CD) One registration gives your entire team access to the live webinar and on-demand recording until September 17, 2020Already registered? Go to the Online Training Center to view. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) NAFCU Certified Bank Secrecy Officers (NCBSOs) BSA staff Compliance staff Risk staff Credit Union Staff Attorneys Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. NCBSOs will receive 1.5 CEUs for participating in this webinar.  CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Associate Director of Education, NAFCU Learning Objectives: Determine whether a power of attorney is valid and the scope of the agent's authority.  Review the due diligence requirements necessary to open a fiduciary account.  Understand how to prevent problems with Payable on Death (POD) accounts.  Discuss Guardianship and Conservatorship Accounts.  Walk through BSA considerations for fiduciary accounts. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Regulatory Ethics - Technical National Association of Federally-Insured Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

How to Handle Fiduciary Accounts – Trusts, Estates, and Powers of Attorney

Credits: CPE, NCCO, NCRM, NCBSO

September 19, 2019 Add to Calendar 2019-09-19 10:00:00 2019-09-19 10:00:00 Management & Leadership Institute Prep NAFCU's Management and Leadership Institute provides students with an excellent foundation for becoming leaders now and in the future. The act of continued learning will build upon your new skills and experiences even more. But don’t wait until the Institute starts! Join Anthony Demangone, NAFCU’s EVP & COO, for this informative webinar as he reviews the day-to-day schedule, group work and the final project to help you get the most of your experience!  Register Now Registration is free, but you must register to attend.One registration gives your entire team access to the live webinar and on-demand recording until September 19, 2020.Already registered? Go to the Online Training Center to view. Who Should Attend? Management and Leadership Institute 2019 registrants Education Credits No NAFCU Credits and No CPE Credits National Association of Federally-Insured Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

Management & Leadership Institute Prep

September 19, 2019 Add to Calendar 2019-09-19 14:00:00 2019-09-19 14:00:00 Financial Wellness: Addressing the Barriers to Retirement Readiness Financial wellness, done right, is an employer-paid benefit, where employees have unlimited access to best-in-class financial coaching. Many credit unions offer financial education with the goal of helping their members live a financially secure life, but very few offer these same types of valuable tools to their own employees. When you help your employees by offering a financial wellness program that provides financial education and assistance, everyone wins. You get better productivity and less distraction among your staff. Learn how to bring comprehensive fiscal well-being to your employees by understanding the value of reducing employee financial stress at work, focusing on real behavior change, and measuring results. Web NAFCU digital@nafcu.org America/New_York public

Financial Wellness: Addressing the Barriers to Retirement Readiness

September 19, 2019 Add to Calendar 2019-09-19 14:00:00 2019-09-19 14:00:00 Cyber Training for Board Members According to the 2018 FFIEC Management Handbook, the "board of directors sets the tone and direction for an institution's use of IT." What does your Credit Union Board need to be doing to demonstrate that they value the cybersecurity risk in your Information Security Program and can meet the "credible challenge to management" threshold? The board should approve the IT strategic plan, information security program, and other IT-related policies. To carry out their responsibilities, board members should understand the IT activities and risks within the credit union. This webinar will explore the latest in FFIEC guidance, examiner expectations, and the cybersecurity landscape.  Key Takeaways: Review best practices to meet the credible challenge to management Learn what you should be asking for and receiving from management Discuss the latest in cybersecurity failures  Purchase Now$295 Members | $395 Nonmembers (Additional $50 for CD) One registration gives your entire credit union access to the on-demand recording until September 19, 2020. Already registered? Go to the Online Training Center to view. Who Should Attend? Board members Board chairs and Vice-Chairs Presidents and Chief Executive Officers Executive Vice Presidents Chief Operating Officers Chief Information Officers Chief Technology Officers Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. NCVEs will receive 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Associate Director of Education, NAFCU Learning Objectives: Review best practices to meet the credible challenge to management.  Learn what you should be asking for and receiving from management.  Discuss the latest in cybersecurity failures. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: 1. Regulatory Ethics – Technical 2. Information Technology - Technical National Association of Federally-Insured Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

