Disaster Recovery Resources

Below are specific resources and information for credit unions affected by the disasters as well as NAFCU's regulatory compliance team contact information for direct compliance assistance.

Email compliance@nafcu.org or call the Compliance Helpline at 877-623-2887.

NAFCU Resources

Credit unions sometimes reach out to NAFCU asking how to help others when natural disasters like hurricanes, wildfires, freezing weather and floods impact their communities. NAFCU has developed a guide for credit unions to support disaster relief, including ways to make donations and provide services to impacted credit unions.

Download the Disaster Relief Support Guide for Credit Unions 

NCUA Resources

When a disaster declaration is issued, federal assistance may be available to federally-insured credit unions. NCUA offers credit unions and their members a variety of resources under its disaster assistance policy.

  • NCUA has a list of resources on its Hurricane and Disaster Information page.
  • NCUA's Credit Union Resources and Expansion office can provide urgent need grants of up to $7,500 per year to low-income credit unions that experience sudden costs to restore operations interrupted by a disaster.
  • Credit union members with questions about their Share Insurance coverage may contact the NCUA's Consumer Assistance Center at (800) 755-1030 Monday through Friday between 8 a.m. and 5 p.m. Eastern.
  • Credit unions and credit union members in areas impacted by a natural disaster may also contact their NCUA regional office for assistance.
  • Credit union members in areas impacted by a natural disaster who need assistance may contact the NCUA's Consumer Assistance Center at 800.755.1030 Monday through Friday between 8 a.m. and 5 p.m. Eastern.

FEMA and Flood Insurance Resources

FEMA has general information about disasters and generally creates resources for specific federal disaster declarations. The agency also provides helpful information for flood insurance policy holders.

State Government Resources

During a natural disaster, state governments also frequently release resources to help consumers and credit unions operating in the state. These resources are often found on the state’s emergency management division’s website. Also, information specific to credit unions is sometimes included on the state financial institutions’ regulator website.

Other Resources

Credit unions that offer small business loans through the SBA may be interested in the Administration's Disaster Loan Program. The agency also sometimes issues short term deferments for certain loan programs following a federal disaster declaration.

The National Credit Union Foundation's CUAid relief system is sometimes activated in response to a disasterThe program raises money for the Foundation's Disaster Relief Fund which directly connects with area leagues to disburse funds through a grant program.

The CFPB offers a guide for consumers on handling finances when preparing for, recovering from or rebuilding after a hurricane, tornado, earthquake, or other disasters.