Add to Calendar 2019-11-04 13:00:00 2019-11-06 22:00:00 Lending Conference Austin, Texas NAFCU digital@nafcu.org America/New_York public
Lending Conference
Austin, Texas
Education & Training For
Growth & Marketing
Discover insights, ideas and resources to help catapult growth at your credit union and drive innovative marketing strategies.
Upcoming Webinars
Add to Calendar 2019-05-30 18:00:00 2019-05-30 18:00:00 Cybersecurity Insurance for Credit Unions Like other enterprises dealing in sensitive and confidential information, credit unions are the targets of costly data breaches, ransomware scenarios, and other cyberattacks. Traditional insurance policies, such as liability or property policies, leave gaps in coverage for the usual costs of a cyberattack. That’s where cybersecurity insurance can protect credit unions. This webinar will explain why credit unions should obtain cybersecurity insurance and the best practices for selecting a cybersecurity insurance policy. Key Takeaways: Identify the types of costs that arise from a cyberattack Understand the limitations of non-cyber policies on covering cyberattacks Learn how to select the best cybersecurity policy Review the type of coverage under cybersecurity insurance policies Register Now$295 Members | $395 Nonmembers (Additional $50 for CD) One registration gives your entire credit union access to the on-demand recording until May 30, 2019.Already registered? Go to the Online Training Center to view live. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Risk staff Compliance staff IT staff Credit Union attorneys Education Credits CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: See key takeaways Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: Yes; 1.5 credits Recommended Field of Study: Information Technology - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public
Cybersecurity Insurance for Credit Unions
Credits: CPE, NCCO NCRM
webinar
Add to Calendar 2019-06-04 18:00:00 2019-06-04 18:00:00 Fair Lending 101: An Overview of the Equal Credit Opportunity Act Treating applicants fairly and consistently in the credit process is vital to the well-being of your credit union. You should have a compliance plan in place to avoid discrimination on a protected class basis and otherwise meet the requirements for the granting and/or denial of credit for applicants. This webinar will provide you with a baseline understanding of the issues your institution will need to address when offering credit to both consumers and businesses. Key Takeaways: Review do’s and don’ts for your credit application process Discuss requirements for your application decisions and adverse action notices Walk through tips and guidelines for monitoring your underwriting process and record retention practices Register Now$295 Members | $395 Nonmembers (Additional $50 for CD) One registration gives your entire credit union access to the on-demand recording until June 4, 2020.Already registered? Go to the Online Training Center to view live. Who Should Attend? NAFCU Certified Compliance Officers (NCCOs) NAFCU Certified Risk Managers (NCRMs) Risk taff Compliance Staff Operations Management Staff Credit Union Attorneys Open to all credit unions, regardless of membership or charter type! Education Credits CPA credit information is below; recommended 1.5 CPE credits. NCCO credit information is below; recommended 1.5 CPE credits. NCRM credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Associate Director of Education, NAFCU Learning Objectives: Review do’s and don’ts for your credit application process. Discuss requirements for your application decisions and adverse action notices. Walk through tips and guidelines for monitoring your underwriting process and record retention practices Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: Yes; 1.5 credits Recommended Field of Study: Regulatory Ethics - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU digital@nafcu.org America/New_York public
Fair Lending 101: An Overview of the Equal Credit Opportunity Act
Credits: CPE, NCCO NCRM
webinar
Featured Resources
Add to Calendar 2018-03-01 19:00:00 2018-03-01 19:00:00 CUSO Lending Opportunities Join us for this webinar to learn why collaborating with other credit unions through Credit Union Service Organizations (CUSOs) will help you remain competitive in this changing and challenging environment. Through real-word case studies, we will uncover the benefits of using CUSOs in the lending process, including reducing per loan costs and charges; increasing expertise and technology levels; gaining greater bargaining power when working with software solutions and loan tools; increasing access to lending opportunities; and managing regulatory issues. Key Takeaways Gain a clear understanding of the benefits of utilizing CUSOs in the lending process Discover CUSOs that can help with specialty lending