Musings from the CU Suite

Written by Anthony Demangone

When Bill Marriot found out he was going to be heading Marriott, he sat down with a pen and paper. Over time, he crafted 12 rules for success. 

I thought they were pretty good stuff.  Here they are:

1. Challenge your team to do better and do it often.
2. Take good care of your associates, and they'll take good care of your customers, and they'll come back.
3. Celebrate your peoples' success, not your own.
4. Know what you're good at and keep improving.
5. Do it and do it now.  Err on the side of taking action.
6. Communicate by listening to your customers, associates and competitors.
7. See and be seen.  Get out of your office, walk the talk, make yourself visible and accessible.
8. Success is always in the details.
9. It's more important to hire people with the right qualities than with specific experience.
10. Customer needs may vary, but their bias for quality never does.
11. Always hire people who are smarter than you are.
12. View every problem as an opportunity to grow. 

If you had to add number 13, what rule would you contribute?  What has led to your success?  Let me know, and I'll compile them and share.

***