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Conferences

Add to Calendar 2020-03-02 08:00:00 2020-03-04 18:00:00 Strategic Growth Conference Drive your revenue to the next level with NAFCU’s 2020 Strategic Growth Conference in San Antonio, Texas, March 2 - 4. You’ll experience the latest, most innovative credit union growth strategies, from new digital marketing tactics and millennial-engagement strategies to inventive loan growth programs. All from the industry’s best, and in a city ranked a “Best Places to Travel” by Travel + Leisure magazine. San Antonio, Texas NAFCU admin@nafcu.org America/New_York public

Strategic Growth Conference

San Antonio, Texas
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Featured Resources

Add to Calendar 2018-03-01 14:00:00 2018-03-01 14:00:00 CUSO Lending Opportunities Join us for this webinar to learn why collaborating with other credit unions through Credit Union Service Organizations (CUSOs) will help you remain competitive in this changing and challenging environment. Through real-word case studies, we will uncover the benefits of using CUSOs in the lending process, including reducing per loan costs and charges; increasing expertise and technology levels; gaining greater bargaining power when working with software solutions and loan tools; increasing access to lending opportunities; and managing regulatory issues. Key Takeaways Gain a clear understanding of the benefits of utilizing CUSOs in the lending process Discover CUSOs that can help with specialty lending services such as MBLs, student loans or mortgages Hear about specific CUSOs that can help with each part of the lending process Learn about sources for more information on CUSOs to help your credit union Purchase Now$295 Members | $395 Nonmembers (Additional $50 for CD) One registration gives your entire credit union access to the on-demand recording until March 1, 2019.Already registered? Go to the Online Training Center to view live. Who Should Attend? Credit union employees responsible for lending, marketing, business development, and operations Credit union executive management Open to all credit unions, regardless of membership or charter type! Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs can earn 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: Gain a clear understanding of the benefits of utilizing CUSOs in the lending process. Discover CUSOs that can help with specialty lending services such as MBLs, student loans or mortgages. Hear about specific CUSOs that can help with each part of the lending proces. Learn about sources for more information on CUSOs to help your credit union. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Management Services - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Refund Policy To qualify for a refund, cancellations must be processed prior to the live webinar date. Cancellations can be processed after the live webinar date, but refunds will no longer be issued and transfers would only be considered. Please email NAFCU's Member Service Center with your request for cancellation to msc@nafcu.org. Web NAFCU digital@nafcu.org America/New_York public

CUSO Lending Opportunities

Credits: NCCO, NCRM, CPE

webinar
Add to Calendar 2018-02-14 14:00:00 2018-02-14 14:00:00 Using Member Journey Mapping to Uncover High-Impact Member Experience Improvements Providing a great service experience for your members is one of the highest priorities for credit unions. With ever-changing member expectations, advancing technology and more, you must constantly evolve your member experience strategies and processes. The challenge is determining which improvement actions to prioritize when there are often limited resources and competing priorities. One useful method is to use a member journey map. Effective member journey mapping allows you to more easily identify what actions will have the greatest impact on member satisfaction, loyalty, and word of mouth. Join us for this webinar to uncover how to develop an effective member journey map and develop action items that will deliver the greatest return for your credit union. SPONSORED BY  Key Takeaways Learn the key elements of an effective member journey mapping exercise Understand how to conduct a member journey mapping workshop within your credit union Learn how member research helps identify member “points of pain” and their impact on loyalty Discover how to use data to calculate ROI and prioritize improvement actions Purchase Now$295 Members | $395 Nonmembers (Additional $50 for CD) One registration gives your entire credit union access to the on-demand recording until February 14, 2019.Already registered? Go to the Online Training Center to view live. Who Should Attend? Marketing, business development and membership managers Chief Operating Officers Executive Vice Presidents Open to all credit unions, regardless of membership or charter type! Education Credits CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: Learn the key elements of an effective member journey mapping exercise. Understand how to conduct a member journey mapping workshop within your credit union. Learn how member research helps identify member “points of pain” and their impact on loyalty. Discover how to use data to calculate ROI and prioritize improvement actions. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Management Services - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Refund Policy To qualify for a refund, cancellations must be processed prior to the live webinar date. Cancellations can be processed after the live webinar date, but refunds will no longer be issued and transfers would only be considered. Please email NAFCU's Member Service Center with your request for cancellation to msc@nafcu.org. Web NAFCU digital@nafcu.org America/New_York public

Using Member Journey Mapping to Uncover High-Impact Member Experience Improvements

Credits: CPE

webinar

Growth Strategies: What the Numbers Say About Engaging With Content

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CU Industry Trends Quarterly Report

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