NAFCU's Weekend Reading Pile
Compiled by Anthony Demangone, Powered by NAFCU
As I left the airport, he was the only cab there. I asked if he was free, and he said yes.
But once I told him my destination - he seemed to hesitate. That's pretty far, and I need to get back here, he said.
I thought that was strange, but he did agree to take me. $40 in cash. $45 if you use your credit card, he said.
As we head down the highway, both front windows are open. I don't mind, but he never asks. It's about 50 degrees out - and I'm strange - I tend to like cool air. But I'm guessing most folks would not.
The next day, I take an Uber. The driver is polite. All the windows are up! He never sighs or complains about my destination. And I book it and pay from my phone. The transaction was perfectly executed.
The cab driver didn't have the technology of Uber. I get it. But he also didn't seem to care about my experience one way or the other.
Today, I think good customer service is a two-front battle. You have to have the technology to make it work. But the people skills still come into play. You can't have one and not the other if you want to succeed.
OK, I'll hop off my soap box. Now on to the reading pile!
- Money can buy you happiness; Health can buy you more. (The Big Picture)
- Netflix versus Blockbuster. (The Irrelevant Investor)
- Two buttons on offer. (Godin)
- Customer experience leaders outperform the market. (Forbes)
- How much time should (and do) you spend on your finances. (A Wealth of Common Sense)
- A look at how much architects are billing. (Calculated Risk)
- After homeless man is featured on front page, his high school friends from 1971 rally around him. (Good News Network)
- Where does he have me sitting on the plane? (Business Insider)
- Innovation never ends. Pizza Hut is trying to create the round pizza box. (Fast Company)