| Vancouver, Canada

53rd Annual Conference and Solutions Expo - CANCELED

THIS CONFERENCE HAS BEEN CANCELED. PLEASE FIND DETAILS BELOW.

Signature Sponsor:

Mastercard logo

Note: This conference has been canceled. Please find more information on the Overview page.

Monday, June 22

  • 12:00 p.m. - 5:00 p.m.
    Early Registration at Conference Hotels

Tuesday, June 23

  • 7:00 a.m.
    Registration Opens
  • 8:30 a.m. - 11:00 a.m.

    Gain the key information you need to sit for your NAFCU Certified Volunteer Expert (NCVE) certification at this optional workshop. Learn more

  • 11:00 a.m. - 12:00 p.m.
    NCVE Exam*

    Optional

    If you've taken the pre-conference workshop, take the opportunity to sit for the NCVE exam and earn the valuable NAFCU certification to solidify your experience.

  • 11:30 a.m. - 1:00 p.m.
    Lunch (on your own)
  • 1:00 p.m. - 2:00 p.m.
    Private Conversation with NAFCU Staff and President & CEO B. Dan Berger
  • 2:15 p.m. - 3:15 p.m.
    Annual Business Meeting (NAFCU Members Only)
  • 3:30 p.m. - 5:30 p.m.

    The reception we’re working on will showcase delicious cuisine, fun vibes, and a unique environment—all while you build stronger connections with your fellow attendees from credit unions across the country!

Wednesday, June 24

Sessions begin at 8:00 a.m. and conclude at 3:15 p.m.
  • 7:00 a.m.
    Registration Opens
  • Welcome Address with Dan Berger, President & CEO, NAFCU
  • You can’t serve your members well without engaged employees. What should your credit union do to create a workplace that attracts and retains the best employees? How does diversity, inclusion and equity factor into this? Learn the answers and more in this insightful session.

  • America’s demographics are shifting under our feet. Are the changes good? Bad? A mixed bag? Dive into a fascinating topic that drives nearly everything that happens in our economy—and at your credit union. Listen to Ken Gronbach describe more benefits you’ll get from this session.

  • Morning Breakout Sessions
  • The competition for highly-effective CEOs is fierce. In this session, the latest survey results are revealed to help your credit union stay on top of what the market is doing to attract and retain the right executive talent.

  • Will your credit union be relevant in five years? Some of that answer may depend on the success of your credit union’s board succession planning. How does a group of individuals ensure your credit union’s culture and strategic vision survives, even as individuals come and go? We’ll show you how.

  • Today’s workplace involves managing risks. And as our workplace evolves, so do the risks. This session will talk about emerging risks, and what credit unions should do to protect themselves.

  • At the end of the day, credit unions help Americans manage money. And ultimately, that money is for spending. How are consumer spending habits shifting? How are they making payments? Is your credit union positioned to take advantage of these changes?

  • Afternoon Breakout Sessions I
  • The competition for highly-effective CEOs is fierce. In this session, the latest survey results are revealed to help your credit union stay on top of what the market is doing to attract and retain the right executive talent.

  • Will your credit union be relevant in five years? Some of that answer may depend on the success of your credit union’s board succession planning. How does a group of individuals ensure your credit union’s culture and strategic vision survives, even as individuals come and go? We’ll show you how.

  • Today’s workplace involves managing risks. And as our workplace evolves, so do the risks. This session will talk about emerging risks, and what credit unions should do to protect themselves.

  • At the end of the day, credit unions help Americans manage money. And ultimately, that money is for spending. How are consumer spending habits shifting? How are they making payments? Is your credit union positioned to take advantage of these changes?

  • Afternoon Breakout Sessions II
  • More and more credit unions are weaving data analysis into their strategic decisions. From deciding the location of branches, or which members receive a particular mailing, you can achieve more revenue and greater efficiencies by understanding what your data means. Get a start with this session, during which you’ll learn what the best and brightest are doing with business intelligence.

  • Less clicks. Less friction. Better experience. Higher ROA. More and more credit unions are focusing on how their members interact with them. See how the rise of the “experience economy” is affecting credit unions, and what your credit union should focus on to remain relevant.

