Online Training

January 21, 2020 Add to Calendar 2020-01-21 14:00:00 2020-01-21 14:00:00 The Role That IT Plays at Your Credit Union Information Technology (IT) affects nearly every aspect of your business.  Whether IT is a burden your CU must endure or the fuel for how things get done is largely a matter of perspective.   The truth is, from a Chief Information Officer’s (CIO’s) viewpoint, it is almost always both.  During this webinar, we’ll be discussing the goal of IT as a service and review some of today’s “hot” technologies. Tune-in for honest, high-level talk about a cross-section of IT related topics that have a direct influence on your credit union’s potential for success. Key Takeaways Discuss data-driven technology companies such as Google, Apple, Facebook, and Amazon that are driving consumer experience expectations Explore “what’s hot” in tech today and discover how these solutions fit into your plan Provide some key understandings to help reconcile the “conflicting objectives” of IT—establishing realistic expectations Review IT governance at a high-level:  NCUA’s ACET sets the bar Register Now$295 Members | $395 Nonmembers (Additional $50 for CD)One registration gives your entire credit union access to the on-demand recording until January 21, 2021.Already registered? Go to the Online Training Center to view live. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Chief Executive Officers, Chief Financial Officers, and Chief Operating Officers IT staff Compliance staff Risk staff Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: Discuss data-driven technology companies such as Google, Apple, Facebook, and Amazon that are driving consumer experience expectations.  Explore "what's hot" in tech today and discover how these solutions fit into your plan. Provide some key understandings to help reconcile the "conflicting objectives" of IT— establishing realistic expectations. Review IT governance at a high-level: NCUA's ACET sets the bar.  Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Information Technology - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

The Role That IT Plays at Your Credit Union

Credits: NCCO, NCRM, CPE

January 22, 2020 Add to Calendar 2020-01-22 14:00:00 2020-01-22 14:00:00 NAFCU 101: An Overview of Personalized Credit Union Services At NAFCU, we understand that we work for you and your credit union. This webinar will show you NAFCU’s most popular services and training to make sure that your credit union gets everything it needs from us and more. Because to us, it’s personal. We take a personalized approach to everything we do and keep our members first.  Led by Anthony Demangone, NAFCU’s EVP/COO, this 30-minute webinar is a great way to learn about the benefits of being a part of the NAFCU family. Key Takeaways Overview of compliance assistance program Discussion of research products Understand how NAFCU develops its advocacy positions Review our events, education and information products and services Open Q&A – Get your questions answered live with NAFCU’s EVP/COO! Register NowRegistration is free, but you must register to attend.One registration gives your entire credit union access to the on-demand recording until January 22, 2021.Already registered? Go to the Online Training Center to view live. Who Should Attend? Everyone – members and non-members Education Credits No NAFCU Credits and No CPE Credits National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

NAFCU 101: An Overview of Personalized Credit Union Services

January 23, 2020 Add to Calendar 2020-01-23 14:00:00 2020-01-23 14:00:00 Maximizing Recoveries and Managing Third Party Collections Risks Collections have been added to the list of growing litigation risks for all credit unions alongside lending and employment practices. This often-overlooked operational area is at the crossroads of member service, compliance risk, and soundness. These factors make it the new target for enterprising attorneys creating a continual need for credit unions to constantly look for ways to improve their performance while limiting risk.  Most credit unions rely on third-party vendors such as law firms, repossession companies, and software companies to help attain their goals. It has always been a challenge to effectively manage our vendors in order to maintain the better end of the bargain.  But general performance, recovery rates, privacy, and security are no longer your only vendor concerns.  Under the broad scope of the current laws, you can be held liable for compliance violations committed by your vendors! What does your contract say about this?  How are you monitoring and measuring the risk? Join credit union collections veteran David Reed as he lays out a workable balance between maximizing recoveries and reducing third party risks and walks you through well tested best practices for your collections and vendor management teams. Key Takeaways Review the essential elements of credit union collections Understand how to effectively utilize repo agents, collections agencies and law firms How to address performance and compliance in the contract Discuss best practices for managing vendors Learn how to conduct a risk-based collections audit Register Now$295 Members | $395 Nonmembers (Additional $50 for CD)One registration gives your entire credit union access to the on-demand recording until January 23, 2021.Already registered? Go to the Online Training Center to view live. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Compliance staff Risk staff Collections staff Internal audit staff Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: Review the essential elements of credit union collections. Understand how to effectively utilize repo agents, collections agencies and law firms. How to address performance and compliance in the contract. Discuss best practices for managing vendors. Learn how to conduct a risk-based collections audit.  Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Management Services - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

