Two Ways Analytics Help Maximize Digital Marketing Impact
Originally posted on SAS Institute Inc.'s Blog.
Guest post written by Wilson Raj, Global Customer Intelligence Director,Â SAS Institute Inc.
SAS Institute Inc.Â is the NAFCU Services Preferred Partner for Business Intelligence, Predictive Analytics Software & Risk Assessment.
In the last decade, CMOs have made great strides in elevating their stature. According to the latest SpencerStuart survey,Â CMO tenureÂ has steadily climbed from 23 months in 2004 to 45 months in 2012. What are the reasons for this improved longevity? Marketers are becoming more strategic-minded, they're taking a more expansive view of their customer, and they're adding more sophistication and data-driven decisions in marketing campaigns and operations.
The swift adoption of mobile devices and the proliferation of digital channels have created opportunities for highly interactive, rich communications between consumers and brands. But those very same circumstances can be a double-edged sword as more consumers demonstrate little tolerance for irrelevant, ill-timed, and âcreepyâ communications.
Marketers may be on a positive trajectory as CMO tenure suggests, but the path is still fraught with uncertainly. CMOs are confronted daily with the challenges and opportunities of maximizingÂ digital marketing, enablingÂ dynamic multichannel interactions, enrichingÂ customer experience, utilizingÂ marketing analytics, andâof courseâharnessingÂ Big Data.
These hot marketing topics are inextricably linked to each other, and also to the CMOâs ultimate goal of delivering sustainable business growth. To this end, CMOs must not lose sight of two imperatives for their marketing technologies:
1.Â Â Â Â Â Â Ready accessibility to analytics
Marketers must be able to unleash the power of analytics throughout the marketing department and in all marketing processes (activities related to strategy and planning, campaign and interaction management, and customer experience management). Analytics, when highly accessible in a marketing system, allow marketers to create value for their customers, while giving businesses an instant edge for improving marketing performance and reducing costs.
For instance,Â marketing automationÂ uses sophisticated analytics to automatically improve relevancy and responsiveness to individual prospects regardless of media or channel.Â Real-time analyticsÂ allow marketers to discover and react in real time to how consumers are interacting with your brand.
The upshot:Â greater agility; better targeting; personalized offers; coordinated campaigns; connected experiences.
2.Â Â Â Â Â Alignment and accountability for growth
The analytics must provide ever clearer âline of sightâ to revenue growth and profitability, especially as digital spend in marketing budgets continue to rise. CMOs must also insist that their enterprise-marketing platform enable a single point of marketing collaboration: one that aligns objectives, planning, and execution across various marketing roles in the organization for greater accountability.
A recentÂ Econsultancy reportÂ indicated that 71 percent of businesses plan to increase digital marketing budgets. The average expected increase (of those increasing digital spend) is a significant 28 percent. The result: a higher degree of scrutiny by the C-suite for digital. Analytically powered marketing platforms provide more transparency to marketing personnel and helps the entire organization align resources to objectives, streamline production processes, track budgets and expenses, and improve overall collaboration.
The upshot:Â better collaboration; greater control of marketing spend; stronger marketing investment decisions - especially in digital; more CMO credibility among C-suite peers.
In the final view, marketers need demonstrable business results in their quest to maximize digital marketing impact and deliver sustainableÂ growth. Are you evaluating your marketing technologies through the twin lenses of analytics accessibility and marketing accountability?
To learn more, please start by visiting theÂ Digital Marketing Resource CenterÂ and discover why digital marketing requires the agility and collaboration enabled by analytics.
SAS Institute Inc.Â is the NAFCU Services Preferred Partner forÂ Business Intelligence, Predictive Analytics Software & Risk Assessment.
For contact info and more educational resources, visit: www.nafcu.org/sas