  • Chances are, your credit union has three or more generations within its membership.  Are they really different? How should you change your message when marketing and interacting with such a wonderfully diverse group? Hear how you can determine the right mix of must-haves so you can strengthen your brand by speaking the language of your members.

  • Be honest: will your credit union be relevant in your marketplace in 10 years? Are you adapting to the latest trends and technologies? Are there even more important questions you need to be asking? Learn the ways credit unions across the country are adapting their strategies and mission to remain successful over the next decade.

  • 4:00 p.m. - 6:00 p.m.
    NAFCU/PAC Event*

    Invite Only

Thursday, June 25

Sessions begin at 8:00 a.m. and conclude at 3:00 p.m.
  • 7:00 a.m. - 3:00 p.m.

    Spouse/Guest program attendees meet for breakfast from 7:00 a.m. to 9:00 a.m., and then: unforgettable experiences in Vancouver on amazing tours! Learn more

  • Day in and day out, credit unions tell us your number one concern is data security. Cyber criminal enterprises can launch attacks from across the globe with one goal – obtaining your members’ data. Learn how your defenses will need to adapt to remain effective into the future.

  • Revolutions have always affected the way business is done. The steam engine. Electricity. Computing.  And now? Robotics. Artificial intelligence. The connectivity that links virtually every human being with a smartphone. In this keynote, you’ll learn the big tech trends that will affect credit unions for the next decade and beyond.

  • The annual NAFCU Services Innovation Awards honor partners that consistently demonstrate their commitment to bringing new, unique, and valued products to credit unions. These leaders are improving our industry by educating themselves on challenges specific to credit unions, leveraging their expertise and resources, and employing new technology and strategies to create real, effective solutions.

  • Honoring the industry’s best! These are the individuals whose achievements, dedication, and expertise represent a standard for the credit union community.

  • On behalf of our members, NAFCU flexes the credit union muscle in Washington, D.C. Here are some of our major legislative and regulatory wins in recent months, and our priorities to ensure that credit unions can continue to grow to thrive.

  • The White Award is awarded to the member credit union that raises the most for NAFCU/PAC in a calendar year. It honors the winning credit union's commitment to NAFCU/PAC and helping to keep credit union supporters in Congress.

  • What happens around Washington, D.C. doesn’t stay in Washington, D.C. Hear the latest details on the race for the White House, U.S. Senate and House of Representatives, and how the possible results could affect our industry.

  • Afternoon Breakout I
  • You have many ways to measure and control risks. Perhaps the biggest risk for any organization is this: slowly becoming irrelevant within the marketplace. We’ve updated this popular presentation that’s a great reminder that the risk of irrelevance looms for every credit union, no matter how big or small.

  • We gathered the best economists from our industry to let them share their thoughts on the economy. This is a must-attend session!

  • Mergers and bank purchases seem to constantly be in the headlines. This session will dive into the current state of credit union M&A activity and shed light on what you should know.

  • NCUA has indicated that your credit union’s volunteers should receive BSA-related training at least annually. And every NCUA examination addresses BSA issues. Maintaining compliance can be a challenge as bad actors utilize the same technologies credit unions use to prevent fraud. So it’s essential that credit union boards and supervisory committee members understand new developments in this vital area, so you can manage compliance effectively. Listen to Kaley Schafer describe more benefits you’ll get from this session.

  • Afternoon Breakout II
  • As our industry grows and the political landscape changes, how are things changing at NCUA, the CFPB and in Congress? What can credit unions expect over the next five to ten years? What credit union issues brewing today might be front and center next?

  • Payments fraud, mortgage fraud, social engineering fraud…the types seem endless. Learn the latest on how fraudsters are evolving, where they’re attacking credit unions, and what you need to do to prepare.

  • With Google and Facebook gathering more and more data, data privacy reform isn’t just sweeping through Europe; many state capitals are enacting it as well. What might that mean for you? This session will dive into the topic.

  • NCUA has indicated that your credit union’s volunteers should receive BSA-related training at least annually. And every NCUA examination addresses BSA issues. Maintaining compliance can be a challenge as bad actors utilize the same technologies credit unions use to prevent fraud. So it’s essential that credit union boards and supervisory committee members understand new developments in this vital area, so you can manage compliance effectively. Listen to Kaley Schafer describe more benefits you’ll get from this session.