Maximizing Recoveries and Managing Third Party Collections Risks

Credits: NCCO, NCRM, CPE

January 29, 2020 Add to Calendar 2020-01-29 14:00:00 2020-01-29 14:00:00 Cybersecurity Basics for Compliance Staff Sasha Leonhardt of Buckley LLP will discuss key laws governing the protection of consumer data, share real-world lessons on keeping consumer information safe, and provide a roadmap of expected developments in 2020.  Participants attending this webinar will leave with a greater understanding of their credit union’s legal exposure in the event of a data breach, expectations for what they should do to protect consumer data and practical tips to provide greater security for their members. We’ll also discuss changes to state and federal law and review technical developments that may affect your credit union. Although Leonhardt is a lawyer, this presentation is targeted at both lawyers and non-lawyers; anyone who would benefit from learning more about cybersecurity should consider participating in this webinar.  Key Takeaways Understand your credit union’s legal exposure in the event of a data break Discuss your credit union’s expectations to protect consumer data Learn practical tips to provide greater security for your members Register Now$295 Members | $395 Nonmembers (Additional $50 for CD)One registration gives your entire credit union access to the on-demand recording until January 29, 2021.Already registered? Go to the Online Training Center to view live. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Compliance staff Risk staff Credit Union staff attorneys Information Technology (IT) staff Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: Understand your credit union's legal exposure in the event of a data break. Discuss your credit union's expectations to protect consumer data. Learn practical tips to provide greater security for your members. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Regulatory Ethics – Technical & Information Technology - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

Cybersecurity Basics for Compliance Staff

Credits: NCCO, NCRM, CPE

January 30, 2020 Add to Calendar 2020-01-30 14:00:00 2020-01-30 14:00:00 Better Experience and Security: How to Achieve Both About the Webinar You can’t have one without the other—a truly sound user experience includes a layered and thoughtful approach to security. Join us in a look forward at how to safely improve your member experience all around in 2020. Learn how you can respond to fraud and proactively mitigate risk while keeping ease-of-use and convenience a top priority. Key takeaways: The importance of balancing security concerns with convenient user experiences Trends and emerging concerns related to security in financial services—from the continuing threat of phishing to credential stuffing, and more The five pillars involved in creating a layered approach to security Tools and strategies for managing fraud and mitigating risk Please note: beginning January 1 of 2020, our webinar platform will no longer function on Internet Explorer. Please use Google Chrome or another browser to watch our webinars.  Register for the Webinar Web NAFCU digital@nafcu.org America/New_York public

Better Experience and Security: How to Achieve Both

January 30, 2020 Add to Calendar 2020-01-30 14:00:00 2020-01-30 14:00:00 2019 Risks in Review and a Look at What’s in Store for 2020 Welcome to the credit union landscape of 2020. Unfortunately, we were not able to leave fraud schemes and losses in the past decade. From new privacy regulations, like CCPA, to hefty fines many organizations, like Equifax, received, 2019 has been the year of data security and privacy. In this webinar, we’ll review fraud trends from 2019 and discuss what to watch out for in 2020. How will this year’s major trends affect the future of risk? Key Takeaways Hear a comprehensive review of 2019 risks Learn what fraud trends to look for in 2020 Identify the risk blind spots your credit union needs to know about Register Now$295 Members | $395 Nonmembers (Additional $50 for CD)One registration gives your entire credit union access to the on-demand recording until January 30, 2021.Already registered? Go to the Online Training Center to view live. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Compliance staff Risk staff Presidents and Chief Executive Officers Chief Operating Officers and Chief Financial Officers Audit staff Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: Hear a comprehensive review of 2019 risks. Learn what fraud trends to look for in 2020. Identify the risk blind spots your credit union needs to know about.  Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Management Services – Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public

2019 Risks in Review and a Look at What’s in Store for 2020

Credits: NCCO, NCRM, CPE

February 05, 2020 Add to Calendar 2020-02-05 14:00:00 2020-02-05 14:00:00 Addressing Unconscious Bias in the Workplace About the Webinar Our brains are getting hit with 11 million bits of information every second, and in order to process all of that, they learn to take short cuts. Those short cuts can help keep us out of harm’s way (“That boiling water is hot! Don’t touch it.”), but they can also lead to snap judgments about others that result in what we call “unconscious bias.” Despite the negative connotation, it doesn't mean we are bad people. In fact, everyone has some unconscious bias. While avoiding a pot of boiling water is a good result of our brain’s quick thinking, when it comes to how we view others, we often jump to incorrect or unfair conclusions that negatively affect how we treat each other. In this webinar, we will define the various forms of bias, learn how to recognize our own implicit biases, and learn the practical skills to counteract them in order to create a more safe, respectful, and fair workplace. Register for this upcoming webinar below.  Please note: beginning January 1 of 2020, our webinar platform will no longer function on Internet Explorer. Please use Google Chrome or another browser to watch our webinars.  Web NAFCU digital@nafcu.org America/New_York public

Addressing Unconscious Bias in the Workplace

March 10, 2020 Add to Calendar 2020-03-10 14:00:00 2020-03-10 14:00:00 Deposits & Lending in 2020: Tips to Compete and Thrive About the Webinar  Learn from industry experts on ways your credit union can compete and thrive against evolving fintech and mega banks. Hear about actionable strategies for increasing deposit activity, attracting new loans, and marketing the right products to the right consumers. Please note: as of January 1, our webinar platform no longer functions on Internet Explorer. Please use Google Chrome or another browser to watch our webinars. Register for the Webinar Web NAFCU digital@nafcu.org America/New_York public

Deposits & Lending in 2020: Tips to Compete and Thrive