Cyber Training for Board Members

Credits: NCCO, NCRM, NCVE, CPE

September 24, 2019 Add to Calendar 2019-09-24 14:00:00 2019-09-24 14:00:00 The Demand-Driven Approach: The Secret to Finding the High-Growth Markets for Your Credit Union For many credit union leaders with limited time and resources, determining which ideas to pursue can be a challenge. One of the most effective ways to evaluate and discover the best opportunities for growth is to be demand-driven. This means evaluating opportunities based on the needs and wants of your members today and in the future. After all, providing value to your members is central to your mission.   The right opportunities are those in markets that have a healthy, stable demand and are growing. Without taking a demand-driven approach, you risk pursuing opportunities in a stagnant or declining market. In this webinar, we will discuss how to discover the best options for growth using a demand-driven process.  SPONSORED BY   Key Takeaways: Understand the demand-driven approach to growth  Evaluate and prioritize the best options and markets for long-term growth Develop and explain criteria and how to use them to evaluate an opportunity Review the member and market dynamics Discuss the best way to understand market demand Use measurable criteria to stay objective & prioritize Purchase Now $295 Members | $395 Nonmembers  (Additional $50 for CD) One registration gives your entire team access to the live webinar and on-demand recording until September 24, 2020Already registered? Go to the Online Training Center to view. Who Should Attend? Marketing Business Development E-commerce Lending Operations Chief Operating Officers, Chief Lending Officers, Chief Marketing Officers Education Credits No NAFCU Credits and No CPE Credits National Association of Federally-Insured Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

The Demand-Driven Approach: The Secret to Finding the High-Growth Markets for Your Credit Union

September 24, 2019 Add to Calendar 2019-09-24 14:00:00 2019-09-24 14:00:00 Appraisal Underwriting – Focus on the Sales Comparison About the Webinar Learn about current issues surrounding the sales comparison section of the Uniform Residential Appraisal Form. Includes comparison selection and adjustments in light of changes taking place within real estate markets and the mortgage industry. Provides an overview for analyzing the Sales Comparison section of the appraisal. Examines what to look for and how to analyze each data field in the Sales Comparison grid. Web NAFCU digital@nafcu.org America/New_York public

Appraisal Underwriting – Focus on the Sales Comparison

September 25, 2019 Add to Calendar 2019-09-25 14:00:00 2019-09-25 14:00:00 SARs and CTR Guidance: Do’s and Don’ts — The Good, the Bad, and the Ugly Monitoring, detecting, and reporting suspicious activities is the cornerstone of the Bank Secrecy Act (BSA) reporting system. Credit Unions must electronically file a Currency Transaction Report (CTR) for each transaction in currency (deposit, withdrawal, exchange, or other payment or transfer) of more than $10,000 by, through, or to the credit union.  Certain financial institutions operating in the United States shall file with FinCEN, to the extent and in the manner required by 31 CFR Chapter X a report of any suspicious transaction relevant to a possible violation of law or regulation. This webinar will take you through the reporting requirements for Current Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) when fulfilling your obligations under the Bank Secrecy Act (BSA).   Key Takeaways: Understand how to meet reporting obligations, reporting thresholds, timing, refiling of reports, tracking suspicious activity, and reporting continuous suspicious activity Review common errors on SARs and CTRs Discuss tips for ensuring SAR narratives identify the five essential elements of information (who? what? when? where? and why?) for the suspicious activity being reported Walk through best practices for satisfying the compliance requirements under the BSA Register Now Registration is free, but you must register to attend. One registration gives your entire team access to the live webinar and on-demand recording until September 25, 2020Already registered? Go to the Online Training Center to view. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) NAFCU Certified Bank Secrecy Officers (NCBSOs) BSA and AML staff Audit staff Fraud staff Compliance staff Risk staff Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. NCBSOs will receive 1.5 CEUs for participating in this webinar CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Associate Director of Education, NAFCU Learning Objectives:  Understand how to meet reporting obligations, reporting thresholds, timing, refiling of reports, tracking suspicious activity, and reporting continuous suspicious activity.  Review common errors on SARs and CTRs.  Discuss tips for ensuring SAR narratives identify the five essential elements of information (who? what? when? where? and why?) for the suspicious activity being reported.  Walk through best practices for satisfying the compliance requirements under the BSA. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Regulatory Ethics - Technical ​ National Association of Federally-Insured Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