  • 5:30 p.m. - 7:30 p.m.

    Prepare to be wowed on a beautiful Vancouver cruise! View details.

    Tickets: $175 pp 
    This is an add-on event and not included with conference and spouse/guest registrations.

Friday, June 26

Sessions begin at 8:00 a.m. and conclude at 3:00 p.m.
  • 7:00 a.m. - 3:00 p.m.
    Registration and Information Open
  • Spouse/Guest program attendees meet for breakfast from 7:00 a.m. to 9:00 a.m., and then: unforgettable experiences in Vancouver on amazing tours! Learn more

  • Where are financial services going? What will successful banks and credit unions look like in 2025? From nontraditional offerings to the need to leverage new technologies, take a close look at what’s coming—because you need to start laying the groundwork now.

  • Honoring the industry’s best! These are the individuals and credit unions whose achievements, dedication, and expertise represent a standard for the credit union community.

  • What will the market bear in terms of housing prices, interest rates, wages, labor markets and auto sales as we move past the general election? Join audience favorite Elliot Eisenberg, known as the Bowtie Economist, as he takes a look at key economic indicators and how you can start preparing to weather the upcoming economic storm.

  • Receive the latest perspectives on defense issues, learn best practices on serving our service members, and network with other defense credit union leaders.

  • How are you identifying data to determine which products will serve the needs of new market segments? It’s a critical analysis for understanding how new targets will actually become credit union members. Hear how credit unions are strategically adapting their field of membership to help boost member numbers and revenue.

  • Recent shifts—from changes in how people work to increasing financial fragility and inequality, to technological innovations that have transformed how financial institutions interact with consumers—encourage us to reimagine the role of credit unions over the next decades. Join us to review recent research in which industry executives and consultants have imagined a not-too-distant operating and regulatory future for credit unions. The findings of this Filene research paint a future credit union landscape that is both enabled by technology and altered by changing economic conditions and consumer attitudes.

  • Hot Topic TBD
  • Join a CEO-only discussion on the top issues facing our industry.

  • Join a board-chair-only discussion on the top issues facing our industry.

  • Join an interactive discussion for directors and supervisory committee members on issues facing the credit union industry and board of directors specifically.

  • You have many ways to measure and control risks. Perhaps the biggest risk for any organization is this: slowly becoming irrelevant within the marketplace. We’ve updated this popular presentation that’s a great reminder that the risk of irrelevance looms for every credit union, no matter how big or small.

  • As auto lending softens, learn what alternative loan opportunities your credit union might be overlooking and how to implement them for success.

  • Cannabis banking has hit the headlines. As more and more states legalize the use of marijuana, the demand from that industry for financial services keeps growing. Hear the ins and outs of serving this segment of the economy.

  • Recent shifts—from changes in how people work, to increasing financial fragility and inequality, to technological innovations that have transformed how financial institutions interact with consumers—encourage us to reimagine the role of credit unions over the next decades. Join us to review recent research in which industry executives and consultants have imagined a not too-distant operating and regulatory future for credit unions. The findings of this Filene research paint a future credit union landscape that is both enabled by technology and altered by changing economic conditions and consumer attitudes.

  • Hot Topic TBD
  • Where do you find the vision to take your life to the next level? How do you summon the passion to keep “raising the bar”? How can you make your life less of a struggle and more of a joy? For National Geographic photographer Dewitt Jones, the answer to these questions lies in the images you hold about yourself, your future and the way in which you grow.

  • Closing Remarks
  • 5:00 p.m. - 6:00 p.m.

    Close the week on a high note while preparing for the evening’s entertainment event! You’ll enjoy cocktails and heavy hors d'oeuvres, all while you build stronger connections with your fellow attendees from credit unions across the country.

  • 6:00 p.m. - 7:00 p.m.

    Experience “the edge of reality” with electrifying new illusionist, Darcy Oake! Learn more

*Additional fees apply. See registration page for pricing details.
This is a tentative schedule, subject to change as the program develops. Check back closer to the conference for specific session times.