| A Virtual Event

Virtual Regulatory Compliance School

Attendees can access the Virtual Event Community now!

How to Access the Virtual Event

Signature Sponsor:

NAFCU Virtual Regulatory Compliance School

JUMP TO: System Requirements | On-Demand Access | Presentation Slides | Registration | NCCO Exams | Exam Retakes | Maintaining Your Certification

Virtual Access & System Requirements

Does the live event take place the full period between July 28 and August 6?

No. The live event occurs July 28 – 30 and August 4 – 6. We’ve spread the event out across two weeks, to give you the time you need to learn and study while performing your job and home responsibilities.
 

Is all of the event content July 28 – 30 and August 4 – 6 live?

The sessions are pre-recorded but available for the first time during the July 28 – 30 and August 4 – 6 dates (they’ll be available on-demand within 30 minutes of the completion of each session). During those dates, you’ll have several opportunities each day to engage in live Q&A with the instructors. You can also take advantage of our optional virtual study halls to get together with fellow attendees each evening after sessions conclude. The virtual study hall schedule is copied below. You can connect with sponsors during the live event, and look them up on-demand to connect with on your own time.
Wrap_Up_Study_Hall_Schedule.png

 

How do I access this event?

We recommend watching this virtual event in your computer's internet browser. We recommend using Chrome, Firefox, Safari, Microsoft Edge to view the event. We DO NOT recommend using Internet Explorer.
 

Can I watch the event from any device?

Yes. We recommend watching this virtual event in your computer's internet browser.
 

How do I check to ensure I won’t have viewing problems when the event begins?

You may test your device’s audio and video by viewing this test stream. You can also identify any issues in your specific systems’ hardware/software compliance with our Bandwidth and Plugin Support. Click the following link to view the full system requirements list.
 

What if I have issues connecting to the event stream?

For Virtual Access Questions: Please contact NAFCU’s Member Services Center at info@nafcu.org or 800.344.5580.
For Audio/Video Questions: Please email events@yorktel.com for assistance.
 

What if I still cannot get connected?

Please contact NAFCU’s Member Services Center at info@nafcu.org or 800.344.5580 if you cannot get connected.

Note: Some connectivity issues may be due to your own internet connection, devices, browser and other variables. NAFCU and Yorktel, the live stream provider, will work with you to try to get you connected during the live session. If for any reason you cannot watch it live, you can watch on-demand starting within 30 minutes of each session’s completion.

On-Demand Access

How soon can I watch sessions on-demand?

Each session will be available for on-demand viewing within 30 minutes of each session’s completion.
 

How long will this event be available on-demand?

Your registration gives you access to on-demand recordings of all conference sessions until March 12, 2021. Exams may be taken online after completing the on-demand sessions.
 

Can I watch part of the event live, and the rest on-demand?

Yes. Your registration gives you access to on-demand recordings of all conference sessions starting 30 minutes after each session first airs, until March 12, 2021. Exams may be taken online after completing the on-demand sessions.

Presentation Slides

Will presentations be available for download? When?

If the speaker has a PowerPoint or other session materials, they will be available in the Virtual Event Community agenda.
 

What is the password to view and download the presentation handouts on the website?

There is no password for the presentation handouts.

Can I share session presentations?

Each registration provides access for one person to view the event and receive session materials, just as if you were registering to attend an event in-person.

Registration

Can my entire team watch this event on one registration, or should we register individually?

Each registration provides access for one person to view the event, just as if you were registering to attend an event in-person. Each person will need to use their individual login to access the event. We’ve also reduced the price by up to $650 compared to the in-person event, further providing each individual attendee with excellent value while still receiving the same core compliance expertise you would receive from attending the event in-person.
 

I was registered by another person. Will this be an issue?

No, but you must use the email address that was provided when you were registered. Each registration provides access for one person to view the event, just as if you were registering to attend an event in-person. To ensure your individual email was provided, not an email used to register multiple attendees, email us or call 800.344.5580.
 

NCCO Exams and Certification

When is the testing session during the event?

Our suggested exam schedule is below. Sessions on the content of each exam precedes these suggested testing sessions. However, you may take the exams at any point.

How will the exam session be held? How do I access?

The exam will be hosted in our Online Training Center and proctored through Zoom by a NAFCU Staff Proctor.