SARs and CTR Guidance: Do’s and Don’ts — The Good, the Bad, and the Ugly

Credits: NCCO, NCRM, NCBSO, CPE

September 26, 2019 Add to Calendar 2019-09-26 14:00:00 2019-09-26 14:00:00 Online Account Opening: How to Deliver Exceptional Member Experiences About the Webinar As members and prospective members increasingly rely on smartphones and other digital devices for many – if not most – of their needs, financial institutions are seeking to deliver effective online account opening and enrollment. In a Cornerstone survey, 72% of community-based financial executives said digital account opening was the most important “functional/product area” of their fintech partnership, collaboration, and investment plans for 2019. Your credit union is probably weighing its options, too. To help assess those options, this webinar will provide you insights from a recognized innovator in online account opening and enrollment. In this webinar, you will learn: Why online account opening efforts by financial institutions are often unsuccessful.  What is considered an optimal conversion rate these days How to achieve an optimal conversion rate and deliver. exceptional online account opening and enrollment and onboarding experiences for your members and prospective members. Web NAFCU digital@nafcu.org America/New_York public

Online Account Opening: How to Deliver Exceptional Member Experiences

September 26, 2019 Add to Calendar 2019-09-26 14:00:00 2019-09-26 14:00:00 Unauthorized Transactions: The Keys to Compliance Regulations E and Z place requirements on credit unions to investigate and resolve disputes relating to unauthorized transactions. These rules also significantly limit the amount of liability that can be passed on to members. Understanding the nuances of these requirements is key to ensuring your credit union is meeting its compliance obligations.   Key Takeaways: Understand the definition of an unauthorized transaction Know the timing requirements for resolving disputes Learn the limitations on member liability See these rules in action by reviewing various scenarios Purchase Now $295 Members | $395 Nonmembers  (Additional $50 for CD) One registration gives your entire team access to the live webinar and on-demand recording until September 26, 2020Already registered? Go to the Online Training Center to view. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Compliance officers and staff Operations management staff Internal auditors Credit union attorneys Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Associate Director of Education, NAFCU Learning Objectives:  Understand the definition of an unauthorized transaction.  Know the timing requirements for resolving disputes.  Learn the limitations on member liability.  See these rules in action by reviewing various scenarios. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Regulatory Ethics - Technical ​ National Association of Federally-Insured Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

Unauthorized Transactions: The Keys to Compliance

Credits: NCCO, NCRM, CPE

October 08, 2019 Add to Calendar 2019-10-08 14:00:00 2019-10-08 14:00:00 NACHA Update Recently, ACH industry participants have voted to approve 14 rule set changes to the NACHA Operating Rules and Guidelines with effective dates that started in 2018 and are continuing through 2021; more than half of these changes are already in effect.  Critical aspects of the ACH network, such as Same Day ACH, funds availability, risk management, audits, and return processing, are impacted by these rule updates.  Vendors may be able to assist in complying with some of the new rules, however, some require action by the participating financial institution.  The implemented changes are being included in 2019 audits and examinations.  This session will provide an overview from Nacha of all recent ACH rule changes, to allow credit unions to ensure that they are in compliance or have implementation plans as expected under the regulations.  Key Takeaways: Review Financial Institution risk management registration requirements Discuss changes to effective dates for Same Day ACH expansion and risk management rules Walk through 2019 funds availability changes Understand new return processing options Purchase Now $295 Members | $395 Nonmembers  (Additional $50 for CD) One registration gives your entire team access to the live webinar and on-demand recording until October 8, 2020Already registered? Go to the Online Training Center to view. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Compliance, legal, paralegal, attorney and Risk staff Accounting staff Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Associate Director of Education, NAFCU Learning Objectives: Review Financial Institution risk management registration requirements.  Discuss changes to effective dates for Same Day ACH expansion and risk management rules.  Walk through 2019 funds availability changes.  Understand new return processing options. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Regulatory Ethics - Technical National Association of Federally-Insured Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