services such as MBLs, student loans or mortgages Hear about specific CUSOs that can help with each part of the lending process Learn about sources for more information on CUSOs to help your credit union Purchase Now$295 Members | $395 Nonmembers (Additional $50 for CD) One registration gives your entire credit union access to the on-demand recording until March 1, 2019.Already registered? Go to the Online Training Center to view live. Who Should Attend? Credit union employees responsible for lending, marketing, business development, and operations Credit union executive management Open to all credit unions, regardless of membership or charter type! Education Credits NCCOs will receive 1.5 CEUs for participating in this webinar. NCRMs can earn 1.5 CEUs for participating in this webinar. CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: Gain a clear understanding of the benefits of utilizing CUSOs in the lending process. Discover CUSOs that can help with specialty lending services such as MBLs, student loans or mortgages. Hear about specific CUSOs that can help with each part of the lending proces. Learn about sources for more information on CUSOs to help your credit union. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Management Services - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Refund Policy To qualify for a refund, cancellations must be processed prior to the live webinar date. Cancellations can be processed after the live webinar date, but refunds will no longer be issued and transfers would only be considered. Please email NAFCU's Member Service Center with your request for cancellation to msc@nafcu.org. Web NAFCU digital@nafcu.org America/New_York public
CUSO Lending Opportunities
Credits: NCCO, NCRM, CPE
webinar
Add to Calendar 2018-02-14 19:00:00 2018-02-14 19:00:00 Using Member Journey Mapping to Uncover High-Impact Member Experience Improvements Providing a great service experience for your members is one of the highest priorities for credit unions. With ever-changing member expectations, advancing technology and more, you must constantly evolve your member experience strategies and processes. The challenge is determining which improvement actions to prioritize when there are often limited resources and competing priorities. One useful method is to use a member journey map. Effective member journey mapping allows you to more easily identify what actions will have the greatest impact on member satisfaction, loyalty, and word of mouth. Join us for this webinar to uncover how to develop an effective member journey map and develop action items that will deliver the greatest return for your credit union. SPONSORED BY Key Takeaways Learn the key elements of an effective member journey mapping exercise Understand how to conduct a member journey mapping workshop within your credit union Learn how member research helps identify member “points of pain” and their impact on loyalty Discover how to use data to calculate ROI and prioritize improvement actions Purchase Now$295 Members | $395 Nonmembers (Additional $50 for CD) One registration gives your entire credit union access to the on-demand recording until February 14, 2019.Already registered? Go to the Online Training Center to view live. Who Should Attend? Marketing, business development and membership managers Chief Operating Officers Executive Vice Presidents Open to all credit unions, regardless of membership or charter type! Education Credits CPA credit information is below; recommended 1.5 CPE credits. CPA Certification Credit Information Reviewer: Josie Collins, Education Manager, NAFCU Learning Objectives: Learn the key elements of an effective member journey mapping exercise. Understand how to conduct a member journey mapping workshop within your credit union. Learn how member research helps identify member “points of pain” and their impact on loyalty. Discover how to use data to calculate ROI and prioritize improvement actions. Program Level: Basic Prerequisites Needed: None Advance Preparation Needed: None Delivery Method: Group Internet-Based Recommended CPE Credits: 1.5 credits Recommended Field of Study: Management Services - Technical National Association of Federal Credit Unions (NAFCU) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. Learn more. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, D.C. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Refund Policy To qualify for a refund, cancellations must be processed prior to the live webinar date. Cancellations can be processed after the live webinar date, but refunds will no longer be issued and transfers would only be considered. Please email NAFCU's Member Service Center with your request for cancellation to msc@nafcu.org. Web NAFCU digital@nafcu.org America/New_York public
Using Member Journey Mapping to Uncover High-Impact Member Experience Improvements
Credits: CPE