Newsroom
NAFCU, trades urge FCC to address 'erroneous' call blocking
In response to a Further Notice of Proposed Rulemaking (FNPR), NAFCU joined with other financial trade associations to urge the Federal Communications Commission (FCC) to "promptly initiate a rulemaking to implement other, critically important provisions of the TRACED Act that require the Commission to address erroneous blocking or mislabeling of legitimate calls."
The FCC in April issued a report and order to require voice service providers to implement STIR/SHAKEN – a caller identification framework meant to target illegal robocalls – by June 30, 2021, and many have already begun to implement the framework.
Earlier this month, NAFCU separately responded to the FNPR, urging the FCC to "ensure complete transparency of call labeling to calling parties, effective redress mechanisms for incorrectly labeled calls and the accurate labeling of a caller's identity."
NAFCU also reiterated several concerns with the framework to commissioners' staff during several meetings in March.
In the joint trades letter, the coalition voiced concerns of legitimate calls being mislabeled and noted "the piecemeal roll-out of STIR/SHAKEN means many legitimate calls will not be authenticated and may be adversely labelled and likely go unanswered or even blocked by consumers or their voice providers."
Additionally, NAFCU previously filed a petition and encouraged the FCC it to expedite efforts to ensure financial institutions can contact consumers on matters related to the coronavirus pandemic during the national emergency. NCUA Chairman Rodney Hood voiced support for the request in a recent letter to FCC Chairman Ajit Pai. The CFPB has also backed this request.
NAFCU has actively worked with the FCC on efforts to modernize the Telephone Consumer Protection Act (TCPA) for many years, and will continue its advocacy to ensure credit unions can contact their members regarding important, time-sensitive information, without fear of frivolous litigation.
Share This
Related Resources
Add to Calendar 2024-05-03 14:00:00 2024-05-03 14:00:00 Plan Sponsor Attitudes Toward Retirement Plan Management and Fiduciary Outsourcing About the Webinar In January 2024, Pentegra conducted a survey of retirement plan sponsors and their perspectives on retirement plan management and fiduciary outsourcing. The survey measured how sponsors are using fiduciary outsourcing to help better manage their retirement plans. It also captured their perspectives on what outsourcing does to help them better position their plans and drive improved retirement plan outcomes. Key Takeaways: What is the full scope of your responsibilities as a plan sponsor? What is fiduciary outsourcing and how does it work? How does fiduciary outsourcing help reduce workloads and minimize risk? How can a credit union best position its plan to drive improved outcomes? Register Here Web NAFCU digital@nafcu.org America/New_York public
Plan Sponsor Attitudes Toward Retirement Plan Management and Fiduciary Outsourcing
preferred partner
Pentegra
Webinar
Turning Lemons into Lemonade: Capitalizing in a Post-Banking Crisis Era
Strategy
preferred partner
Allied Solutions
Blog Post
Ensuring Safety and Soundness with AI
Management, Consumer Lending, FinTech
preferred partner
Upstart
Blog Post
Add to Calendar 2024-05-02 14:00:00 2024-05-02 14:00:00 Mastering Resilience in Incident Response Plans About the Webinar An Incident Response (IR) plan is crucial for guiding credit unions through major incidents efficiently and effectively. However, many IR plans lack resilience, making them less adaptable to the evolving threat landscape. Join us for our webinar Mastering Resilience in Incident Response Plans where DefenseStorm cyber experts Elizabeth Houser and James Bruhl will delve into the importance of resiliency within cybersecurity IR plans. Don’t miss out on the opportunity to learn how to: Ensure IR plan accessibility so that all team members with assigned roles are prepared for effective incident response. Conduct efficient and regular reviews to ensure roles and responsibilities are current, tools are relevant, and compliance requirements are met. Implement and utilize tabletops to regularly test the effectiveness of your IR plan. Enhance preparedness, efficiency, and confidence among responders. View On-Demand Web NAFCU digital@nafcu.org America/New_York public
Mastering Resilience in Incident Response Plans
preferred partner
DefenseStorm
Webinar
Get daily updates.
Subscribe to NAFCU today.