NACHA Update

Credits: CPE, NCCO, NCRM

October 09, 2019 Add to Calendar 2019-10-09 14:00:00 2019-10-09 14:00:00 Keeping Up with Payments: How to Manage Risk in Real Time About the Webinar The payments landscape has changed a lot in recent years, with more and bigger changes still to come. It’s a lot to keep up with. In this webinar, you’ll get an overview of the trends and transformation in the payments arena. You’ll learn how these changes impact your credit union, and what you can do to stay competitive while managing the risk presented by existing and emerging payments channels. In this webinar, you’ll learn: How new and emerging fintech providers impact your institution. How the payments landscape is changing for credit unions—including new “real-time” rails. How to effectively respond to risk in this rapidly evolving arena. Web NAFCU digital@nafcu.org America/New_York public

Keeping Up with Payments: How to Manage Risk in Real Time

October 15, 2019 Add to Calendar 2019-10-15 14:00:00 2019-10-15 14:00:00 Connect to Millennials Through Digital Education Lending About The Webinar Learn how hundreds of credit unions are using digital education lending to connect with Millennial borrowers for a potential lifetime of borrowing. Credit unions of all sizes partner with LendKey to increase millennial memberships, grow loan-to-share, boost yields, and enter digital lending in months--not years. Learn about LendKey while gaining valuable insights into the modern credit journey, current Millennial borrowing trends, and more. You will come away with valuable insights and strategy about: The cross-sell market opportunity for education lending How hundreds of credit unions are able to compete with rising marketplace lenders Liquidity options including modern participation loans and full-balance sheet options Learn more about this Innovation Award Winner, and see how you can quickly and cost-effectively grow your Millennial memberships.  Web NAFCU digital@nafcu.org America/New_York public

Connect to Millennials Through Digital Education Lending

October 16, 2019 Add to Calendar 2019-10-16 14:00:00 2019-10-16 14:00:00 10 Leading Ways to Engage Employees The Gallup Research Group, the preeminent source of research on Employee Engagement reveals 71% of employees are disengaged in their work. ServiStar Consulting research revealed that 84% of employees say they could perform significantly better if they simply had the desire to do so. If we are going to dominate on Brand and Member Experience, our credit unions must flip the flow!  Key Takeaways: Review the primary factors that impact Employee Engagement Understand how to maximize Employee Engagement Discuss which factors minimally impact Employee Engagement  Receive concrete solutions to improve Employee Engagement to create a great Member Experience! Purchase Now $295 Members | $395 Nonmembers  (Additional $50 for CD) One registration gives your entire team access to the live webinar and on-demand recording until October 16, 2020Already registered? Go to the Online Training Center to view. Who Should Attend? Presidents and Chief Executive Officers Human Resources staff Executive Vice Presidents Chief Operating Officers Education Credits No NAFCU Credits and No CPE Credits CPA Certification Credit Information Reviewer: Josie Collins, Associate Director of Education, NAFCU Learning Objectives: Review the primary factors that impact Employee Engagement. Understand how to maximize Employee Engagement. Discuss which factors minimally impact Employee Engagement. Receive concrete solutions to improve Employee Engagement to create a great Member Experience! Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: None Recommended Field of Study: Any National Association of Federally-Insured Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

10 Leading Ways to Engage Employees