The CUPP | Episode 7: Exploring the Risks and Benefits of BNPL Products for Your Credit Union
Released October 20, 2022
About this episode
Join Paul Davis, Director of Market Intelligence at Strategic Resource Management (SRM), in a discussion about Buy-Now-Pay-Later (BNPL) products and why exploring options to provide a BNPL product may be right for you and your members.
Add to Calendar 2022-12-01 14:00:00 2022-12-01 14:00:00 Dealing with Difficult Members: 5 Foolproof Techniques Dealing with difficult people is an unfortunate byproduct of the financial services industry. From the teller line to the call center, on up to collections--working with borrowers who are confused, angry and looking for somebody to blame--is a daily occurrence. Frontline staff need to develop a thick skin and a solutions-oriented tool kit to work through these challenging interactions. We need to remember that the members are not always expressing frustration with the institution. Their ire is most often tied to external events or other triggers. But at the end of the day, we must find a way to meet their needs with as little emotional trauma as possible. Fortunately, in this Dealing with Difficult Members: 5 Foolproof Techniques webinar, you’ll learn that there are methods you can utilize to focus on a positive outcome and work through most situations. Anger is a natural emotion and one which is almost universally experienced. Rather than return anger for anger or lose a good customer, why not try to build a better interaction? Key Takeaways Discover how to develop listening strategies Review common anger triggers Learn de-escalation techniques Purchase Now$295 Members | $395 Nonmembers(Additional $50 for USB)One registration gives your entire team access to the live webinar and on-demand recording until December 1, 2023.Go to the Online Training Center to access the webinar after purchase » Who Should Attend Presidents/CEOs COOs Branch managers Operations staff titles HR staff Education Credits This webinar doesn't qualify for any continuing education credits recognized by NAFCU or NASBA. About Our Webinars Our webinars are streamed live from NAFCU headquarters near Washington, DC. Your audio/video feed of the presenters includes presentation slides and downloadable handouts. You can easily submit your questions to the presenters at any time during the live broadcast, with no dialing over the phone! The audio and video stream directly through your computer. Web NAFCU email@example.com America/New_York public
Add to Calendar 2022-12-01 14:00:00 2022-12-01 14:00:00 More Benefit, Less Burden from Your Risk Assessment Process About the Webinar Let’s talk Risk Assessment! Did you just cringe at those two words? As industry professionals, we get it. For many credit unions, risk assessment seems like a compulsory, tedious task. As you prepare for 2023, consider how you can change your mindset to appreciate the value in the risk assessment process. We’ll convince you that risk assessment is actually a beneficial exercise that can support and improve your credit union’s cyber readiness and compliance efforts. Are you ready to reevaluate your approach? Join us for our webinar, “More Benefit, Less Burden from Your Risk Assessment Process,” on Thursday, December 1, at 2:00 pm EST to learn more about the benefits of a proactive approach to risk assessment, including: Better conveying your program’s successes to internal and external audiences Strengthening decision-making and prioritization of initiatives Proactively pivoting to focus on new high-risk areas Consistent scoring and application of control profiles enterprise-wide Seamless portrayal of how internal controls support mitigating controls Robust audit trail proving how risk and internal control scores have evolved Improving how examiners view your institution’s risk culture Watch the Webinar On-Demand Web NAFCU firstname.lastname@example.org America/New_York public
Fall 2022 Supervisory Highlights Part I: Auto Servicing, Consumer Reporting, Credit Card Account Management, and Debt Collection
Examination & Enforcement Operations