You need to login into the Online Training Center as well as Zoom through the Virtual Event Community 15 minutes prior to each exam time. You will need to comply with pre-set technical instructions as well. Therefore, we highly recommend reviewing the instructions and checking to ensure that if you paid to take the NCCO exam, that it is displaying in your Online Training Center. If you have questions, please call 800-344-5580 or email info@nafcu.org.

When you check to see if you’re NCCO exam is displaying in the Online Training Center, it should look like this:

OTC_-_NCCO_course_screenshot.png

Do Not under any circumstances click on NCCO Exams until you are directed to do so by a NAFCU proctor. You will be disqualified from continuing with the NCCO Exam and contacted by NAFCU Executives.

What if I do not have a camera on my computer?

You must have a camera to take the exam. If you do not have a camera on your computer, please download the Zoom app on your smartphone and use your smartphone camera instead. 

I didn’t register to sit for the exam in advance, can I still take the exam?

To access the exams, you will need to register and pay the exam fee. Simply give our Member Service Center a call at 800.344.5580 or email info@nafcu.org to get signed up.
 

What is the fee to register for and take the exams?

The fee to sit for all four exams is $179 for NAFCU members and $249 for non-members.
 

How will we know what our exam score is?

You’ll receive your exam score immediately upon completion of the exam.
 

What score is needed in order to pass?

A score of 76% is needed to pass the exam. You will also need to send a screen shot of your score to ncco@nafcu.org
 

When will I receive my attendance certificate with CPE information?

Attendance certificates will be sent via email the week following Virtual Regulatory Compliance School. Contact certificates@nafcu.org for additional information.

Exam Retakes

You are able to retake exams within the scheduled exam timeslots listed in the Virtual Event Community agenda (login required).

Important note: you only have two retakes per exam.

Once the virtual event concludes on Thursday, August 6, you will still have the ability to take/retake any exams by going to the Online Training Center from now until December 31, 2020.

After Thursday, August 6, NAFCU staff will no longer be available to proctor the exams. Instead, please ask a Director or someone in Human Resources at your credit union to proctor your exam by watching you through Zoom or in-person. You must have a proctor when taking/retaking NCCO exams.

An email with more instructions will be sent following the conclusion of Virtual Regulatory Compliance School.

I did not pass the exam. Can I retake it and how many times?

The exam may be attempted three times—one initial time, and two retakes.

  • If you attended the live event July 28-August 6, 2020: You may take or retake the exam at any point following the conference until December 31, 2020.
  • If you attend on-demand: You may take or retake the exam up to six months after your purchase date.

Contact ncco@nafcu.org if you encounter any problems retesting when Virtual Regulatory Compliance School is no longer in session.
 

What is the final date for completing NCCO re-take exams?

  • If you attended the live event July 28-August 6, 2020: You may take or retake the exam at any point following the conference until December 31, 2020.
  • If you attend on-demand: You may take or retake the exam up to six months after your purchase date.

Is there a fee for re-take exams if I attended Virtual Regulatory Compliance School?

There is no re-take fee if exams are taken before the final exam due date period (December 31, 2020). Once past the due date, NAFCU will charge $179 for members and $249 for nonmembers per exam re-take.
 

Maintaining Your Certification

When will I receive my NCCO certificate?

New NCCO’s will be sent their certificates via U.S. mail one week after you have successfully completed all NCCO exams. Please allow 2 - 4 weeks for delivery.
 

Once Virtual Regulatory Compliance School has ended, how long will it take to receive notification of my credential once I complete my last exam?

It generally takes 5 - 7 business days after receipt of your exam to get confirmation of your new certification. You will be notified via email, and your certificate will follow in the mail.
 

When does my NCCO certification expire?

If you become an NCCO this calendar year, you would have two years to recertify your credential—starting at the beginning of the next calendar year. For example, if you become certified in August 2020, you would have from January 1, 2021 until December 31, 2022, to complete the recertification process and maintain your credential.
 

How do I maintain my NCCO certification?

To recertify your NCCO credential, you must earn 24 NCCO-accredited continuing education units (CEUs) between the 2-year recertification period. For those who attend Virtual Regulatory Compliance School, your period to recertify would be January 1, 2021 to December 31, 2022. Credits can be accumulated by viewing NCCO-accredited sessions on NAFCU’s Online Training Center and attending NAFCU conferences where there are NCCO-accredited sessions. Credits can also be awarded from other sources upon approval. Contact ncco@nafcu.org for additional information.