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Add to Calendar 2019-12-11 14:00:00 2019-12-11 14:00:00 Reg CC – Common Compliance Issues and Best Practices In 2018, the Consumer Financial Protection Bureau and the Federal Reserve Board overhauled various portions of Regulation CC to better align the Regulation to the realities of check processing in the 21st century. You should understand the nuances behind these recent changes to ensure both (1) that your check-processing program complies with the requirements, and (2) that your check processing program is modernized to take advantage of the updates. This webinar will explain these changes, as well as subsequent updates and some Regulation CC compliance issues that credit unions should keep on their radar. Key Takeaways: Review modifications to check collection and return requirements for electronic checks Discuss extension of Regulation CC’s check warranties to checks collected electronically Identify new warranties and indemnities related to checks collected and returned electronically as well as electronically created items Learn about additional updates, including the presumption of alteration & adjustments to funds availability requirements, withdrawal exceptions, civil penalty amounts, etc. Walk through the potential use of deposit holds to help combat fraud Register Now $295 Members | $395 Nonmembers (Additional $50 for CD) One registration gives your entire team access to the live webinar and on-demand recording until December 11, 2020Already registered? Go to the Online Training Center to view. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Compliance staff Risk management staff Audit staff Legal staff Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs will receive 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Associate Director of Education, NAFCU Learning Objectives: Review modifications to check collection and return requirements for electronic checks. Discuss extension of Regulation CC's check warranties to checks collected electronically. Identify new warranties and indemnities related to checks collected and returned electronically as well as electronically created items. Learn about additional updates, including the presumption of alteration & adjustments to funds availability requirements, withdrawal exceptions, civil penalty amounts, etc. Walk through the potential use of deposit holds to help combat fraud. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Regulatory Ethics - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU email@example.com America/New_York public
Credits: NCCO, NCRM, CPE
Add to Calendar 2019-12-12 14:00:00 2019-12-12 14:00:00 Enhance Contact Center Experience About the Webinar Are you focused on creating an optimal experience for your members every day? Do you want to satisfy your members by enhancing engagement through your contact center? Amazon Connect is a simple to use, cloud-based contact center service that makes it easy to deliver better customer service at lower cost. This service from Amazon Web Services is based on the same contact center technology used by Amazon.com customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. In this webinar, we’ll take a deeper dive into Amazon Connect and demonstrate how to deliver a personalized, member-centric experience in your contact center. Web NAFCU firstname.lastname@example.org America/New_York public
Amazon Web Services
Add to Calendar 2019-12-18 14:00:00 2019-12-18 14:00:00 Goal Setting for 2020 About the Webinar In this course focused on goal setting, you'll learn how to establish smart goals, work backwards to accomplish your goals, and analyze your current book of business and referral sources to help meet your existing goals. Web NAFCU email@example.com America/New_York public
Genworth Mortgage Insurance
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